Aviva Auto Insurance Reviews

My motor home was hit in April 2020. It is July 2020 and Aviva still cannot get it together with the other insurance provider. I provided a letter from the other insurance company saying it was their customer's 100 percent fault. Now Aviva wants me to see a notary at my cost to get documents signed. They have been awful to deal with. I am cancelling my insurance after 7 years and I have contacted a lawyer to all with Aviva. It’s taken up to much of my time for an accident that was not my fault!

My Vehicle was hit 3 times in 4 years. The first time the driver stayed and all information were exchanged, he admitted FULL fault to me and the police. The second time the driver took off, the third time AVIVA refused to cover it (surprise) I had to pay for it. I was not in my vehicle any of the times it was hit by another driver making it NO FAULT of mine. Then a rock hit my windscreen and I had to have it replaced. This year in 2020 AVIVA sent me a letter cancelling my insurance due to "4 events in 4 years" now remember event one the driver stayed, event two the driver ran, event three AVIVA refused to pay, and event four was a rock. I have never had a ticket and have been driving for 20 years, also have NEVER had an AT FAULT accident. Also during event number two the hit and run where the driver fled, the garage that AVIVA insisted that I go to cause an additional 1400.00 in damages to my vehicle. I called their Ombudsperson who naturally sided with AVIVA and I had to pay to repair the 1400.00 in damages out of my own pocket. We had (I say "had" as I am in the process of cancelling) my vehicle, my wife's vehicle and my house insurance with AVIVA - Count yourself very lucky AVIVA that lawyers are so expensive and that you are simply not worth the headache because if I had the time and the energy I would sue them. You treat your customers like garbage. But boy do you guys like to make sure to collect your premiums. Sure like to break your contracts though. Dishonest, lying company.

Every month they deduct payment from account very fast no questions ask! But whenever you have claim it took ages! This is my last year for you guys...

I have been with Aviva for 5+ years and I have had no tickets with only 1 not at fault accident 3 years ago. Our family was going through a really rough time last year and three of my payments bounced, but I always called back the next day to pay. Because this happened 3 times throughout the year (always paid the next day) they cancelled my policy through the mail. When asked if I could just pay the remaining all upfront they said no, you need to find another company. I’m left with now paying double for my insurance at another company. The way I was talked to and treated I felt very inhuman, not cared for or understood. They treat you like a number, not a human who may be going through a difficult time. Very disappointing.

Multiple claims with this company, they basically don't give anything. A simple example: I had to fight with them only to get them to send a towing to pick up the car that wasn't safe to drive. Then again for many other things. Avoid at all costs, what good is an unreliable insurance company when you need it? The only thing they're good at is taking money out of your account.

Run as far as you can from this company. Do not waste your money... this company should get zero stars. Phoned them needing a tow. Claims representative told me my basic plan would cover the first 300 km of the tow. Anything over that and I would be responsible for it. No problem. But, without any contact at all, this rip off crew says “nope, you get the bill”. Unbelievable. The customer service representative is obviously trained to say you are covered for anything, then they just say nope after and do not honour their contract.

I didn’t listen to the reviews and that was a huge mistake. Should be zero stars. Think you’ll save money with AVIVA? You won’t. Customer service representative tells you one thing and approves you for a tow, then a year later AVIVA sends a bill saying they won’t cover it. But not to you. Nope, you’ll get your first inkling when you get a letter from a collection agency. Total rip-off company. Do not insure with them! Protect yourself from being abused. Better to have no insurance then AVIVA.

Aviva uses delay and escapes tactics to get out of paying you. They request a phenomenal amount of doctor's notes and Medical documentation. If you try to go it on your own then forget about it, they will make you feel crazy and dismiss you. You NEED a lawyer to back you up if you want them to treat you half fairly. Even then the lawyer's aid will have a hard time getting them to pick up the phone and even the lawyer will have troubles. They will wait the full 30 days to pay you OR present you with a request for FURTHER documentation and make you wait for another 30 days and THEN once you sent it in they will legally have another 30 days to acknowledge that they received the paperwork. Get a good lawyer if you want your entitled benefit money, whether you are a customer or a victim of one of their customers and you have no insurance.

If you had a car accident in the past, BEWARE! Aviva Insurance goes back NINE YEARS, do you believe that. Most other insurance companies go back 6 years than its no longer on your file, BUT NOT AVIVA, they go back 9 years before you no longer have that accident report against you...

Been a customer for over 3 years, spent almost $5000 with them to insure my truck. No accidents, no claims, always paid monthly on time, 9-star driver rating. Receive letter (which is registered for some reason) without thanking me for being a customer saying your renewal will expire, you will have to fill out a form otherwise we will not renew you, and you will have to pay an annual lump sum. The quote was an extra $600/year. No thank you - will not use again and would urge others not to either.