Aviva Auto Insurance Reviews

I regret to take policy form them. I hate them and recommend everyone to not go for Aviva ever. They have terrible and joker set of employees....who have no idea what is going on with their clients claim they themselves are dealing, they do not inform their clients of leaving company, joining company, making changes to policy and even if they heard you voicemail that you left 5-6 times and all different days of month, they do not consider it important to reply you, they tell you to take the vehicle to assess, just for estimate and then give you good news that you are approved and you can leave your vehicle to be repaired, after repair they will leave it to you and body shop an say this is between you and him and that you have to pay to body shop in order to take your vehicle back, Ombudsman is another useless person who is there to uselessly akeep on arguing with you just for the sake of arguments and whose statements keep on changing every 2 minutes and they do not write in Final letter what they talk ...they are all cheaters,,,including the brokers who you take the policy from as they do not give you any updates.

Never use a service from Aviva company if you have at least another choice. I have very bad experience and still not receive money for my car which disappear almost 9 months ago. They do everything to take longer and finally looks like will not pay for my lost.

Worst insurance company I ever had . Very slow it has been 3 months and my car still not repaired . It's like calling or emailing to people from a different planet asking and begging them to respond still no respond from this company

I had a claim with this company, very slow to respond agents never answer phones or return calls, and EXTREMELY UNPROFESSIONAL, the better business bureau should get involved with companies like this, and when it comes to payouts they want to pay as low as possible, they actually think it's better to get hurt or lose your life instead of the vehicle getting damaged so they don't have to payout. If I had read reviews before signing with this company I would have never signed with them and the agent that recommended them is never going to suggest them again to any other client.

I got rear ended and they claimed that it was my fault because my turn signal was on. I was completely in my lane and got hit by someone who was behind me in my lane. Yet, they denied service saying they can't hold the other party responsible. My car is destroyed and my neck is in a very stressed condition. Yet they didn't even care to investigate. They just left a voice mail. Horrible, horrible horrible insurance company. Stay as far away as you possibly could!

In October 2014 (nearly 5 months ago) my 11 yr old daughter and I were in a rear end collision. Both receiving injuries! I have been waiting and struggling and fighting for my section B, loss of wages benefits. Granted my particular claim is a little more difficult because I am self employed. I have/had 16 clients. I was replaced by 4 in the first 2 weeks.... Because I work "under the table" proving my income has become VERY diffe and stressful. I managed to get just 6 of my original 16 clients to provide letters for the insurance adjuster. This was not enough. I then had 5 of those 6 provide audio recorded statement to a private investigator backing up their letters, as to what I so, and how much they pay me. Since the accident MOST of my clients have replaced me, some because of the lwngth of time i have been off, and some because i harrassed them trying to get them to contact my adjuster. So, here I am, still not back to work almost 5 months after the accident. Its likely I won't have any clients to return to
Facing eviction, credit going down the tubes, unable to pay ANY bills,visiting the food bank just to get by, with a child. My adjuster has been notified of this, they do not care. My benefits still have not been paid. We will lose EVERYTHING, because someone else used my rear bumper as his personal breaking device, and Aviva does not care about the clients who hired them. This is a service I PAY for.... Well, as you may assume, I am canceling my insurance policy.

I understand my situation is more "complicated", but what do they want from me. I tried EVERYTHING to get my client's to cooperate with the company. Provided letters, provided interviews from 1/3 of my client's. The clients don't care, it's not their problem, they don't have the time to take from their busy schedules to talk to an insurance company, for services that I am no longer providing for them.

We have a $13000 claim for windstorm damage, and have been dealing with claims and ombudsman office at Aviva Elite for 10 months. Every expert who has inspected the RV - except Aviva's appraiser - agrees the damage is from outside impact and should be a covered claim. Aviva's appraiser blames the manufacturer for a defect of some kind!
Finally 2 months ago they agreed to partial coverage. We will need to go to mediation on the balance.

So, we got 2 estimates for repairing the partial coverage they agreed too - guess what, here we are 2 months later pushing for approval on the estimates so we can get the work done.

Terrible customer service! They have tried everything imaginable to delay and deny the claim.

We would rate them less than 1 star if we could.

Stay away from Aviva coverage on your RV's

I contacted Aviva for auto insurance in the summer for my little convertible sports car, I was quoted and paid $254/month which I agreed to. The following month after wards I wanted to know how much it would be to change to a different vehicle, 2007 Lexus. I was quoted $460/month, I have emails proving all of this. The next following two months payments were still $254/month which I found odd. The month after in Oct. I was charged $949.44 which was absurd it was more than double what I had been paying! I immediately cancelled the policy and now am being charged again $949.44 in Nov. And now they also tell me $582.72 will be taken out Nov.26.
Watch out for Aviva they will quote you for one price and totally screwed you over without any warning charge you another amount, be warned!

5 moths after accident and still not resolved. Can't reach him at all. Agent was saying I'm not in the system. Don't use this insurance!

my truck was stolen while I was travelling i had reported a claim to aviva , in this case i knew the individual who had taken and crashed my truck, my truck was written off. after battling for a month with aviva over trying to settle this claim, they stated that i had to press charges against this person in order to settle the claim (last i checked its the RCMP's job to lay charges towards anyone not mine, i can only give a statement) i argued this point to the insurance for a long time, further more although offered at first they stated i was not entitled to a rental car although i had been told in the past i had 900 dollars credit towards a rental "the case is under investigation without prejudice and im not entitled to one i can get one and ask for reimbursement later" i was told, finally the Sargent of the police station had to phone the agent to tell him that a warrant had been issued and they are searching for the individual involved so the agent authorized a rental for a week and offered me a claim now starts the low balling they offered me 2000 less then what i had found the fair market value to be on my truck i told them this they asked me to submitt 3 similiar trucks kms make model year so i found two that are similar other then that it is hard to find a truck of this calibre ( it was well maintained with low kms for its year) i found two they were not from alberta so she dismissed them i also showed her the appraised value on kelly blue book they couldnt open the link. i am still battling over this its month two.

this story it stands to show that as a customer with aviva your words carry no weight and they drag on this process to try and make you except there low offer i have had 3 different agents they all have taken leaves of absence and have literally only received one email a day from 2 of the agents although i have sent several different emails and questions regarding the proccess that they have said i have to follow and they do not answer there phone so dont bother calling you can only request that they call you back via email which will take a day to reply and set up a call time, as well they have made me jump threw many hoops with the RCMP who has also told me its to seperate things your truck being stolen and someone being charged with theift.

they do not have your best interest in mind and they are trying to save money they are not on your side.