Aviva Auto Insurance Reviews

I was insured with Aviva (through RBC) for a number of years, and we had two policies because of five vehicles (2 passenger vehicles, 2 motorcycles, and a motorhome). We were low-risk, middle-aged people whose policies were paid in full. Our policies were due for renewal, and Aviva sent us a lengthy insurance application for the one policy whereby we had to re-apply to continue to be insured with them. The other policy they renewed - no questions asked. (Is that logical?!). We filled out this lengthy application, and accidentally overlooked one question on the application. Days before our current policy expired, I contacted them to inquire about the status of our insurance renewal, only to learn they had rejected the application and cancelled our insurance policy because of this one overlooked question. We were then faced with hurrying around trying to secure insurance through another provider with only days before our current policy became invalid. One simple question. Is that how you take care of your good customers? PATHETIC!

Worst company to get insurance with. I updated my credit card for both property and auto monthly deduction, they updated it for property but never updated for auto and kept charging the previous card and then cancelled my policy on payment after hours-long multiple calls, transfer from department to another and waiting on hold for hours. They asked me to pay the backlog once, which I did. Still, they never reinstated my policy and offered me a new one with double rate ..and still, my history is scarred by CANCELLATION DUE TO NON-PAYMENT which was actually CANCELLATION DUE TO NON-CHARGING but they don’t hold any responsibility for their lack of update on my provided account. Very improper and unprofessional .. I guess they don’t care about customers at all, all they think about is money-making ...worst experience

Had a claim where the other driver crossed into my lane. Had dash cam footage; still had to take the day off work to go to court. Flash forward 7 months. I'm trying to cancel my policy. Their policy is they can only have transactions by phone. I've been on hold for over 3 hours in total. Worst customer service experience of my life.

I cancelled my auto insurance with them. The representative at the broker's office told me that I'll get some refund. When I called them, they told me they have penalized me to cancel the insurance. Instead of refund, I owe them some money. If there was a penalty to cancel the insurance, why the representative did not educate me on that. The customer service was the worst. They don't listen to their clients at all.

Had a NOT AT FAULT collision in February when an idiot woman turned her SUV perpendicular to my lane with nowhere and no time for me to go anywhere else. I spoke with a guy who could barely speak ENGLISH at "Claims Pro" who eventually told me I was found not to be at fault and therefore my premium would not be affected. Got my renewal notice and payment schedule for the upcoming year and, surprise, surprise, an increase of MORE that 100%!! I am contacting my insurance broker tomorrow (which I believe is another middleman racket) to see if he can do anything other than make excuses. Bottom line: AVIVA SUCKS! I have also had my home and cottage coverage with them and that stinks too. They can say good-bye to my money!

I was in a car accident, I was hit by a driver with no insurance at a stop sign. He totaled my car. They had me a rental the very next morning ( that was the ONLY good part) I had a mazda 6 with nothing wrong with it ( other than the back wheel frame was starting to rust) I had 700$ brand new tires on it not even 2 months old.. They took 2 weeks to tell me they would offer my 1900$ for the car in total ( complete rip off, I had 5 appraisers tell me I could have sold that car for an easy 6000$) They informed me that they would cover the rental for 3 days after the offer. I told them that I didn't feel the offer was fair, and they said the rental would need to be returned regardless if I accepted or not because they gave me the offer.. So with work, 3 year old, 2 adults,1 person income..I was forced into taking the money... Told me I would have the cheque in 5 business days..... Well lord and behold.. a week and a half passes.. No cheque? Called in, "sorry, there was misconfusion and the cheque only got mailed yesturday".. So had to return the rental.. And took 3 weeks and 4 days in total to get the cheque... Horrible..
I was without a car for a FULL month.. I requested my mays payment back for paying for a month with no car... In short. They basically told me to bad so sad, screw you. I told them when the renew policy comes up I would not be renewing.. Their response to that was. " That's your decision"...
Injury claim was presented which I accepted ( only took A little over 2 months for them to make an offer)... Its now been a week, and still no cheque.. emailed them and "oops sorry, could take another 5 buisness days".
I requested it to go direct deposit into my account. They said "that is not an option we have".. Well jeeze. They sure don't mind taking my money out of my account directly.. But wont put it in directly..?

I'm still waiting on a lady to get back to me about loss of wages, medication cost, therapy.. The lady handling my claim emailed me.. I emailed her back with a bunch of questions.. And its been over a month and numerous emails.. And no response..
AVOID Aviva at all cost. Come September I will be switching for sure. 6 years with this company with no issues. 1 care accident and this is the service they give.

In October 2014 (nearly 5 months ago) my 11 yr old daughter and I were in a rear end collision. Both receiving injuries! I have been waiting and struggling and fighting for my section B, loss of wages benefits. Granted my particular claim is a little more difficult because I am self employed. I have/had 16 clients. I was replaced by 4 in the first 2 weeks.... Because I work "under the table" proving my income has become VERY diffe and stressful. I managed to get just 6 of my original 16 clients to provide letters for the insurance adjuster. This was not enough. I then had 5 of those 6 provide audio recorded statement to a private investigator backing up their letters, as to what I so, and how much they pay me. Since the accident MOST of my clients have replaced me, some because of the lwngth of time i have been off, and some because i harrassed them trying to get them to contact my adjuster. So, here I am, still not back to work almost 5 months after the accident. Its likely I won't have any clients to return to
Facing eviction, credit going down the tubes, unable to pay ANY bills,visiting the food bank just to get by, with a child. My adjuster has been notified of this, they do not care. My benefits still have not been paid. We will lose EVERYTHING, because someone else used my rear bumper as his personal breaking device, and Aviva does not care about the clients who hired them. This is a service I PAY for.... Well, as you may assume, I am canceling my insurance policy.

I understand my situation is more "complicated", but what do they want from me. I tried EVERYTHING to get my client's to cooperate with the company. Provided letters, provided interviews from 1/3 of my client's. The clients don't care, it's not their problem, they don't have the time to take from their busy schedules to talk to an insurance company, for services that I am no longer providing for them.

They decided to cancel my policy because of some minor convictions that I had before I switched my insurance to this company. So they already knew about the tickets beforehand.

After my father passed away, I brought in all the relevant documents to cancel his policy. I thought that was the end, but they kept sending me insurance quotes for someone who was dead (and they knew he was because they sent the letters to care of his estate). Then, they started collections calls. Finally, they told me I had to sign the paperwork as the executor. Once I did, they sent me a final bill because they failed to cancel the insurance on time (even though I had cancelled it six months earlier when he died). They made a difficult experience even worse. On hold for long periods, transferred to answering machines, and hung up on. Please go somewhere else for insurance.

Insurance was applied to our motorhome on Jan 7, 2021. We sold the motorhome and cancelled the insurance on September 1. We received a letter stating the amount we would be refunded pending clearance of outstanding charges and this amount is short $102.00. This is now Oct 26, 2021, and we still have not received our money. How is this legal?