Worse Insurance Company Experience Ever
by TL on Jan 19, 2024
1 out of 5 stars
I was a victim of a hit-and-run accident in July 2022. I reported it and gave Intact Insurance the name of the witness, and the name of the driver who hit my car. Furthermore, I was able to find her through the person who this driver was visiting at that time., although she just gave me her name and the name of her insurance company and nothing else. Intact Insurance people did nothing with the information I gave them. They said they called, but nobody is answering. They said that the Insurance of the guilty driver doesn't want to release her information, and therefore they can't do anything about that. It has been 4 months, and they email me that I have to pay a $500 deductible since they can't get in touch with anybody. They are scammers and nobody should ever insure their car with them. Be aware of their horrible practices.
1st issue:
I was originally denied a claim even though it was not my fault, with witnesses and a police statement. It took 7 months to resolve the issues, receive money for my claim because they low balled my claim and continued to do so for months. All the while still paying a monthly premium without a vehicle tied to the policy.
2nd issue:
I had a policy under Jevco Ins. that Intact Ins. owns. Without warning, documentation, or consent on my behalf, Intact Ins switched my insurance, rose my premiums by 100% and when I inevitably cancelled the policy they hit me with a cancellation fee higher than my rate. Very unethical company.
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Horrible customer service, Horrible claim adjustor, trying to rip you off. Don't want to pay