Aviva Auto Insurance Reviews

I’m writing this review because I am extremely disappointed at how AVIVA treated my wife and I when we made a claim for our stolen vehicle which was found a week later by the police in a damaged condition. First of all, when we first called AVIVA to get the case put through (November 14, 2016) it took forever to get a hold of Gorman (The Manager). Gorman never returned our calls and refused to make our case a priority. It took a couple of weeks of constantly calling until finally they gave us the number for the Toronto head office. By law they are supposed to come see me within 24 hours of the reported incident –stolen & damaged vehicle (which they didn’t). Second of all, once the incident was filled, they never got us a rental car as they promised they would when we signed our insurance to them in the beginning. Not only did I have to find my own rental but yet I had to pay for the full cost myself! My case was investigated by Debbie T. who is located in the Toronto head office. We gave all our information to her so that she could conduct an investigation. My wife and I even agreed to go Under Oath and aid in securing information and evidence to assist in verifying the evidence. After all this Debbie T. still denied us and treated us like we were criminals! Consequently, Megan S. (AVIVA General Insurance Adjuster) claimed that they will not put our file through since there “seemed to be some discrepancies between our evidence and the productions”. No further information was explained in the letter of rejection! I have all my insurance with RBC, I tried to get them to help me with the case but they kept of brushing us off and made us deal straight with AVIVA. Andrew M. from RBC was the broker who was supposed to help us, yet he did not do anything! The lack of customer service in RBC - AVIVA is horrible. My family signed up for insurance so that we don’t have to worry about cases like these, but in the end insurance companies will do anything to try and not pay you out - the victim. Moreover, AVIVA still has my damaged car, they have not indicated what they are going to do with it. After speaking to a couple of lawyers they told us that insurance companies will drag their feet on an investigation, knowing there is time limit to sue (2 years). He said there is never absolutely no reason they don’t pay. They’ll just use every excuse in the book to not pay out a claim. Insurance companies have nothing to lose by denying the claim, unless you keep persistent and sue them! My wife and I work full-time and have three small children, we do not have time to be playing petty games with the insurance company. We will not let them treat us like criminals when the crime was done to us! This case will not be left alone, I am working with a lawyer right now to handle the case and sue AVIVA. We are also filling a complaint to the Canadian Better Business Bureau, and forwarding this to as many communication outlets so that other innocent families like us don’t fall for insurance companies like AVIVA Canada. There is a reason AVIVA has the worst ratings and reviews, do yourself a favor and stay away from them!

Terrible customer service! Rear ended by their customer weeks ago and haven't been contacted once

I call to add a second vehicle to my policy and instead of being happy with more of my money, they treated me with disrespect, complete lack of professionalism and manners, no good faith trust in the customer whatsoever, I am switching to another insurance company, they are not getting my money ever again, oh and my sister is switching policy too to another company too.

My wife had a very traumatic car accident in which another driver ran a red light. Our 5 day old vehicle was subsequently written off. The adjuster assigned to the claim was horrible and outright lied to us throughout the process. After harassing Aviva to move the claim along, we were offered $7,000 less than we paid for the vehicle - standard insurance 101 practice. As a result, I wrote a lengthy email and cc'd everyone I could at Aviva. Not surprisingly, I immediately received a call advising the first offer was the result of a 'mathematical error' (aka fishing expedition). Long story short, we finally received the full value of our 5 day old car, for a zero fault accident, after Aviva lied to us, stalled the claim and low balled the offer. I now truly understand why no one likes insurance companies.

Terrible customer service, I had to call them 3 times to make a change, then they screwed it up still! I am on hold right now waiting to change their error....again!

We had no fault accident and it has been a nightmare trying to deal with this guys. Left dozens of messages and no one ever call us back. Now we are stuck with one vehicle, juggling family of five. Definitely not going to renew with this company.

Had them for 10 years. The first claim on my ten yrs was a horrible experience. Switch over to SONNET Insurance, it's the Rolls Royce of Insurance companies

I've only been with this company for a month and a half my car payment is $137.97 and in this month and a half they have taken $426 dollars out of my bank account. Unauthorized payments. Then on the phone the representative said they may not be able to refund my money that they were unauthorized to take. I am livid. And if anyone needs insurance stay away from Sharp and Aviva Insurance!

Aviva has a claim against my policy that I did not authorize!!! A broker, who I do not deal with has filed a claim & Aviva has accepted, and it is not for myself. Aviva responds with a letter suggesting I make a claim or it will be closed. Why would anyone make a claim when any damage is below their deductible. Thanks Aviva
My problem is "How does a broker (not my broker) make a claim with your insurance company, when NO information was given to them - ever." Aviva policy is guilty - not hassle free.
Move on ASAP!!!!!!!

One of the top biggest scam company on the universe, worst customer service by hiring also crocks agents to investigations. No trust in customers whatsoever. Insurance companies are supposed to treat policy holders with utmost good faith but them they have utmost bad faith. Just briefly, I have a damaged boat that is covered under any type of collision and they spent over 6 months to tell me that I didn't have insurance coverage because i didn't provide an appraisal for my boat at the time when I insured it. My broker said to me that since your boat is not older than 20 years, so that they shouldn't have asked for one. I know that they are playing me those crooks. The comments on this website and other web pages appear to be real experience of innocent people like me and you. I won't stop watch this happening to my boat which is worth over $30,000 dollar and I'm going to sue this company. They deny coverage to almost anyone they want to and they hope that they get away with it. I encourage anyone who has a problem like me to hire a paralegal for less cost and FIGHT them. Don't leave them alone because this company should really close down and not to operate anymore because it doesn't serve the consumers fairly. I paid them insurance premiums for 5 months and at the end they just returned all the premium saying I didn't have coverage, seriously!!!!