Hell on Earth
by Candice Remillard-Scott on Dec 29, 2021
1 out of 5 stars
Car Insurance Reviews
Intact Insurance Auto Insurance Reviews
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(403 reviews)
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Dispatchers came to my house... didn’t tow my car. After the second dispatcher came he took pictures of my car and just left without towing my car. Your whole business is towing cars but apparently, something else is wrong but had to find out from the person in the office who has no clue on what’s happening from the customer. I had to get a third party tow truck to tow my car which cost me $100! The experience drove me crazy... Your customer service is impeccable... Thanks a lot!
Literally, the worst insurance company I have ever dealt with. Save your time and your sanity and never choose Intact.
(1) Took me a month to just get an ESTIMATE of the total damages to my vehicle after my accident
(2) Now I'm now stuck playing phone tag with people who apparently are never around trying to get an estimated repair date.
(3) It took them 4 days and 3 phone calls to actually start my claim
(4) It took them a week to tow my vehicle from the collision centre location to the city where I live
(5) Another week to tow it to the correct body shop at my dealership because they brought it to the wrong place - their own shop, not the one I noted
(6) Another two weeks to get the estimated repair amount AND BIG surprise, I didn't even get the estimated repair amount from Intact Insurance - I got it from the body shop itself because Intact is too incompetent to reach out in a timely manner.
Can't even call their general phone line because you're on hold for over an hour and then the line gets disconnected... They want to repair a $28,000 vehicle with almost $18,000 in damages. The biggest joke. Would not recommend Intact to my worst enemy.