Intact Insurance Auto Insurance Reviews

I have been with this company for the last 3 years for commercial insurance.
They have no problem collecting over $11000 per year for my "coverage" for this time..
I now have a no-fault accident and my vehicle is now laid up and can not be used...
The accident happened a week ago and I was told an adjuster would be in touch within 24 to 48 hours...
It has now been a week without any contact from them.
I have called the lone number offered by this large company and repeatedly (4 times) was transferred to the call center where they took my information and details of the accident each time and then transferred me to the adjuster department where I sat on hold for an average of 2 hours only to have the phone call dropped and once I ran out of the time I could wait...
The immobilized vehicle is hourly paid and it is my only source of income...
This is not an acceptable way to operate as my money is great to them but my coverage is of lesser importance.
I could not go lower with the star rating as it I have to put at least 1 star to add this review...
When this claim is finalized I will add the finished review

I had canceled my policy to go with someone else. Gaven them their notice properly. Because they can’t do their jobs probably they still have taken the money and caused my account to bounce all my other payments. So now I can’t do anything until they give back my money that they had no right to take. I have incurred fees for their incompetence. And all the stress to go with it. Also, need to add can’t get my meds or food now because of them. When I told this them. Their answer to me was THERE ARE PROCEDURES TO RETURN MONEY. AND IT WILL TAKE 30 DAYS TO RETURN MY MONEY. This is not right or fair.

I received my renewal on my car and home insurance. It went up 50% and I have never made a claim. Not only that, I have had an accident in 50 years and neither has my wife. When I called them I was told, "well all insurance companies raised their rates by 50%". This is a lie. I called another insurer and they gave me a quote on a home and 3 cars for $900 less than Intact. They used to have very good rates but not anymore.

I reported a hail damage claim on the client portal. I received a quick standard letter from an adjuster advising he would be dealing with my claim. The standard letter ignores the info entered on the portal and asks a bunch of non-revenant questions.
The adjuster never returned calls.
The call center never followed through on their promises
Weeks have gone by, still have no idea how to proceed.

I had to pay a fee to cancel, as it took a few days longer to get things flipped over to another insurer and I got hit with a bill for over $580 for 4 days of house and car insurance… 12% of the amount of the policy for the year. Been paying $2000 extra a year than I really needed to be, for years. No claims. The average house and my annual amount for insurance kept going up and up. Paying over $4900 in insurance for house and 2 cars (not expensive cars either). I drive less than 2000 km a year.

Think the title of this says it all. The service is disgraceful, every employee I have dealt with is utterly incompetent. Worst customer service representatives.

My vehicle was damaged while parked. I had to continually follow up with the agent assigned for over 3 weeks. No repairs had been started, or approvals provided to the body shop. Had left over 10 messages for status, and the agent never called me back or apologized for any delay. What does one get for paying their fees... The worst insurance company I've dealt with! I will be pulling my business!

What does Intact do? This is my 2nd claims experience in 2 years. The first was when someone turned left in front of him writing off both cars and leaving my son with surgery to fix 3 broken bones. Intact (despite saying he had $30K of medical support) would only approve physio by a therapist who charges 99 dollars per hour or less - they would not honour the same total dollar value. Useless. We ended up footing ALL bills ourselves.
I had a garbage truck strike my car while parked. So far (9 days later)... Despite reporting using their app to submit claims and photos and me calling - still no emails. No, follow up. no rental car. No appraisal -NOTHING.
This is - BY FAR - the worst insurance company I have EVER interacted with...

We were really liking this insurer despite the higher rates however, over the past few years our coverage costs have increased to the point that it seems no longer worth staying with Intact when other companies offer much better rates. We'd hope that Intact would have a better loyalty program to keep us with them but that doesn't seem to be the case.