Car Insurance Reviews

Aviva Auto Insurance Reviews

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(461 reviews)
Aviva
1.3 out of 5 stars:
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Scammers

by JJM on Aug 3, 2023
1 out of 5 stars

If you have a choice, do not deal with Aviva. If you already have insurance with them, check your policy carefully. They decline coverage for older vehicles by changing the name of a clause. You think you have full coverage and find out you don’t when you submit a claim. Do not trust Aviva.

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Reviews are accurate

by Jonathan on Jul 12, 2023
1.3 out of 5 stars

I am an optimist, when I saw the bad reviews that did not deter me from using Aviva as I often think that it won’t happen to me. I have now had two claims with Aviva, the first one was minor and not a bad experience. The second was terrible, in both cases we were the victims. My main issue with Aviva is two fold: 1. The communication is terrible through the claims experience
2. There is no customer service, and there is no attempt to offer even mediocre service. A small gesture can go a long way, Aviva doesn’t appear to know that.

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Adjustors do not care.

by Jammerjammer on Jul 1, 2023
1 out of 5 stars

She doesn't know how to communicate with you and at the end day. My case is still unsolved & she declared it so unfair. Thinking to reopen my case.

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PLEASE STAY AWAY FROM AVIVA I CAN'T BELIEVE WHAT THEY DID TO ME!

by suraj on Dec 12, 2022
1 out of 5 stars

I was with Aviva for 3 years. Always paid on time and what they have done is terrible. I was hit by someone and they drive off the scene twice this happened to me and now a year later I try to get insurance for my car and they told me that I had 3 at-fault accidents they were not my fault it was hit and run! But they still put it as an at-fault accident on my record I can't even get insurance anymore! These people have absolutely violated my loyalty to them for 3 years please do not even come close to doing any business with Aviva. They're going to destroy your record forever I'm so upset and crying as I am typing this and hopefully someone will read this and stay far far away from Aviva!

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Worst experience

by AngryAvivaCustomer on Oct 17, 2022
1 out of 5 stars

Aviva car insurance is the absolute worst. I have had such a terrible experience with them. Their customer service is the worst I've ever experienced. No one is ever available to answer your questions, you get put on hold and moved from person to person. From their brokers to those handling claims, it's an all-around discouraging experience.

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Zero stars would look good

by Angry Bird on Sep 8, 2022
1 out of 5 stars

I wish there were a zero star to give. It's the worse Auto insurance and has poor customer service. They are quick to take money every month, about $700, and they only cover $3500 for treatment. Do not buy AVIVA auto insurance. The price does not match coverage and service.

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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

Beware! Big scam!

by dor on Sep 1, 2022
1 out of 5 stars

My son had an accident in Detroit on his way to cross back to Windsor.
Aviva assigned the claim to a third-party company (Sedgwick).
The adjuster did nothing but stalled the process every chance he got.
The first Michigan repair estimate was saying total loss with cist of repairs approximately 17k USD.
The estimate was converted in Canada for 17k CAN (and repairable)!
After arguing with the adjusting company finally the car was brought to Canada and following the reinspection of an Aviva, the appraiser has deemed a total loss ( a month and a half after the accident).
The settlement offer was fair and my son accepted but when he called the insurance company ( RBC insurance/Aviva )
He was offered a quote of 445 per month up from 249 before the accident.
This is despite the fact my son was not at fault and moreover he had accident forgiveness in his policy.
Therefore he shopped around and switched insurance companies
we (my wife and I) will do the same next year at renewal and will move auto and home somewhere else from Aviva.
They are awful to deal with them! Long wait times on the phone mean the attitude of unprofessional agents etc...

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PC had previous good customer service, now connecting with AVIA is near impossible!

by HomeOwner101 on Aug 30, 2022
2 out of 5 stars

I'm a full-time caregiver managing and attempting to provide my dying mother the most love and attention I can her! But, here I sit on HOLD for such a damned prolonged time waiting upon AVIVA representatives to pick up! AVIVA had taken into their hands over $3,200 on our home and auto, (we're the type of folk that in 40 years have NEVER had a single claim!) ... anyways, what neglectful customer service when they can't even hire enough employees to tend incoming calls, I can only imagine the massive headache if I were to have a claim! Next year, I'm going back to one of the smaller regional companies that immediately answer their calls, even if that means paying slightly more on insurance rates! Last year, signing up with PC insurance was an easy and smooth process with short wait times, now though with calls being taken by AVIVA, the service has tanked! AVIVA, your client's time means something to them, obviously not to you, I'll be taking my future business elsewhere! YES, I'm STILL on HOLD! Yeah, yeah, they say to call between such and such hours when it's less busy for them. Well, I'm BUSY at those times myself!!

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Stay away from Aviva like plague

by Mark on Aug 14, 2022
1 out of 5 stars

Once you give them your payment information, they charge you for anything that you want & there is nobody to answer you, no contact# phone or person who can be reached easily or provide you with a satisfactory answer.
Their offices, which have no valuables, money or... is more restricted than even military nuclear weapon facilities.
After a dispute with Aviva for baselessly charging me around $1,700, we decided to settle the dispute with a payment of $1,059.65 by Aviva to me.
I received the cheque from Aviva (which was sent wrong address) & deposited it in my account.
Shortly after I noticed a "Payment Stopped" by Aviva has withdrawn the funds from my account shortly after deposit.
Upon checking with the bank it was confirmed that Aviva has instructed to stop the payment.

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Accessability

by Aviva on Aug 1, 2022
1.7 out of 5 stars

Extremely difficult to communicate. Kept on hold for very long waits. Did not return calls. Unable to leave a message. Communication is extremely poor.
Even the associated garage validates their poor rating.
I will definitely not recommend Aviva to anyone.

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