Intact Insurance Auto Insurance Reviews

Dishonest
Rude
Shady
Run around
Slow

Never again!

Trust me - go elsewhere! You only find out how bad they are when you really need them. We were given the run-around, was impossible to speak with a manager, spoke to 4 separate adjusters and they were all very rude. I've never been spoken to by a business as they spoke to me. Lowball offer for a vehicle, will not send a copy of the policy, took 6 weeks to get an offer to us after an accident, and did not honor the original policy in many aspects.
Save yourself the headache, time, stress, and money, and go to a reputable company. Intact is a joke!

This company should be shut down. It took 5 months for them to issue a check for the repairs so I could get the work done. There was one more check for the emergency work. After many calls, the check was finally issued and arrived another week later made out to me and my deceased husband. Obviously, this can't be cashed so I still don't have the money. This company has no concern for anyone else!

I have been with this company for the last 3 years for commercial insurance.
They have no problem collecting over $11000 per year for my "coverage" for this time..
I now have a no-fault accident and my vehicle is now laid up and can not be used...
The accident happened a week ago and I was told an adjuster would be in touch within 24 to 48 hours...
It has now been a week without any contact from them.
I have called the lone number offered by this large company and repeatedly (4 times) was transferred to the call center where they took my information and details of the accident each time and then transferred me to the adjuster department where I sat on hold for an average of 2 hours only to have the phone call dropped and once I ran out of the time I could wait...
The immobilized vehicle is hourly paid and it is my only source of income...
This is not an acceptable way to operate as my money is great to them but my coverage is of lesser importance.
I could not go lower with the star rating as it I have to put at least 1 star to add this review...
When this claim is finalized I will add the finished review

I reported a hail damage claim on the client portal. I received a quick standard letter from an adjuster advising he would be dealing with my claim. The standard letter ignores the info entered on the portal and asks a bunch of non-revenant questions.
The adjuster never returned calls.
The call center never followed through on their promises
Weeks have gone by, still have no idea how to proceed.

My vehicle was damaged while parked. I had to continually follow up with the agent assigned for over 3 weeks. No repairs had been started, or approvals provided to the body shop. Had left over 10 messages for status, and the agent never called me back or apologized for any delay. What does one get for paying their fees... The worst insurance company I've dealt with! I will be pulling my business!

What does Intact do? This is my 2nd claims experience in 2 years. The first was when someone turned left in front of him writing off both cars and leaving my son with surgery to fix 3 broken bones. Intact (despite saying he had $30K of medical support) would only approve physio by a therapist who charges 99 dollars per hour or less - they would not honour the same total dollar value. Useless. We ended up footing ALL bills ourselves.
I had a garbage truck strike my car while parked. So far (9 days later)... Despite reporting using their app to submit claims and photos and me calling - still no emails. No, follow up. no rental car. No appraisal -NOTHING.
This is - BY FAR - the worst insurance company I have EVER interacted with...

Today is July 3rd, 2022. I have a vehicle claim that started back in January 2022 and has been nothing but a headache since. a claims advisor has not once contacted us even though Intact has told me on several occasions that she would. I have reached out many times to her by email and phone messages and have still heard nothing. Our rental car needed to be extended due to the delay from Intact in getting our vehicle repaired. 3 months later we find out the rental car hadn't been fully paid for by Intact and was therefore put on MY CREDIT CARD. Over, the now 5 months since my initial claim I have called Intact directly many many times. Each time being reassured it was being taken care of and that someone would contact me in a couple of days. Yet I still have not heard from anyone and the bill has not been taken care of. I have asked each time I've called, to speak to a supervisor but each time they refuse to put me through to a supervisor due to "proper protocols" needing to be followed.
This kind of service is despicable, especially with the amount we pay for insurance. They owe me over $900.00 from an unpaid rental car bill. What do we pay a deductible for if we are the ones doing all the leg work... for 5 months?!

My son bought a SUV and insured it with Intact. Five months later a tree fell on his car. It took 5 days for him to receive a response from Intact.This is a recurring theme, Intact often waits 5 days before responding to his emails, and he has never been able to get a human on the phone. The mechanic told him it would be repaired so he left some personal items that he didn't need right away in the vehicle. A month later, Intact confirmed it would be repaired. They then had the car transferred to another chain of the mechanic an hour away to be repaired because the local mechanic was backlogged. This new mechanic found another $500 damage, so now Intact won't be fixing it. They're going to write it off. Now my son, who hasn't had a vehicle for 6 weeks, (and hasn't been looking for one because he was supposed to be fixed), is supposed to find a ride an hour away to get his stuff out of the car. They also only offered him what he owes on the car, not what it will cost to replace it, which would leave him without a down payment for a new car. Why say you'll fix it, haul it an hour away, then change your mind for $500 extra? And why wouldn't you pay him the market value? Now he has to search online for identical vehicles to show them what the car is actually worth to replace! It's been 6 weeks! Either fix it or give him what it's worth!
My other son and I were both considering switching our policies, but that isn't happening now! I'd rather pay an extra $10 a month and have an insurance company that cares!

4 weeks ago my car started acting up and I took it into the dealership to find out mice had eaten wires. Initially, I was told 3 to 5 days, fast forward to 4 weeks the dealership sent in a request for 9500. Intact responded 4 weeks later with a 5500 approval. That is a 4000 dollar difference. Now I am told they will be sending out a field appraiser to confirm the damage. Why waste time, do it smartly, and have it done from the beginning. No urgency for the customer worst company I have dealt with for insurance. Please do yourself a favour and don't go through what I have to go through. I have wasted time calling arguing, lost time at work because of no car and breath talking to a company that only cares about the money. I will never recommend this joke of a company to anyone.

This is the worst company I have ever been dealing with. Nobody knows what to do with my claim. For two months I have been running and collecting all the documents they need. Very much doing adjuster job and pay them for that. I am a senior disabled woman and they left me without a rental car for two months. Horrible!