Intact Insurance Auto Insurance Reviews

I was with Intact for a few years, and in March of 2018 I was in a rear-end collision, where I was unfortunately at fault, but the other driver's car was barely damaged, mine was totalled. Anyways, I decided to park the car and stop driving it, but I was still paying my monthly premium, but I was going through a rough time and I missed a payment, and they sent me a letter but instead of sending it to my mailbox at my house, they sent it to the post office knowing I had no idea it was sent there. Then all of the sudden I got a letter saying my policy was cancelled for non-payment and now I’m considered high risk, in which I’m currently paying $575 a month because of it. I called my broker and she said: “I can’t control when you pick up your mail”, which I thought was really rude. Now I’m on the list for 3 years all because of a mistake they made, I know I’m partly to blame but they could have told me if I pay what I owed, then they’d take me off the list but nope. I will never ever recommend Intact insurance EVER. Plus, I once had a not-at-fault accident where it took Intact two months to determine whether or not my car was totalled or not, which it was pretty obviously not going to be fixed.

I am tired of this runaround over my C63 AMG Mercedes accident. This is a not at fault claim that should have been dealt with right away. I have been told lies about the shop not allowing your staff appraiser to inspect my car. The shop showed me their surveillance system and it didn't show any Intact appraiser coming into the shop. Aside from that this is the worst customer service experience I've had ever had. The estimate you guys sent the body shop isn't even enough to fix my car and is missing major parts also the hood price in the estimate is completely different than my original hood price. I am not going to wait any longer and I am going to have to contact my lawyer to deal with this situation because I have run out of patience and time. My car is a special edition vehicle, the parts are hard to find and I had a custom vinyl wrap installed onto the car which wasn't even included in the estimate. The body shop has been trying to get ahold of you for weeks now and they haven't gotten any response from you. They even called your manager and he hung up the phone on them which is very unprofessional. They even called him back and left him a voicemail to attend to this issue over my car and even the manager did not answer them back. On the other hand, I've mentioned that before, I can't stay longer than this in Canada but they don't do anything about me. They enforced me to move my car from the shop I chose to one of their shop which is they can do whatever they WANT in my car, even use aftermarket parts as they told me on the phone. Also, the first adjuster called me one time only in the beginning of the claim to move the car to their shop, that's it. Then I asked them to move my car to another adjuster, even when they moved it to the new adjuster, the new adjuster never called me once. I did many calls to the Intact company to talk to the adjuster or her manager but nothing happened, no one called me, I really don't understand why they treat their customers like that. It is the worst experience I have seen

Ever since they switched from founders, I noticed it more each agent there was rude, impatient, always making things as hard as possible. FIRST I want to tell you I was a loyal client for MANY YEARS with them. Never missed a payment, always very kind to each of them. To be treated like this and I myself still can hardly believe it. I for sure can't understand the treatment. Lisa M made fun of me laughing about the questionnaire I filled out for them, in which they did not even record it as I wrote down making me lose more money this way! Called me a lier in so many words. Kept on asking the same questions over and over saying I was not NORMAL because I had too many vehicles and that who I lived with SHOULD HAVE A LICENSE! As well as my MOTHER! It is CRAZY I tell you! They ( LISA M) said I should just look for a different insurance company!!! AND get this: she lied to me saying they will not even insure the new vehicle I got because it wasn't in my name!!! WOW, just unbelievable lies, cheating, RUDE, rushing me, making fun of me!! I was truly nervous driving knowing this was my insurance company. I mean my god they felt like an enemy! I still can't believe it all nor understand WHYYYYY I was treated this way but I will tell you one thing: I will let everyone in this world know, if I can, to warn them!! I mean good lord in heaven I have too many vehicles??? So much terrible treatment!! THEN I had to start blocking my phone number whenever I called!!! In order to be answered! It feels like I did something personal to each of them or like my business for some unknown crazy reason was no longer any good??? SO weird, SO awful! Of course, I'm still pissed.

I've been with Intact for a couple years now and since then they’ve given me horrible rates and the customer service just blatantly isn't there. I've had times where I need to switch my insurance from one vehicle to the next and the next thing I know I'm paying $450 two months in a row and when I call them to give my hard-earned money back, they say they can't do it and to get on with my day. So whatever, I get mad and they fix it to its usual $175 for my 1997 Nissan. Until a couple months ago, everything was gravy until I had to switch it again onto another vehicle of mine and the next thing I know I'm paying $350 for 2 cars. One of the cars I sold months back and even told them I only need one on my policy and ask for a refund and they say no, of course, so that's when I end my policy from these money hungry corporates. And then to make sure they can't take out any more money (because I just have a feeling they might try), I put a block against their withdrawal payments but I check the 15th the usual day they take out their unholy sum of cash from my wallet and there it is again, not their money in any way, $150 gone from my bank. By this point, I just had to share my experience with Intact insurance just to let them know that they are the worst insurance company and I do not recommend anyone to ever go near Intact or their Surrex brokers over in Magrath.

I had the WORST experience ever with INTACT INSURANCE. They raise my payments without my knowing and NEVER return your call. Try to deal with them over the phone and mail. With the promise they would return to me in about half an hour time. They never did! Worst Broker I ever had! Wouldn't do anything about it! Even after calls over and over again, they went into my account and took an amazing overpayment! Since I had already cancelled my policy with them. Don't fall for that easy talking of a no-good broker when getting an insurance. DISGUSTING!!

These guys are a Gong Show, they gave me a runaround, had to go through several adjustors, and appraisers, they don't seem to know what they were doing, making assumptions without any mechanical background or knowledge. Hard to get hold of anyone, took forever to return my calls. ...not worth it.

I needed to add a family member as a driver to one of the cars. On day 4, I gave up after talking to both the broker and with Intact. The Intact rep could not find any trace in their system regarding my request and pointed to the insurance broker. Hey, Intact, if I need a change in my policy, and I need it now, don't deliver a week later. And empower your service reps to solve situations and help people on the phone. Give them access to the right systems so customers don't have to hear excuses.

First off, I had told Intact that I did not want to renew my auto insurance with them and would be finding another insurance company. However, after having my car parked for two months and tried to apply for a new policy and was told I had an outstanding balance of almost $1000 and would have to pay before I could get any auto insurance. Second, when I finally decided to fork out the money, I told the agent I would phone her back in 2 minutes with my credit card info and that I needed the insurance for that day. However, when I phoned back within a minute, the agent had gone on lunch break and I had to talk to three other agents, one of which told me I had to wait for at least an hour and that "I'm sorry that we go on lunch breaks". When I asked to speak to a customer service representative, I was told they weren't in that day conveniently.

I was trying to tell them my side of the story and they wouldn't listen... at first, I got a 0 fault 0 deductible. Then a week later when I'm scheduled to go in to get work done, they tell me they can't move forward because I have a 500 deductible and I'm at fault... I have full coverage. I got passed around from adjuster to adjuster and even disputed my claim and had one agent say to me that if you're at a 4-way stop and someone is going straight through the stop sign and someone had their indicators turn and it being their turn, they turned and got smoked, it would be the guy's that's turning fault. You people sicken me. I was pulling out of a parking lot and already on the road when someone illegally indicated a turn and smoked the side of my car. Someone who has DUI on their license and restrictions... not to mention on Facebook he's a drug dealer and a crack head. But they're just going with him because he was going straight and already in travel. I'm changing companies after all is said and done! Can't believe anyone pays you guys to take care of their vehicles. You're all horrible people looking for money. Especially when my family got the rental, you tried to ask us if we wanted extra coverage. We have full coverage dummies!

We get insurance to have peace of mind when the unfortunate happens. Well, Intact screwed me completely. They denied my claim because the car was insured under me while the car was registered under my wife. I explained to the agent that I had mentioned this to the broker when I was insuring the car. Intact took no responsibility and said that it was mentioned in the file that the car was registered under my wife, therefore they would not cover the claim. I then spoke to the broker and of course, they also denied responsibility and I'm down 5k. Intact also denied to cover any towing and rental fees which was part of the contract, and ending up costing another thousand dollars only because Intact and the broker couldn't communicate properly and made me keep the rental an extra week, while I also paid for my car's impound cost!! I'm fortunate enough to be able to afford the expenses on my own, but if you do plan on going with Intact, make sure to specify all the specs about your car and the exact amount of KM you will be doing per year, it would be a shame if tell them you do 15 000 annually and end up 15 001 and your claim is denied!