Aviva Auto Insurance Reviews

So I have been with Aviva thru RBC for almost 4 years and it has been the worst experience ever. I rolled my truck over on icy roads but didn't hit anybody. I didn't file a claim, I wasn't insured for that. She made me remove my insurance and said to call back when I get another car. Got another car, call them and now 'cause she removed my insurance, I'm like a new customer, so I had to do the whole process again and will have to wait 3 or 4 weeks to get the paperwork process. Also, I did monthly payments before my accident and she told me the guidelines had changed and I will have to make a full payment of $1000. This is craziness!!! Ya right, I have been with no car for a month and they want me to wait another month and pay a full year, no way!! I'm with a different company now and glad to be done with them. I wish they shut down and usually it happen when I do. I do believe in karma and karma will be back on them. If I could, I would not get any star at all but I can't, I'm just saying.

I joined Aviva through RBC. It has been one of the most aggravating experiences of my life. The customer service is reprehensible. I am currently looking to move my insurance elsewhere.

We were with Aviva for 10 or so years. Had one accident, it was a write-off. And it took them almost 2 months to say it was a write-off. And we're still paying for it. I've made two payments since this happened. And now we find out they cancelled our insurance on use. This company is a JOKE. I will tell everyone I know not to choose Aviva unless they want to get screwed. And their customer service sucks. I'd like to meet the person who runs this joke show.

After being with the insurance for some 25 years, I had a fender bender and needed my rear bumper replaced. Because my car was "already 3 years old", they didn't approve the original Mazda part but only the aftermarket. I am already with a different company.

If you’ve ever considered Aviva for insurance, DON’T. These people really showed exactly why Ontarian insurance is the highest. We don’t only have scammers all over the roads, the biggest scammers are the ones we’re paying far more than we should be. I was in an accident this summer, and of course, the old man that hit me due to most likely impaired vision and his complete lack of common sense was the one to be found at fault. I couldn’t help but think, due to lack of evidence and witnesses, that the only way they came to this conclusion was because this man was also insured with Aviva and in comparison, they would profit more from my increased premiums then they would from his. Of course, I did not let this go lightly and attempted to communicate with my “adjuster”, who supposedly would be on vacation every other week. Rather than provide me with any proof of determination, she claimed there was no complaint procedure or an appeal process (which is a blatant lie) and that due to the damage on the vehicles, they determined I was at fault. Though that is not a legitimate reason to find someone 100% at fault, I was not given an alternate contact to explain this to. I was then screwed around for about 2 months appearing that my adjuster must have suddenly suffered from severe brain damage as she was easily confused and forgetful any time I asked her a simple question “Where do I need to go to get my car appraised?”. I was told during this two months that I had not yet made a claim. When I forwarded the email where I did make a claim, she then responded with, “you have been assigned an appraiser and they have been trying to contact you for weeks now”. I had not received a single missed call that I didn’t know the number of, so I knew this was typical Aviva garbage. I was also threatened that if I did not go to the appraiser that had been assigned, they would have to drop my claim. This threat came only 1 week after I finally was able to pull enough teeth to get the appraiser's number to contact them myself as my adjuster clearly was incompetent and incapable of effective communication. If the thought that there’s no possible way someone could be this stupid crosses your mind, my adjuster is the one! I’d also like to add that during the 2-3 month period I was able to get in to see 4 appraisers, 1 of which was on their site as a premium appraisal shop and was provided all 4 appraisals well above $2000, which would allow for me to use my deductible. Coincidentally, the appraiser assigned to me (forgot to mention I wasn’t given an option in the matter) just so happens to appraise the damage at $1500 deeming my deductible non-applicable. So now I’ve wasted all this time for a claim that won’t even be considered. This entire experience has felt like I’m fighting with a jealous teenage girl who’s vindictively sabotaging my financial security and ultimately my life all because I didn’t agree with a decision that would effectively make it so I can’t afford to drive for the next 5-7 years. I will be taking this further regardless of what I’ve been told and if nothing’s done, I’ll just take my disgustingly inflated premiums somewhere else.

The worst insurance you will ever find, sadly unprofessional with the worst customer service ever!

They take double payments whenever they want. They don't stick with the payment schedule. I recommend staying away, actually run.

I can't tell you how bad they are! Don't do it if you don't want to spend your day trying to get an answer or having to talk to rude non-apologetic customer service representatives! After 3 years, happy to move on with another insurance company!

Aviva, which we were insured with for over 15 years, decided to send out a mailer to update our car info. They knew all the car info, but we filled it out anyway. We send it back. Three weeks later, we receive it back again saying one signature is missing. We sign the one space and send it back. Of course, this occurs during the postal strike and Aviva did not receive the returned form until after their arbitrary date and then up and cancelled our policy overnight. On three cars; they didn't even let us know that they cancelled our policy. So we call them up, and they tell us it will be 4 weeks, minimum, to get a new policy. We can't just stop driving for a month, so we had to switch to another company, which insured us THAT DAY. They almost seemed to enjoy our situation. Avoid at all costs!

I've been a client for 10 years. When I called them earlier today to find out where my pink renewal slips were, I was rudely informed that my auto insurance was not going to be renewed but my home insurance would remain. Huh?!? Apparently, they sent me some questionnaire -- that I didn't ever receive. Since I didn't fill out a document that I wasn't aware of, I was being dropped as a customer, even though I'd never made a claim or a late payment. Thanks to RBC Aviva, I wasted almost six hours of my day moving my business to another insurance company. I was told by the CSR that I could re-apply to become a customer again at any time. I'll be following up by extinguishing all RBC products from my life as well. I don't have time to deal with this kind of nonsense.