Aviva Auto Insurance Reviews

If there was an option for no stars at all I would have put that. I got into an accident in January of 2013, I have sustained neurological/muscular injuries that are permanent (from the accident, that is confirmed by all the specialists I saw) and every time a specialist submits a treatment plan, they refuse!!! On top of the emotional/physical stress from the accident I had to deal with the stress of them refusing everything. They are unreasonable people to deal with, very unprofessional. I would recommend anyone but them.

Someone said that I rubbed the soda of their car pulling in to a parking spot. Tries to claim and injury and pre-existing damage. I took over 15 pictures and when the investigator for aviva may with me he looked at the pictures and said there's no way that damage came from my vehicle. There were no marks on my vehicle which was filthy at the time so if it had made contact it would have shown on my number. Nothing. Investigator told me I shouldn't worry because the evidence is in my favour. Fast forward almost a year. Go to get new insurance and find out that aviva paid this guy out $1800! For a tiny scratch on his door that I DID NOT CAUSE!! Now my premium is DOUBLE. Very upset with aviva and nobody there will give me a straight answer. Despicable. Will avoid these people and will never recommend anyone to them.

This insurance is pathetic. It might be cheap, but it's not worth a penny. Having to deal with a claim is going to leave me grey haired and stressed out. The claim agents never answer the phone, never call back and never reply to emails. Even the managers are the same. Waiting for adjuster to estimate the damages is another story, I honestly don't know what kind of incompetent people work there.
Again, stay away from Aviva, I know I will. Better to pay more, but have a piece of mind.

The Aviva agent was slow to return calls, kept passing the buck to the adjuster and refused to address our concerns. It has been such a horrible experience for us our insurance agent is never selling policies by this company again. We have never felt more disrespected by a company

Some idiot put earthquake and sewer back up riders on my travel trailer policy. I caught it and my agent took the riders off. Pretty unethical to me.

I wish there were a zero star to give. It's the worse Auto insurance and has poor customer service. They are quick to take money every month, about $700, and they only cover $3500 for treatment. Do not buy AVIVA auto insurance. The price does not match coverage and service.

I bought a truck and got the replacement insurance from AVIVA. After 3 years of driving, I got a broken windshield. I put a claim for the deductible. However, I am so disappointed during the process. Even the broker helps me to contact them, they used any lies to deny my claim. Such as they changed their policy a year ago. The deductible is not that much, but I finally get the lessons-you can't trust this company anymore. So far, I bought another vehicle, and the broker suggested me to purchase the replacement insurance from AVIVA, you guys definitely my answer-NO!

I received the 5-page form by registered mail to renew my auto insurance with Aviva. I’ve been with RBC insurance for 19 years. I have one month to return the form. After reading comments on this forum, I called RBC and spent over an hour filling form, so as to avoid problems. Who knows what algorithm triggered this? This is an awful way to do business. I called a broker and provided them with the same information for a quote. I’ve had it with dealing with an insurance company that treats me so shabbily. I called them last fall to get a quote on a new trailer. I wanted to sell my existing one and buy a new one. In mid-policy, they cancelled my trailer insurance while I was on the phone. I got it back, but it took hours on the phone. I promptly sold my trailer and did not replace it. I find that Aviva is very fickle and unpredictable. I’m hoping that the broker comes up with something reasonable. I would like to never need to deal directly with insurance companies again.

As others have stated, I also got a registered letter in the mail explaining I had to fill out a 5-page document in order to renew my insurance. It also states my premium must be paid in full once approved and I am no longer able to do monthly instalments. What!? I have never been in an accident or made any type of claim; I have a clean driving record for 10+ years. Horrible. Been trying to reach them all day but have been put on hold for literally hours at a time. The WORST.

We have been with RBC for over ten years. Now we get a letter from Aviva indicating we have to fill out a 5-page document for insurance renewal. Why? We have clean records and no claims, and forms were filled out when it was RBC insurance. Aviva states if they do not receive the documents by Jan-7-2019, they will cancel our policy. GOOD! Because we will not be renewing with this pathetic company.