Aviva Auto Insurance Reviews

If there was a no stars review option I would have put that ... They are the most scamming cons I have ever delt with for my car insurance and my parents for their house and car ... Now where do I begin... I pay 113.99 for my not brand new car (06) for only plpd coverage cause they wanted me to pay around $200 when I've never been in an accident nor missed a payment and have went through excel (driving course) in my teens that costed just under $700 for them to tell me it only saves me $10 on my insurance ... When all of my friends pay 79-120 for half to full coverage. then they canceled my insurance on me and want me to pay $210 to open it back up so I don't have it on my record because I switched banks when I was paying my payments in one of their branches buildings and they gave me a deadline to pay my payment and sure enough I did and they took my money and still closed my insurance because I didn't have my new banking stuff for them when it wasn't going through my old bank in the first place.. Aviva works on prolonging claims two so they can throw the case out and not have to pay anything back to anyone ..... My parents garage fell down due to snow and the foundation wasn't up to building codes so they had to build a complete new one which was fine till they told my dad that he had to pay everything out of pocket and hey would reimburse them for the money ... Now MOST people don't have that kind of money laying around to rebuild all by themselves but my family is awesome and supports each other and my uncles were able to lend him the money , so my dad borrowed $30000 to put a new foundation down and sure enough once it was done they told my dad I'm sorry but you have to put walls and a roof up first before we can release anymoney so he got mad but when to friends to borrow more money to put walls and a roof on and this was the real icing on top as soon as everything was built they released enough money that covered the walls and roof but not foundation cause they told him he needed to show a permit of the old foundation and building so my dad went and talked to inspectors that worked these are for years and they told him that permits are only held for 7 years due to changes of policy's but they remember when the former owner had the building built and was able to track it down cause of previous owners wife , but as soon as my father said he had it Aviva told my Father that they wouldn't pay it cause there was no bylaw in the first place that covers that when they told us from the start there was and that's what their paying extra money for and high rates in paper work the whole 16 years they have lived there. So now my Fathers hired a lawyer and is taking them to court ........ Either which way we had a friend who worked for them and his job through them was to try and scam money out of elders and he had to quit cause it was killing him and eating away at him inside with guilt ....... Stay away from their scams they’re one of the worst company’s i have ever dealt with and heard about .... They only want your money.

If there was an option for no stars at all I would have put that. I got into an accident in January of 2013, I have sustained neurological/muscular injuries that are permanent (from the accident, that is confirmed by all the specialists I saw) and every time a specialist submits a treatment plan, they refuse!!! On top of the emotional/physical stress from the accident I had to deal with the stress of them refusing everything. They are unreasonable people to deal with, very unprofessional. I would recommend anyone but them.

I purchased auto insurance policy from Aviva Canada two years ago and I have found dealing with Aviva to be a nightmare; I had third party liability and my car got hit by a truck that was in fault; it took many weeks for my claim to be processed; I found the customer service useless and unprofessional. The worse insurance company is better than Aviva.

Someone said that I rubbed the soda of their car pulling in to a parking spot. Tries to claim and injury and pre-existing damage. I took over 15 pictures and when the investigator for aviva may with me he looked at the pictures and said there's no way that damage came from my vehicle. There were no marks on my vehicle which was filthy at the time so if it had made contact it would have shown on my number. Nothing. Investigator told me I shouldn't worry because the evidence is in my favour. Fast forward almost a year. Go to get new insurance and find out that aviva paid this guy out $1800! For a tiny scratch on his door that I DID NOT CAUSE!! Now my premium is DOUBLE. Very upset with aviva and nobody there will give me a straight answer. Despicable. Will avoid these people and will never recommend anyone to them.

For the past 8 months they have been giving me the run-around after my RV was damaged after being sunk. The unit needed to be extricated using heavy equipment and ended up being twisted out of shape and cracked. The run-around started with Aviva Elete outsourcing the adjusters job to another company. That company in-turn outsourced it to another adjuster. I have had two major licenced shops check it over and they have deemed the unit beyond repair.I have sent all documentation and photos that their adjuster provided to the factory service center and they have quoted almost $180,000.00 to repair the unit.

Their appraiser had me drive the damaged unit (which was barely derivable and unsafe) to an unlicensed shop for inspection. He then came out with a quote of $30,000.00 which they insist I take in a cash settlement and have the repairs done myself. After I complained about that they had a local shop weld together a tie rod end so that they could order me to drive it over 300 miles away to have the Aviva adjuster look at it. It was one of the most terrifying drives I have ever had to make and it took over 8 hours to complete. The adjust did not show up and I was forced to leave the unit there for him to look at and make my way back home. It has been down there for over a month now and there is no way I can drive it back without the front suspension and steering being properly repaired.

There is no shop in the world that will even consider repairing the damages for the amount that they want me to settle for. I have 8 months of unanswered calls and emails from the worst customer service you have ever had to deal with. After asking to speak to their ombudsman I was denied the right to even bring my case to him/her. I was told that I can "hire my own appraiser" and they might consider looking at their findings. My next step is to contact the General Insurance Ombudsman and see if there is any help from that end.

In the meantime, I have purchased the aviva-insurancecomplaints domain name and welcome anyone who wants to share their horror story in dealing with Aviva.

Beware, IMHO these people are as shady and heartless as it comes and you will regret the day that you ever signed up with them.

I was hit by my neighbour. While I was in drive. They have deemed it 50/50 even though she had an obstruct to her view of my car. And because she says I hit her, but the witch is also suing for injuries. Can someone explain to me how you get injuries from backing out of a driveway. When you only have 5 feet to move?? So Obiviously she is just trying to get money from the insurance company! And it took them 6 months to tell me that it will be 50/50 and they didn't even try to fight it! They wouldn't take all the photos I had or my boyfriends statement into context, they just rolled over and said it was 50/50 so they could money off of both parties!!! Insurance companies are suppose to fight for their customers, not lay down and it!! Also I dealt with the worst customer serivce imagionable!! Once my car is fixed I am leaving this company and will tell everyone that will listen about my horrible experience I had with company.

in my first claim ever after being 17 years customer, I am on the phone for 45 minutes with the worst service ever you could have with any company. I got hit in a parking lot not my mistake at all and they will increase my insurance payment if they fixed the car. complete.....off.
simply don't do business with them. I will walk away in the first opportunity.

A foolish driver ruined some shrubs and my fence one night.
Aviva doesn't want to pay. They hired a firm specialized in claims with so many questions with the sole purpose of not paying a dime.
Worst assurance company ever. STAY AWAY.

Thank you Aviva for NOT fixing the mechanical issues present in my vehicle immediately after receiving my car back from your partner garage. It's always a nice feeling getting back into a car after a fairly minor accident to the smell of burning plastic and noises from the engine bay. It's an even nicer feeling being told that they will not be covered by my insurance policy. I guess that's what I can expect my first claim in over 8 years with 3 vehicles insured. Time to shop for a new insurance company