Aviva Auto Insurance Reviews

High premium rates. Mine went up and up again over the past two years. When I asked why, the answer was very vague, rude, aggressive.
No "forgiveness" on the first claim.
Poor customer service; lacking knowledge about the product in question.
Beware if you have a claim, you will be assigned an Adjuster who is not in your city; you will need to pay for long distance calls! Actually, don't worry, they do not answer the phone anyway!

Moved to the states couple of weeks ago and informed them about the move. And I told them that I would get insurance from the states and will cancel their insurance as it was time for renewal of the contract and I didn't see a reason to renew it. Yet, they renewed it automatically with a rate hike without getting my approval and got the money from my bank account with the new rate that I didn't approve just before the renewal date. The date I was planning to cancel while checking my bank account, I was shocked when I realized that they renewed it and got first month taken from my bank account without approval.

Tamer

How do these guys calculate their cancellation fees? Apparently it is going to cost me $900 to cancel my policy with them. I have the right to cancel my policy at any given time and these extremely unreasonable fees were not stated in the paperwork given to me at the time of renewal. I have been a loyal customer since I was 18 and this is how I am being treated? I also have never had an accident or placed any claims. How about instead of the $900 I pay them $100 and we can both go our separate ways? This feels like a bad break up.

Renewed my policy without me wanting it. Charged 170 dollars for a few days of insurance on an older pickup and car. Do not deal with these highway robbers. Their price for my two vehicles was 1550 per year. Peace hills gave same plan for 825. Hope Aviva goes broke.

My wife and I have had insurance with Aviva for only 6 weeks so far, and they are trying to tell us that we need to pay them 1500$ for 4 months ahead of time. I agreed on a certain price and they emailed me a bill saying 1 double payment and after that, it would be the regular agreed price. Had the agreed amount in my bank account waiting for them to withdraw at any time. I took my wife out for our anniversary, had a 100$ dinner bill. I tried to debt it thinking I had money in my account. But they seemed to have taken twice as much as my regular premium again. Without my knowledge of that, I had to call my mother to borrow money to pay for my dinner. All because they wanted to take out 4 months worth of premium in 1 month. Then I agreed to a 12-month term payment of a certain amount, not to mention they quoted me on and sent papers on my billing schedule in the mail and online. They told me that one of the brokerage employees didn't ask the manager if she could do that, but then I did an online quote and then called and gave another employee all my information. I have a clean driving record. Nothing at all, not even a ticket. The man on the phone told me that it was one payment a month not 2 double payments for 2 months in a row. And as of right now they sent me a different email with different prices. They don't know what they're doing when it comes to honouring 1 price. They're a headache and give too many runarounds. I'm not buying you a steak dinner, I'm trying to insure my vehicles!

We can write on and on, but insurance company gives a damn to it...mafia supported by political lobby. The only solution if public has a representative on when insurance act is made in effect. Public representation on insurance policy making is the only solution.We can restrict the following anomalies like: a) No at-fault forgiveness for a new driver for six years. b) Insurance record affected for six years irrespective of nature of the accidents...even as minor as a dent to the car...The insurance premium will skyrocket if you try to move out of your current insurance provider even if you are covered for first fault forgiveness. c) No control on the premium increase.15% to 200% increase as sighted in this comments blog. d) Start your own petition online and let people favour it Ontario-wide/ Canada-wide.

Someone said that I rubbed the soda of their car pulling in to a parking spot. Tries to claim and injury and pre-existing damage. I took over 15 pictures and when the investigator for aviva may with me he looked at the pictures and said there's no way that damage came from my vehicle. There were no marks on my vehicle which was filthy at the time so if it had made contact it would have shown on my number. Nothing. Investigator told me I shouldn't worry because the evidence is in my favour. Fast forward almost a year. Go to get new insurance and find out that aviva paid this guy out $1800! For a tiny scratch on his door that I DID NOT CAUSE!! Now my premium is DOUBLE. Very upset with aviva and nobody there will give me a straight answer. Despicable. Will avoid these people and will never recommend anyone to them.

in my first claim ever after being 17 years customer, I am on the phone for 45 minutes with the worst service ever you could have with any company. I got hit in a parking lot not my mistake at all and they will increase my insurance payment if they fixed the car. complete.....off.
simply don't do business with them. I will walk away in the first opportunity.

I have recently stopped using Aviva due to the horrible customer service I have experienced using them; I had been with Aviva for about 5 years since I started driving. I didn't know until recently but they had been charging me Almost $100.00 more each month than any other insurance company I got a quote from.

In the last 2 years they have made numerous errors with my auto policy that resulted in me over paying on multiple occasions.

When I joined my home policy with my auto I was supposed to get a discount and received verbal and written confirmation that it was set up, only to find out that they didn't do it months later.

Although they eventually paid back the difference it took months to wait for them to give it back and I had to call them and leave numerous messages with no answer or reply.

It would appear that none of their brokers are competent in being able to manage their clients information and communicate with their coworkers about updates to their policies. I have had different brokers contact me stating that my information is out of date or incorrect when I had provided it correctly and have records of the conversations via email. This has happened many times. Their organization and care in dealing with clients is a joke from what I have experienced.

When preparing to leave Aviva my broker began to bad talk other insurance providers and warned that they will just rip me off and that their services suck. she essentially was trying to scare me into staying.

Based on my experience with this insurance provider and their team of brokers I highly recommend to NEVER insure anything with AVIVA. It is not worth the frustration, you will overpay for bad service and you will NOT be taken care of by careful and competent professionals.

I have auto insurance with them for more than one year. This year I moved just cross the road. Without any inform they just changed my rate double and charged directly from my bank account. I tried many times to talk to them but they said there is no record of my policy number. If so how could they charged me? I am cancelling it now.