Aviva Auto Insurance Reviews

I was in a car accident, I was hit by a driver with no insurance at a stop sign. He totaled my car. They had me a rental the very next morning ( that was the ONLY good part) I had a mazda 6 with nothing wrong with it ( other than the back wheel frame was starting to rust) I had 700$ brand new tires on it not even 2 months old.. They took 2 weeks to tell me they would offer my 1900$ for the car in total ( complete rip off, I had 5 appraisers tell me I could have sold that car for an easy 6000$) They informed me that they would cover the rental for 3 days after the offer. I told them that I didn't feel the offer was fair, and they said the rental would need to be returned regardless if I accepted or not because they gave me the offer.. So with work, 3 year old, 2 adults,1 person income..I was forced into taking the money... Told me I would have the cheque in 5 business days..... Well lord and behold.. a week and a half passes.. No cheque? Called in, "sorry, there was misconfusion and the cheque only got mailed yesturday".. So had to return the rental.. And took 3 weeks and 4 days in total to get the cheque... Horrible..
I was without a car for a FULL month.. I requested my mays payment back for paying for a month with no car... In short. They basically told me to bad so sad, screw you. I told them when the renew policy comes up I would not be renewing.. Their response to that was. " That's your decision"...
Injury claim was presented which I accepted ( only took A little over 2 months for them to make an offer)... Its now been a week, and still no cheque.. emailed them and "oops sorry, could take another 5 buisness days".
I requested it to go direct deposit into my account. They said "that is not an option we have".. Well jeeze. They sure don't mind taking my money out of my account directly.. But wont put it in directly..?

I'm still waiting on a lady to get back to me about loss of wages, medication cost, therapy.. The lady handling my claim emailed me.. I emailed her back with a bunch of questions.. And its been over a month and numerous emails.. And no response..
AVOID Aviva at all cost. Come September I will be switching for sure. 6 years with this company with no issues. 1 care accident and this is the service they give.

We had our vehicle written off after a 'not at fault' accident. Aviva was very quick get us to return the rental vehicle that was promised to us with no limit on time.
They told us the amount they were covering to pay for our vehicle and that it was in the mail, so therefore return the rental. 8 days later no cheque (no rental anymore) and when we contacted them they said we did not say it was mailed yet and we just mailed it yesterday. BIG FAT LIE.
During these eight days I scrambled to find a new vehicle and eventually did but when it came time to buy it....no cheque still. The rude woman from Aviva came up with more mumbo jumbo as to why the cheque was not there and also implied that I was being somewhat of a pest. Bye bye Aviva...never again.

The company set up a claim against me without discovering the truth. It is completely unprofessional. Never go with this insurance company. Would not recommend to any one at all. Good luck with anyone choose this insurance company.

I have recently stopped using Aviva due to the horrible customer service I have experienced using them; I had been with Aviva for about 5 years since I started driving. I didn't know until recently but they had been charging me Almost $100.00 more each month than any other insurance company I got a quote from.

In the last 2 years they have made numerous errors with my auto policy that resulted in me over paying on multiple occasions.

When I joined my home policy with my auto I was supposed to get a discount and received verbal and written confirmation that it was set up, only to find out that they didn't do it months later.

Although they eventually paid back the difference it took months to wait for them to give it back and I had to call them and leave numerous messages with no answer or reply.

It would appear that none of their brokers are competent in being able to manage their clients information and communicate with their coworkers about updates to their policies. I have had different brokers contact me stating that my information is out of date or incorrect when I had provided it correctly and have records of the conversations via email. This has happened many times. Their organization and care in dealing with clients is a joke from what I have experienced.

When preparing to leave Aviva my broker began to bad talk other insurance providers and warned that they will just rip me off and that their services suck. she essentially was trying to scare me into staying.

Based on my experience with this insurance provider and their team of brokers I highly recommend to NEVER insure anything with AVIVA. It is not worth the frustration, you will overpay for bad service and you will NOT be taken care of by careful and competent professionals.

I regret to take policy form them. I hate them and recommend everyone to not go for Aviva ever. They have terrible and joker set of employees....who have no idea what is going on with their clients claim they themselves are dealing, they do not inform their clients of leaving company, joining company, making changes to policy and even if they heard you voicemail that you left 5-6 times and all different days of month, they do not consider it important to reply you, they tell you to take the vehicle to assess, just for estimate and then give you good news that you are approved and you can leave your vehicle to be repaired, after repair they will leave it to you and body shop an say this is between you and him and that you have to pay to body shop in order to take your vehicle back, Ombudsman is another useless person who is there to uselessly akeep on arguing with you just for the sake of arguments and whose statements keep on changing every 2 minutes and they do not write in Final letter what they talk ...they are all cheaters,,,including the brokers who you take the policy from as they do not give you any updates.

Never use a service from Aviva company if you have at least another choice. I have very bad experience and still not receive money for my car which disappear almost 9 months ago. They do everything to take longer and finally looks like will not pay for my lost.

Worst insurance company I ever had . Very slow it has been 3 months and my car still not repaired . It's like calling or emailing to people from a different planet asking and begging them to respond still no respond from this company

I had a claim with this company, very slow to respond agents never answer phones or return calls, and EXTREMELY UNPROFESSIONAL, the better business bureau should get involved with companies like this, and when it comes to payouts they want to pay as low as possible, they actually think it's better to get hurt or lose your life instead of the vehicle getting damaged so they don't have to payout. If I had read reviews before signing with this company I would have never signed with them and the agent that recommended them is never going to suggest them again to any other client.

I got rear ended and they claimed that it was my fault because my turn signal was on. I was completely in my lane and got hit by someone who was behind me in my lane. Yet, they denied service saying they can't hold the other party responsible. My car is destroyed and my neck is in a very stressed condition. Yet they didn't even care to investigate. They just left a voice mail. Horrible, horrible horrible insurance company. Stay as far away as you possibly could!

In October 2014 (nearly 5 months ago) my 11 yr old daughter and I were in a rear end collision. Both receiving injuries! I have been waiting and struggling and fighting for my section B, loss of wages benefits. Granted my particular claim is a little more difficult because I am self employed. I have/had 16 clients. I was replaced by 4 in the first 2 weeks.... Because I work "under the table" proving my income has become VERY diffe and stressful. I managed to get just 6 of my original 16 clients to provide letters for the insurance adjuster. This was not enough. I then had 5 of those 6 provide audio recorded statement to a private investigator backing up their letters, as to what I so, and how much they pay me. Since the accident MOST of my clients have replaced me, some because of the lwngth of time i have been off, and some because i harrassed them trying to get them to contact my adjuster. So, here I am, still not back to work almost 5 months after the accident. Its likely I won't have any clients to return to
Facing eviction, credit going down the tubes, unable to pay ANY bills,visiting the food bank just to get by, with a child. My adjuster has been notified of this, they do not care. My benefits still have not been paid. We will lose EVERYTHING, because someone else used my rear bumper as his personal breaking device, and Aviva does not care about the clients who hired them. This is a service I PAY for.... Well, as you may assume, I am canceling my insurance policy.

I understand my situation is more "complicated", but what do they want from me. I tried EVERYTHING to get my client's to cooperate with the company. Provided letters, provided interviews from 1/3 of my client's. The clients don't care, it's not their problem, they don't have the time to take from their busy schedules to talk to an insurance company, for services that I am no longer providing for them.