Intact Insurance Auto Insurance Reviews

I talked to a represantative and she was very knowledgeable and patient during the whole process. Although, Intact's price could've been better but it was still lesser than what my current car insurance company was offering.

The agents provide excellent service. However the my Drive app is a huge disappointment. My driving is being recorded but I am unable to access the information and there is no timeline for when the issue will be resolved.

I was told I only had to pay my Deductable ($500.00) as the vandalization to my vehicle was a no-fault claim. Along came the quote for repairs, I was informed that because new parts had to be installed, I would need to pay the Betterment clause portion, an additional $1,500.00. Insurance advised me that my vehicle was now in better condition than before the vandalization. Vehicle after repairs run the same as before, and looked the same, and didn't increase the trade in value. Total rip off!

I had a good experience with Intact Insurance when my car got stolen. They quickly handled everything once I was informed by the police that my car had been stolen and gotten in an accident. I had never had my car stolen before and had no idea what was going on and intact handled everything, they arranged for a tow truck and brought my damaged car to a shop near my house. I ended up getting the full value for my car back within about a month was able to buy a new car, one inconvenience was I had opted out of coverage for a rental car, luckily it was summer and I could bike. I frequently have questions about my coverage and they are always very responsive via e-mail.

The one not so lovely thing about Intact Insurance is that they sneakily raised my rates by about $15.00 one year, I went from pay 133 a month to 150, I didn't really notice for several months and eventually called them because in the past my insurance has gone up by a couple dollars a year. When I brought it up they lowered the rates no problem. I found it a little sneaky and kind of greedy, if felt like they were being dishonest in their pricing and preying on busy people, because of that I am now looking for a new insurance provider.

There is an issue with the evaluation model used to determine the "potential discount" a driver will get on their auto insurance renewal using the Plug-In device. Here's my story. I had a perfect history and a 25% potential discount showing on my data page from Intact. Then one day, a driver in front of me made a late, unanticipated move to turn right and he hard braked. Even though I was well back, I instinctively applied my brakes. Applying my brakes triggered a "low severity" braking signal to my device. To be clear, this was a reduction in speed only, no screeching rubber or anything like that. Immediately, the Intact website showed I was dropped from getting a full 25% discount to 19%! Wow. With only one slightly harder braking to keep my car and be safe, I lost over one-fifth of my savings. Very punitive and very poor judgment to program that level of reduced discount to what could only be described as perfectly normal driving action. I'm not impressed with the mathematical model being used in this program. I complained and was told I might regain a higher discount status by driving more and avoiding any more "incidents". In summary. Enrolling in the Plug-In monitoring program gets you an automatic nominal discount on your car insurance. But if you drive fewer kilometres than average and experience typical traffic situations, do not expect any further discounts beyond another nominal 5 to 10%. The 25% discount is rare and only seems to be awarded to some high mileage drivers who travel on clear freeways during daylight hours.

-I'm reading a lot of negative comments and feel the need to share how happy I am with Intact.
-I'm with a broker, Cal Mcgarvey, through McDougal Insurance in Napanee. He is always wonderful to talk to and answers all of my questions.
-I was out of province, 12 hours away, when I had an accident, They got me home no problem and gave me a more than fair amount back for my car. We also had to deal with scheduling translators, which should have been difficult but wasn't.. And they didn't drop me after the accident.
-I have 3 tickets and Intact is still the cheapest, by far, and I'm fully covered.
-I highly recommend Intact.

Taken care of the hail damage very good, in timely manner.
I would recommend Intact.

I was hit by an individual in a parking lot during an icy day, intact waived the deductible and had me set up to have my truck repaired in a matter of hours with front of the line a rvice at the body shop. Say what you want but I personally think they rock! We have had 3 companies in past 5 years and they are all crooks, this is the first insurance company I liked. As for expense - you get what you pay for.

I have had two claims with them and both were handled very well - fast and professional. The only problem is that the rate keeps going up so that it is now way too expensive and I will be looking for a new provider because of this.

Fast response and organized