Intact Insurance Auto Insurance Reviews

I will never recommend Intact. they are a massive rip-off and will find any way possible to make more money off you when other insurances would lower payments. Their driving app as well is a major joke and made it completely impossible for you to get a good score let alone a decent discount. Plus the app always made up issues with your driving regardless of how you actually drove your car that day. Also dinged you if you answered a hands-free Bluetooth phone call or if your passenger was using your phone. If you want good affordable insurance go to another company! I switched and am now saving $100 a month on insurance and am getting more for what I was paying at Intact. Also, beware of Intact's cancellation fees it is costing me $180 on top of my last monthly payment just to cancel my account with them.

My broker gave me less than 24 hours notice that my policy was being cancelled... In the middle of a pandemic... Now I'm paying $100 less at a better company than what I've been paying for 15 years with your company..... Because I was loyal..... But you weren't loyal to me during this pandemic..... Good riddance......my life is better now

So vehicle insurance is up for its yearly renewal during a pandemic. We were not driving anyways and didn't expect a decrease in premiums. So when we got the renewal to our shock, they increased premiums by 46 percent. I called the customer service to find out why the increase, since no accidents, violations and been with them for years. The representative was rude and gave a lame excuse about them raising rates due to the number of claims they received from everyone this past year. The representative also tried to state will not find new insurance or one that will take monthly payments right now. Hung up and called my broker. Advised broker they needed to find new coverage. The broker stated the same items the representative advised over the phone. I outright ask her if she gets a higher commission from Intact and how much of the brokerage firm that is under does Intact own. She tried to talk around it. I stated that much. I knew from past experience if a broker makes more from a company they will only push that companies product. I advised her to watch me. In twenty-five minutes new broker, new insurances cheaper rates than have been paying this previous year, monthly payments and more coverage. Stop using Intact and their brokers, especially when the firm is owned at a 50 percent share by Intact. It is about their bottom line. Not about their customers.