Intact Insurance Auto Insurance Reviews

Today is July 3rd, 2022. I have a vehicle claim that started back in January 2022 and has been nothing but a headache since. a claims advisor has not once contacted us even though Intact has told me on several occasions that she would. I have reached out many times to her by email and phone messages and have still heard nothing. Our rental car needed to be extended due to the delay from Intact in getting our vehicle repaired. 3 months later we find out the rental car hadn't been fully paid for by Intact and was therefore put on MY CREDIT CARD. Over, the now 5 months since my initial claim I have called Intact directly many many times. Each time being reassured it was being taken care of and that someone would contact me in a couple of days. Yet I still have not heard from anyone and the bill has not been taken care of. I have asked each time I've called, to speak to a supervisor but each time they refuse to put me through to a supervisor due to "proper protocols" needing to be followed.
This kind of service is despicable, especially with the amount we pay for insurance. They owe me over $900.00 from an unpaid rental car bill. What do we pay a deductible for if we are the ones doing all the leg work... for 5 months?!

My son bought a SUV and insured it with Intact. Five months later a tree fell on his car. It took 5 days for him to receive a response from Intact.This is a recurring theme, Intact often waits 5 days before responding to his emails, and he has never been able to get a human on the phone. The mechanic told him it would be repaired so he left some personal items that he didn't need right away in the vehicle. A month later, Intact confirmed it would be repaired. They then had the car transferred to another chain of the mechanic an hour away to be repaired because the local mechanic was backlogged. This new mechanic found another $500 damage, so now Intact won't be fixing it. They're going to write it off. Now my son, who hasn't had a vehicle for 6 weeks, (and hasn't been looking for one because he was supposed to be fixed), is supposed to find a ride an hour away to get his stuff out of the car. They also only offered him what he owes on the car, not what it will cost to replace it, which would leave him without a down payment for a new car. Why say you'll fix it, haul it an hour away, then change your mind for $500 extra? And why wouldn't you pay him the market value? Now he has to search online for identical vehicles to show them what the car is actually worth to replace! It's been 6 weeks! Either fix it or give him what it's worth!
My other son and I were both considering switching our policies, but that isn't happening now! I'd rather pay an extra $10 a month and have an insurance company that cares!

What a ridiculous process.
Started the claim online, it is supposed it is going to be easy. I explained everything and fill all the information. Also added pictures and a video because was a hit-and-run. Then someone called me back and asked exactly the same questions. Was a hit-and-run on my driveway at 12:50 am I was sleeping but my camera recorded the incident. The question was if I saw the driver and I did contact him. They never review or saw the video or the pictures. The person on the phone said they don't have access to the attachments in the claim.

I have had THE WORST EXPERIENCE dealing with Intact. I was not at fault, but they would not take my side until I kept pressing. Finally, I was told after HOURS AND HOURS AND MONTHS not budging for them to accept not at fault. They told me not to worry and that everything would be covered. I did not pay for any damages, renewed my insurance, and went for treatment for my injuries. THEN I find out from the OTHER driver's insurance company that they accepted 50/50 on my behalf of me. WITHOUT MY KNOWLEDGE! They did this sneakily months after my policy was renewed so I would not see the changes. This DIRECTLY affects my ability to get money for injuries and financially for any future policies and injuries. They LIED and OBFUSCATED what was happening - ZERO transparency. VERY, VERY DISTURBING!

I would tell people if your looking for insurance avoid Intact at all costs. I was in a car crash (NOT MY FAULT) rear-ended and Intact is my insurance company. They have fought me 90 % of the time. Trust me they are NOT there for you when something bad happens to you. They send you to the doctors that are paid by them just for him to say nothing wrong with you. Stop paying for therapy even though everyone says you should still be in therapy. Intact is a criminal organization. They are only in it for the money. If you're hurt in an accident they are not there for you. They will stress you out. Not pay for therapy. Not return your calls. They know every trick in the book. If you put negative feedback on their Facebook page they take it down and block you. Please avoid Intact for your sanity.

4 weeks ago my car started acting up and I took it into the dealership to find out mice had eaten wires. Initially, I was told 3 to 5 days, fast forward to 4 weeks the dealership sent in a request for 9500. Intact responded 4 weeks later with a 5500 approval. That is a 4000 dollar difference. Now I am told they will be sending out a field appraiser to confirm the damage. Why waste time, do it smartly, and have it done from the beginning. No urgency for the customer worst company I have dealt with for insurance. Please do yourself a favour and don't go through what I have to go through. I have wasted time calling arguing, lost time at work because of no car and breath talking to a company that only cares about the money. I will never recommend this joke of a company to anyone.

This is the worst company I have ever been dealing with. Nobody knows what to do with my claim. For two months I have been running and collecting all the documents they need. Very much doing adjuster job and pay them for that. I am a senior disabled woman and they left me without a rental car for two months. Horrible!

First, they never did give me clearance to rent a car, just told me I had a 2500.00 budget. But wouldn't tell me how to go about that. I ended up buying a car 2 weeks in after borrowing the shop truck for that time.
Took OVER THREE MONTHS to settle on vehicle theft, they tried to give me a small "repair/cleaning" settlement on a 2500.00 deductible, I would have had 600 to make repairs and cleaning after the deductible. They then forgot that from the start I had told them there was a topper on the truck, and after finally getting photos of the exterior damage and pointing out that the thieves had painted the aluminum rims, and body parts and removed the topper that they would write it off. Then they still insisted I pay the deductible. After speaking with (over many weeks) 5 different people, the last guy said "oh, you shouldn't have to pay the deductible, it was stolen and written off!"
Pray you don't need to make a claim. It was ridiculous how pathetic their communication was.

The worst customer experience for both a construction home policy and changing car insurance information
On two separate occasions and both were rude and extremely unprofessional.
I’m in the process of making a change as quickly as possible for better rates and superior professionalism.

The worst insurance experience you will ever experience! I had a front-end collision when someone made a very bad U-turn. The front of my car was damaged and intern my headlight leveller sensors were cracked. They took months to get back to me and when they did they said the cracked sensors had nothing to do with the collision. Their “recommended” auto shop assured is an absolute joke! They didn’t have the proper diagnosis tools available to see what was wrong with my car and I had to bring it to the dealer to figure out which I paid out of pocket. Intact has no backbone no support and they cannot keep their promises of what they call “making your vehicle like new” I will be taking my money elsewhere!