Aviva Auto Insurance Reviews

After calling aviva's customer service line today I'm sad to say the experience was terrible. My father is a senior and was spoken to rudely and made to feel like he couldn't get the help he needed. Nadir, the receptionist who took the call belittled him and basically told him she couldn't help him instead of directing him to the proper places to change his address and gain house insurance for his new home. I then spoke to her and she was just as rude to me. I'll be making sure my parents change their insurer as soon as possible.

The value of my car is high but they are offering me by far less. I am very disappointed.

Has our atv stolen and when it was time to get our settlement the women in Toronto was rude and unhelpful and made my wife cry. They made it seem as if it was our fault. Once the cheque made it to Edmonton ( which was way below what the machine is worth) the women called me all the way downtown the. Wouldn't see me because she was in a meeting and wouldn't give me a time when it would be done. I warn you do not do any business with aviva or any of their brokers, they have a company culture of lies and bully like behaviour

Recently I had company property fall on my car, after I reported this to my insurance company, they farmed the claim out to an independent adjuster because they were too busy to handle my claim. Not upset about that, however it took over a month to get any communication from said adjuster about my claim. Even with pictures of what fell on my car the adjuster went forward with this claim as if a pole hit my car and I was told that I'm responsible for my deductible. Poor customer service poor handling of claim. Don't go with Aviva

Terrible customer service! Rear ended by their customer weeks ago and haven't been contacted once

Aviva has a claim against my policy that I did not authorize!!! A broker, who I do not deal with has filed a claim & Aviva has accepted, and it is not for myself. Aviva responds with a letter suggesting I make a claim or it will be closed. Why would anyone make a claim when any damage is below their deductible. Thanks Aviva
My problem is "How does a broker (not my broker) make a claim with your insurance company, when NO information was given to them - ever." Aviva policy is guilty - not hassle free.
Move on ASAP!!!!!!!

I had an accident on Jan 5 with my 2008 BMW M3... While I was traveling on a highway a flying piece of metal from a truck in front of me hit the front of my car and, as I panicked, I lost control of my rear wheel drive car and hit a concrete barrier on the highway... When I called the insurance to report the claim, the person on the phone has never told me that I had to report this accident to police... Two weeks later an estimator looked at the car and decided it's a write-off. Then, a week later, they called me and said that I haven’t got a police report and they decided it's a single car collision... I'm still fighting with this crooks and scammers... Also, they reduced the car value and up to today I haven't received my cheque. And they took away the rental... Without a car for the last 17 days… I wish, I could have read other reviews here before I called RBC Aviva to purchase insurance with them ... Don’t get insurance with RBC Aviva!!!!

I wish I could give negative stars. How anyone has ever had a good experience with these people is completely beyond me. I've been with this company since I was old enough to drive, and the second you're in an accident (that's not your fault) please expect the absolute worst outcome. The dishonesty of the adjusters is mind-blowing. I can't even possibly describe the emotional trauma I've suffered from these people. They'll threaten you if you don't sign things on their watch, but when you submit the mountains of paperwork, see specialists, pay fees for those specialists to fill out more mountains of paper, and you comply with their "independent medical assessment" to try to counter your specialists, expect to only get half the treatment you're entitled to, if at all. By this point, you're so frustrated and still not better because you've waiting six months to get medical treatment approved. Expect to wait weeks, maybe even months for them to figure out what they're going to do with your car. If it's a total loss, expect to not get enough money to put a down payment on a new car. Also expect to find a new car in less than 72 hours after they give you a dollar figure, because they're going to yank the rental car out from under your feet (that's if they even gave you one at all). They'll bombard you with insurance jargon, threaten you, and use any little detail they can to deny you coverage or treatment. It doesn't matter how many doctors you've seen, how much evidence you have for what's happening to you, they will do everything on their own watch and at the advice of underqualified family doctors with little to no experience. It is a total nightmare. Hopefully you don't develop a psychiatric condition from the stress and anxiety you're sure to have every single time you hear your adjuster's name. Your first call when you get into an accident should be to a lawyer before you even open a claim with these crooks. As soon as my two year ordeal with them is over, I'll be switching insurance companies.

If you don't mind having your vehicle stolen from you at the time of pay out please get insurance through Aviva! If you want to fair market value on your vehicle stay far far away from these professional criminals, they have the worst customer service, worst and rudist claim representatives. Not worth even having insurance if you have to go with aviva

Aviva is the absolute worst Insurance company to deal with . I will never ever reccomend this company to anyone. Have been overcharged , they have taken money from me without telling me, not give me MY money back . I cancelled at the end of November after them doing a ReWrite without me knowing , trying to charge me almost $2000 a month for insurance. They took my December Payment and have not refunded me, will not refund me, and state they have no record of them over charging me. I am currently out $900 and will probably never see It again. What a great way to treat long term customers . WAKE UP AVIVA. I switched my insurance company and now only pay $250 a month for the exact same coverage except with great customer service . No one should have to deal with a thieving insurance company .