Aviva Auto Insurance Reviews

My car was written off early summer last year when a deer jumped out in front of my vehicle. Like many people said, they were very quick to get me a rental. However, upon settling on an amount they immediately demanded that I return the rental. This left me with very little time to make a decision about a new vehicle. No one should be rushed in this instance. Being in an accident is jarring enough. It can really derail you. Given a week I could have made a better educated decision about my replacement vehicle. I was really unimpressed with this.

Furthermore, I later found that their rates were so much higher than most other companies. I was paying $232/month. When I removed collision I was only dropped down to $211/month. Any other company I had give me a quote had me well in the $150/month range. It would be one thing if you got more for paying more but this really isn't the instance. My inexperience is what led me to go with Aviva in the first place.

No one I spoke with was ever rude. I suppose they had that going for them. Anyways, this is just a good example of 'buyer beware'. Do your research.

First of all, I'm not sure how far this review will reach out to or if Aviva will even care about this but I need to write this because our family members are furious. On June 1, 2014 around 3pm, our mom's Sante Fe was parked on 17 Avenue 9A Street S.W., My brother and I came back to a car with a broken bumper snapped in half. There were several witnesses on site telling us that a black Ford F150 truck lost balance and his truck hit the left side of our bumper and because of its strong force, the bumper was snapped off. Thankfully, the guy left his phone number so we contacted him and tried to contact Aviva, which is his insurance. Despite our busy working schedule and needing a drivable car (I'm sure you get pulled over by a police if you drive in an unstable vehicle), both me and my brother tried calling Aviva about 50 times and there were no answers. My brother finally got a hold of the appraisal person, his name is Lyle, and he came to look at the car on June 12th, 2014 and told us Aviva will not cover any costs for replacing the broken bumper because he "magically" knew there were previous damages. For all we know, we had a little dent on the right side of our bumper which didn't cause issues or affect us in any way to drive the car. After arguing, he finally said he'll quote it for $500.00 to get the bumper replaced and wrote it down as a "drivable" car when we clearly can't drive it with that condition and refused to pay for a towing cost telling us to drive it to the body shop ourselves. My other brother works at a dealership and it's costing us at least $1000.00 for the replacement. First of all, Lyle was very rude to my brother Paul talking on the phone and Second of all, even if there were previous damages, we would like our old bumper back to how it was with a dent on the right for all we care. We drove this car with a bumper and now because of a truck hitting it off, we now have a car without a bumper. (Was drivable and now Not drivable) Third, it took forever for us to rent a car in the meanwhile (while we were waiting for Aviva to pick up their calls), we can't even get a hold of the adjuster Laura or her subsitute Lauren to confirm on the rental fees being covered by Aviva. I'm worried that Aviva will just put that cost on us in the end even though they reserved the car for us to use in the beginning. I believe we should be covered in full for this replacement of the broken bumper and we should not have to call you a million times to speak to any of you. This whole incident was not our fault and I don't feel that we should have to go through so much trouble. This may be just one of your claims or issues you have to deal with out of many, but to us, this has been a very stressful issue that we probably will not be able to forget even down the road in the future. I'm not the person to write reviews or complain about things often but this incident is giving me nightmares and I hate seeing our family stressed because it has been a difficult journey from the beginning. I hope someone reaches out to me regarding this matter and please step up to be a better company. Thank you.

Aviva uses a lot of brokers to sell their policies. The brokers will promise you everything to get you to sign in with them, however once you sign in and you get the policy papers, you'll find some changes than what the broker promised.

Overall quality of service is poor and they will definitely exhaust you first before they see all the mistakes they have done on 1 claim. If your vehicle can be fixed in 2 days, it'll take 2 weeks considering the amount of time it takes them to take care of a claim.

Also, if you have taken a rental, they will try to make you pay for some of it as their excuse is that the car could have been fixed in shorter period of time if you pay for it then bill them the charges.

Furthermore, It's exhausting to keep talking to an insurance company where all their rules and policies, none of it has any common sense or follows their written policy agreement. At the end of the day, they blame everything on the brokers and advise you to talk to your broker.

Very poor customer service. You’re lucky to hear from them once a week, dragging the situation out and absolutely low ball you. They sell you 1500 in car rental but can’t use it all cause as soon as they send you an offer they end all outgoing money in one week. Even if you’re unsatisfied. They also make it so hard to get a hold of that you just run out of time to settle. I run a business and will be sharing my experience with all business platforms that I am a part of so they don’t have my experience.

I am having a worse experience with Aviva. They have very bad customer service. My car was stolen three days ago and I reported to cops and provided them with a police report and video of the stolen car but they are not offering me a rental car. They say: "Your case is being investigated we can't give you a rental car!" It is garbage insurance! Their staff are super rude and my adjuster is telling me: "We can’t give a rental car as we don’t have the authority at the moment as your case has some block." My adjuster is not picking my calls and not replying to my emails. I told them that it is Covid 19 and I paid insurance every month and now it is your time to assist me and provide me with a rental car at least! But they are very rude... They don’t even know how to deal with their customers. I have full coverage but they are giving me a very hard time... Most of my family members are using Aviva Insurance. I told them they are doing this to me and don’t give you coverage when you need them... Especially in this Covid -19, they should not do that! I have two years old daughter and my ongoing health is not good... I am already in severe stress because of my car loss but Aviva Insurance giving me more stress.

I have been with AVIVA for almost 2 years. It is my first time having auto insurance as I have been on my parents' plan while in university. I was really happy at first. The monthly prices were fair, and they were responsive to my needs when I moved and needed to change my address on file. All was well with my first renewal, it was processed automatically. I have no accidents, tickets, and a pristine driving record. I thought it was a blissful union (lol)... On the last 3 months, I had one claim and I thought it was handled well. It was a not-at-fault accident. The adjustor at AVIVA was on my side, communication was great, and he made sure the other party's insurance paid for the whole thing (repairs, rental), including making sure my deductible was waived. Anyway, I was happy! Then I got the package of renewal information. Another reviewer called it the Aviva Alberta Exodus and I think it's a great title...I'm in Alberta. I was shocked they asked me to re-apply and was told by a friend who works in insurance that Aviva is firing clients in Alberta because they have lost money in the past few years. I figured...it's not my fault! I never missed a payment. Then, the adjustor working on my claim goes MIA. I finally call and am told that he is no longer working there...communication has taken a bad turn. It's sad because things were good at first. I am switching insurance providers for my upcoming renewal...not worth the hassle. Good luck finding something better, everyone!

Tried to ask a question about my insurance, the call centre girl just kept repeating the rehearsed sentences over and over without even trying to understand my question. The way she spoke was like "we don't do this, Right?; we don't do that, Right?" It was apparently their fault for not informing my car leasing company that my car insurance was reinstated after I suspended the coverage for a period of time. I think it's time to switch my insurance.

I had a credit card claim for a rental car. An accident which the other party has accepted he is at fault. The rental car company charged me $1000 for damage deduct. I opened a claim with Aviva and 2 weeks have passed and I cannot get a hold of anyone at Aviva to process the claim. I have sent emails to the adjuster and no luck on that yet. Terrible, terrible company.