Absolutely, dreadful company
by Pamela Jean Foyle on Feb 27, 2024
1 out of 5 stars
If u thinking to switch to Aviva, I’ll advise you to think twice. The worst insurance in customer service, terrible company... Extremely disappointed with the service level in relation to standard customer service no communication either by phone or email.
Still no settlement. It's been 210 days since accident. Unbelievable.
Voice-mail, email no response. No one at aviva seems to care.
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Absolutely horrible to deal with. The low rates aren’t worth the horrendous service. They take forever to reply to voicemails and emails.
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This company is not worth your time of day. Do not insure your vehicle with them. They happily take your money and provide you with little to no customer service. Communication is horrible, the adjusters have absolutely no idea what they’re talking about, they love to ignore your emails. They deny as much as possible and do not want to be accountable for anything. I have nothing good to say about this really disgusting company.