Aviva Auto Insurance Reviews

I have been insured with RBC for years and didn't have any issue! I've been driving for more than 10 yrs and for the first time my insurance was cancelled! I received an email on Oct. 30, 2018, regarding a missed payment for Oct.15, 2018 and a note on the bottom to disregard the email if payment has been made. I could've disregarded the email but rather replied informing them of an online payment made Oct. 17, 2019. I didn't receive any calls, nor email assuming everything is okay. I have been trying to contact them since the day I moved to the new address as I wanted to get home insurance. Called several times and on hold for 40mins-1h. One day I decided to press the key that corresponds to the sales department. My call was answered in less than two mins. The agent was unable to give me a quote as I have an existing car insurance and someone will give me a callback. I provided him with my new address so they would have an idea. Anyhow, I called back in Dec. 2018 to get a home insurance quote as no one ever called or emailed me! This is the day I was informed that my car insurance was cancelled effective Nov. 20, 2018, as late fees $40 were not included on that payment I have made online! The 2 registered emails were mailed and returned. Yet they had sent me my $150 refund through same mail! Hello?? All I hear is computer generated! Yes, blame it on the computer! Insurance cancelled >> computer generated! What's the point of having employees if everything is generated by a computer?? They didn't even bother trying to take that $40 on my bank account that obviously I will call them if I had just made a payment! I drive my kids to school not knowing I no longer have a car insurance! MY CAR INSURANCE HAS MORE THAN DOUBLED JUST BECAUSE OF $40? It's already a struggle for a single parent to make ends meet then THANKS TO AVIVA FOR ADDING UP TO MY PROBLEMS!!!

I have been with RBC / Aviva for 20+ years and 11+ years without a claim, had house, car and motorcycle coverage with them. Never missed or have been late with a payment. My premium has gone up consistently, ...this year a whopping 20+%. I had the same reapplication problems as others, which was ridiculous. I know that the price indexes have not been increasing at the same rate as insurance premiums, and insurance profit levels seem to be consistently amazing, compared to other profit industries. The insurance industry seems to be very concerned with policyholder credibility and misrepresentation, yet not so much with their own. Allowing any profit industry to set its own rates on anything that is mandatory by law is irresponsible. This needs to change!

My son and I have been with RBC / Aviva for several years and we have 3 cars and home insured with them. Our policies are due for renewal, and Aviva sent my son a lengthy insurance application for his auto policy, whereby he has to re-apply to continue to be insured with them. He has a clean record. The other policies have been automatically renewed with no questions asked. We received this application via regular snail mail days before the expiry date, and we had to respond the same way; hardcopy. It was a scam. I called RBC Auto Insurance Customer Services, to ask if we can send a PDF copy via email. I was on hold for an hour. Someone finally answered the phone and provided me with an email address. I contacted them on the due date to inquire about the status of our insurance renewal, only to learn they had rejected the application and cancelled our insurance policy because they did not receive the application on time. RBC Auto Insurance Customer Services advised me that there is nothing that they can do for us. The decision had been made. This is how they take care of their good reliable customers. I am an older man with investments and insurance with RBC. My family and I will be closing all accounts and policies from RBC. Avoid at all costs!

I filled out a form which I called to have them give me all the information for this form they where requesting. Sent the form in. Never heard anything. I got a registered letter that they are cancelling my insurance in my car. They stated I missed one checkbox and they sent a letter to have fixed. They didn't send me another letter but instead a registered letter to cancel. I figured I could call to fix this issue. Nope, nothing they can do. I must reapply as a new customer. Someone how the new quote is higher than my renewal. Worst customer service. So they want to cancel one car. So now I am going to cancel all three cars, the primary home and my three revenue properties. They don’t care what so ever. Ask for supervisor sorry no is there. Ask for escalation. Two to Three weeks for a callback?! STAY AWAY FROM THIS COMPANY.

I very highly discourage anyone from going with Aviva for insurance. They will give you the run around if you ever have a claim regardless if you're at fault or not. I'm 2 weeks into my not-at-fault accident and they won't even start the claim until I speak to an adjuster, yet he won't respond to my 3 voicemails and email and when I talk to another adjuster after being on hold for 52 minutes every time I call, they change their story. I have 2 house policies and a vehicle with them and they are zero help. As soon as this is taken care of, I'm cancelling all policies with them and will never use them again. Be very aware and do your research on companies before jumping into any agreements with any company. All they want is a paycheck with no service.

I have been fortunate that I never needed to claim with them. But reaching anyone takes forever. It took me THREE days to get a hold of someone in customer service. I was on hold for one hour one day, another hour another day and then finally decided to call them the second that they opened and finally got someone in about ten minutes. And since they close at 500 on the dot and no weekend hours, it makes it difficult for those of us who work hard for a living to deal with this during business hours. How about putting some people on a late shift, early shift, put more people on the phone? How about putting your customers' interests a bit more in the forefront? In fairness, the girl who answered the phone was polite and answered all my questions. I did not give her grief because, in the end, the unacceptable state of operations is not her fault. Several years ago, I had lost my job and my wife was battling cancer and for the first time in 34 years of driving and insurance, I had my insurance payment bounce. Yes, it was my fault. And I begged them for help. Begged them. And they screwed me over big time. I had no choice but to pay the increased premium as they were almost treating me like a new policy, and it would have been no better to move elsewhere and I did not have the time to spend on it. Well, that blemish has disappeared off of my insurance history and I am moving on to much much better and saving about $2,500 between my house, my car and my wife's car while maintaining almost the exact same coverage. I am taking away from them a pretty good pair of safe drivers who have not had a claim for either of them in more than ten years. I don't have anything good to say about them at all.