Intact Insurance Auto Insurance Reviews

As soon as you're a customer, anytime you call there they send you to speak to different people who are rude as heck. They're very friendly until they have your money and then they treat you like dirt once they do.
I opened the account here and my husband had to come on the phone and authorize me to do so under his name. All was fine. They took our payment, they let me file a claim and get our car fixed. They let me negotiate a cheaper price for one year. Never did my husband ever have to call or speak with them for anything after that first time.
Then I call to cancel the policy because they keep raising the price and this year raised the price 300$ with no explanation. I can get better coverage for 400$ less at another auto insurance. So when I tell them Im canceling they told me: "Sorry, you don't have authority on the file!" What!!!??? Because it's 15 minutes before closing time and my policy renews the next day, so they did this so that we have to pay cancellation fees.
I told them I obviously have authority because my husband had to give it in order for me to even open the policy so please speak with your supervisor and check the file for the notes. They refused and refused to request a supervisor.

After 15 years with Intact, my husband and I missed a payment as we were switching banks. According to intact, they sent us a registered letter; that we did not receive; they called an old home phone number that hasn’t been active for 10 years. They then proceeded to cancel our home and auto insurance. One. Missed. Payment. is 2 weeks before Christmas. I don’t even have words to describe how despicable I think this company is. On top of this, they won’t speak to us. We’ve had to speak with them through a broker. So even though we paid; three days late, they still cancelled it. Luckily we have a second vehicle with separate insurance and some home insurance coverage with our bank; we have a friend who owns a brokerage who can help us, but what about the people who don’t? I can’t even imagine who this person is making these decisions. Whoever you are, hope you can sleep at night.

I had canceled my policy to go with someone else. Gaven them their notice properly. Because they can’t do their jobs probably they still have taken the money and caused my account to bounce all my other payments. So now I can’t do anything until they give back my money that they had no right to take. I have incurred fees for their incompetence. And all the stress to go with it. Also, need to add can’t get my meds or food now because of them. When I told this them. Their answer to me was THERE ARE PROCEDURES TO RETURN MONEY. AND IT WILL TAKE 30 DAYS TO RETURN MY MONEY. This is not right or fair.

Several hours on the phone trying to figure out why they charged me another month after cancelling. Both Intact and their brokerage partner told me they do not know and I would have to contact the other group. Would never recommend to anyone.

A 1 star is way too high for Intact/Brokerlink. This company has a revolving door of rude, undertrained, and ill-equipped staff who are unable and unwilling to work with clients. Every interaction with this company was painful. For example, a simple address change took 5 associates, 6 follow-up phone calls, 10 emails and 4 months and they never got the address correct. When I cancelled my insurance they continued to charge for months after the cancellation. Multiple complaints and the "manager" that contacted me had no authority or ability to resolve the issues. Simply a brutal company with little regard for their customers.

1st issue:

I was originally denied a claim even though it was not my fault, with witnesses and a police statement. It took 7 months to resolve the issues, receive money for my claim because they low balled my claim and continued to do so for months. All the while still paying a monthly premium without a vehicle tied to the policy.

2nd issue:

I had a policy under Jevco Ins. that Intact Ins. owns. Without warning, documentation, or consent on my behalf, Intact Ins switched my insurance, rose my premiums by 100% and when I inevitably cancelled the policy they hit me with a cancellation fee higher than my rate. Very unethical company.

My broker gave me less than 24 hours notice that my policy was being cancelled... In the middle of a pandemic... Now I'm paying $100 less at a better company than what I've been paying for 15 years with your company..... Because I was loyal..... But you weren't loyal to me during this pandemic..... Good riddance......my life is better now

My father had passed in Dec 2019 I went to my local broker to cancel the policy that was up for renewal in Jan 2020. The cancellation went through with a confirmed letter in plenty of time. However, when Feb rolled around the payments continued to come out. When I went to my broker they informed me that Intac would repay the amount but it would take 2-3 weeks to process. This is both finally hard on my mother and stressful. Yet the insurance company offered little to no consideration to my family

I had insurance with these thieves for 2 years. Luckily never made any claims, who knows how much pain I would have gone through if I had to claim after reading the reviews here. OK, let me tell my story here: I bought insurance for my 2 cars and home with Intact. WITHIN 3 months they increased my premium $30/month, then in the next 3 months went up another $30/month, YET another $30/month in another 3 months. Within 9 months(that's is after I bought the insurance for a YEAR) they increased my premium $90/month(this is EVEN before it renewed)... Never had any accident/claim before or after I bought insurance from these thieves! I called up and asked them WHY, here is the answer they gave me (laugh if you feel like): IF THE SAME MAKE AND MODEL AS MY VEHICLE gets into an accident, they would increase the premium for ANYONE insured with that same make and model of the vehicle!!! I asked them if I can cancel the insurance... they said I have to pay 2 months premium as PENALTY!... So I decided to stay until it expires.... then when the renewal was coming up I called up and see if they can reduce my premium... Guess what they were going to increase the premium even $100 a month MORE upon the renewal WHICH THEY NEVER EVEN would have told me IF I didn't call them up... then... they PRETENDED like they are concerned and asked all my records (with they already HAVE)... and gave me a renewal quote for $5/month more than I paid previously. Another reason they gave me for the increase in premium is that INFLATION! Can this be believed? WHAT the inflation of the economy is 300% a year!? STAY AWAY from them! Get insurance ELSEWHERE!

Bad company. Avoid using them. I'm insured through them, the only thing I changed on my policy is I moved from Leduc to Spruce Grove. They raised my insurance from 2216 a year to over 2700, just cause I moved. I called another insurance company and they quoted me 2100. Once my penalty for cancelling is lower I am gone.