Aviva Auto Insurance Reviews

I was T-boned by another car a day before I was going for my vacation to visit India. I gave them all the required information and files the claim right away. But since I was not going to be in Canada for a month, I gave my father in law the authorization to act on my behalf. They told me the insurance adjuster will contact my father in law next day, but she called him after a week and said she needed my authorization by call to make my father in law deal with the insurance. I called them from India, the call waiting was about half an hour, just to go to her voice mail saying that she is on her vacation for two weeks, meanwhile no one was assigned for my case. I had to disconnect and call again to talk to another adjuster, I had to repeat everything about my case because they said they don't have anything on file, then she told me she has everything she needs and will contact my father in law if she needs anything else, it's been three weeks and there has been no communication from them.
I have never had such a delay in resolving a claim before with my previous insurance company. I changed it because I was saving couple hundred dollars a year and now I regret changing! Please stay away from them, it's not worth stressing about. I'm on my vacation and it's been stressful dealing with them.

Aviva is the stingiest car insurance company in Canada. Sure their premiums are generally reasonable which is why they are one of the largest insurance companies, however, as soon as you get into an accident and need treatment they will do anything to avoid paying.

I am a personal injury lawyer and any time I get an Aviva Accident Benefits file they try to designate it as minor injury and only pay out $3.5k for treatment. I have had files where my client had severe PTSD or tears in the shoulder or pre-existing injuries which make it impossible to resolve their accident-related injuries under the $3.5k limit (this should get you out of the Minor Injury Guideline and increase your entitlement to treatment to $65k), and they all get labelled as minor injury claimants.

Never go with Aviva.

If I could give them 0 stars, I would. The worst insurance company ever. The customer service is disorganized and unprofessional. The claims department is the slowest process and only creates more stress for their customers. I’d literally pay double or triple to insure myself anywhere else!!! Don’t waste your time or money here

She doesn't know how to communicate with you and at the end day. My case is still unsolved & she declared it so unfair. Thinking to reopen my case.

I’m going through claims now and let me tell you….what a nightmare! This company is very unreasonable. Their adjusters do not return phone calls or emails. Everything involves multiple phone calls and emails to get any answers. I’m at the point I’d rather pay more for car insurance with another company than have to deal with their terrible customer service. Talk to any accident lawyer…. dealing with Aviva is one of the worst companies to deal with in the industry. Can’t wait to move on.

I was with Aviva for 2 years and it was all smooth sailing till another driver hit my car and I had to file a claim. It turns out all the negative reviews I saw here when I was deciding whether to sign up are true. Good luck getting an insurance adjuster to contact you, it’s been 4 days and I have heard absolutely nothing from them, meanwhile the appointment they booked me at the body shop is in one day. They have stringent business hours, so if you don’t have time in your workday to call them and beg them to do their job, you’re out of luck like I am now. The useless insurance company will be switching my insurance away once my contract is up in a couple of months.

In 2008 I had a very serious car accident. The OPP threatened the driver with a manslaughter charge (if I died), and the Doctor thought I would never walk again. That serious. I couldn't wash, or dress, and barely feed myself. They gave me less than $200/month for someone to help me with these things. When going from lawyer to lawyer asking for help, all of them said Aviva was the most difficult company in regards to claims. At the settlement conference I was attacked mercilessly, I still have nightmares about it, 12 years later. They sent a private investigator to follow me around, several days. They were simply horrible, it is worth paying for another insurer.

I am having a worse experience with Aviva. They have very bad customer service. My car was stolen three days ago and I reported to cops and provided them with a police report and video of the stolen car but they are not offering me a rental car. They say: "Your case is being investigated we can't give you a rental car!" It is garbage insurance! Their staff are super rude and my adjuster is telling me: "We can’t give a rental car as we don’t have the authority at the moment as your case has some block." My adjuster is not picking my calls and not replying to my emails. I told them that it is Covid 19 and I paid insurance every month and now it is your time to assist me and provide me with a rental car at least! But they are very rude... They don’t even know how to deal with their customers. I have full coverage but they are giving me a very hard time... Most of my family members are using Aviva Insurance. I told them they are doing this to me and don’t give you coverage when you need them... Especially in this Covid -19, they should not do that! I have two years old daughter and my ongoing health is not good... I am already in severe stress because of my car loss but Aviva Insurance giving me more stress.

Just like the old saying, you get what you pay for. I chose Aviva 3 years ago because they had the best rate. (Actually, my broker did) I have since learned saving a few dollars is not always worth it. Aviva has terrible customer service. A while back my friend asked me if she could borrow my car for an hour to drop some stuff off at her mom's house for Easter. I said sure no problem. Unfortunately, she ended up getting in an accident (it wasn't her fault, another driver went through a red light). Called and reported it and started the claims process. Over the next few weeks, I kept getting calls from different people at Aviva asking the same questions over and over. I said I already gave you all the details and answered these questions can't you just refer to your notes instead of wasting my time? They said well the notes weren't made correctly and that was the reason for calling and asking again. 3 times apparently. Next thing I know my claim has been denied, for non-cooperation during the claims process. I couldn't believe it. It gets better. 3 weeks later I get a letter in the mail saying my insurance is cancelled for misrepresentation. I called to ask them to elaborate and they said we think you're friend was driving the car on a regular basis! Again, I was blown away. Completely ridiculous and couldn't be further from the truth. That friend had never used my car ever before that time, Aviva simply was pulling at strings finding any little loophole they could try to exploit to get out of having to pay the claim. The sad thing was the claim was only going to be around $2500 as the car was deemed a total loss and wasn't worth much due to its age. At 40 years old that was my first claim ever in my life! Perfectly clean driving record with no tickets, accidents or claims prior, my payments are always made every month without missing one ever and this is how I get treated, like a criminal. This is the most despicable company I've ever come across in my life. Stay far away, even if the other insurance quote is $10 more a month, it's worth it! It's not possible that you'll get any worse service from anyone else, it simply isn't possible.