Horrible company
by rext13 on Sep 14, 2023
1.5 out of 5 stars
Car Insurance Reviews
Aviva Auto Insurance Reviews
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(473 reviews)
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Accident Forgiveness (2)
Agent/rep attitude (23)
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Agent/rep knowledge (19)
Agent/rep language skills (1)
Billing/payments (127)
Broker experience (3)
Cancellation experience (86)
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Claim - adjuster (25)
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Claim - injuries (5)
Claim - not-at-fault (9)
Claim - rental car (31)
Claim - repair shop (38)
Claim - total loss (2)
Claim - towing (3)
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Claim payout amount (11)
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COVID Handling (5)
Discounts, deals, rewards (8)
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Late payment fee / NSF (2)
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Parking/pausing policy (1)
Phone wait times (11)
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Policy coverage (100)
Rates after claim (1)
Rates at renewal (9)
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Rates for bad drivers (2)
Rates for good drivers (36)
Rates for second driver (2)
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My three-year-old car was classified as not economical to repair.
The claim adjuster guided me through the process professionally,
helpfully and I have received the payment three days after the reached settlement.
I am having a worse experience with Aviva. They have very bad customer service. My car was stolen three days ago and I reported to cops and provided them with a police report and video of the stolen car but they are not offering me a rental car. They say: "Your case is being investigated we can't give you a rental car!" It is garbage insurance! Their staff are super rude and my adjuster is telling me: "We can’t give a rental car as we don’t have the authority at the moment as your case has some block." My adjuster is not picking my calls and not replying to my emails. I told them that it is Covid 19 and I paid insurance every month and now it is your time to assist me and provide me with a rental car at least! But they are very rude... They don’t even know how to deal with their customers. I have full coverage but they are giving me a very hard time... Most of my family members are using Aviva Insurance. I told them they are doing this to me and don’t give you coverage when you need them... Especially in this Covid -19, they should not do that! I have two years old daughter and my ongoing health is not good... I am already in severe stress because of my car loss but Aviva Insurance giving me more stress.
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Terrible claim experience! An adjuster refused to visit a shop - thought we had a choice of where to get our vehicles repaired. Apparently NOT! Customer service lied to me about sending out emails to get COVID relief! Rates went up under COVID! The most expensive company as well, so we will shop around. Goodbye Aviva.
Nightmare company. Even reaching out to CEO did not help to settle the claim smoothly. Very unprofessional staff with lots of errors in paperwork. Stay away or even boycott this low-grade Aviva insurance.
If I could give them 0 stars, I would. The worst insurance company ever. The customer service is disorganized and unprofessional. The claims department is the slowest process and only creates more stress for their customers. I’d literally pay double or triple to insure myself anywhere else!!! Don’t waste your time or money here