Aviva Auto Insurance Reviews

Aviva is the stingiest car insurance company in Canada. Sure their premiums are generally reasonable which is why they are one of the largest insurance companies, however, as soon as you get into an accident and need treatment they will do anything to avoid paying.

I am a personal injury lawyer and any time I get an Aviva Accident Benefits file they try to designate it as minor injury and only pay out $3.5k for treatment. I have had files where my client had severe PTSD or tears in the shoulder or pre-existing injuries which make it impossible to resolve their accident-related injuries under the $3.5k limit (this should get you out of the Minor Injury Guideline and increase your entitlement to treatment to $65k), and they all get labelled as minor injury claimants.

Never go with Aviva.

If I could give them 0 stars, I would. The worst insurance company ever. The customer service is disorganized and unprofessional. The claims department is the slowest process and only creates more stress for their customers. I’d literally pay double or triple to insure myself anywhere else!!! Don’t waste your time or money here

Currently on hold to add a new vehicle to my policy. It’s been over 2 hours.
But they appreciate me waiting and I’m very important them.
I think if I was they would have picked up by now...

Thanks to Aviva, I've got no insurance. They claim I never updated my address when I moved, which is false. They then proceeded to send me notices of failed payment only through mail to my house. The problem is they didn't update my address like I had requested, so I never received any warnings. They say I never called at all. Don't trust this company. They make costly mistakes. I should not be unable to drive because my credit card didn't process. It was a valid and functioning method of payment and could have been easily resolved had I received a phone call or email. Aviva is the worst. Their auto renewal is a scam. Oh, by the way I have a perfect driving record and I've been driving for 10 years. Aviva just walked away from free money.

I have this car insurance for over a year, the payment amount went up by almost 100$ because of my ticket. There is no problem with that but the thing is every time I asked my broker something, she always texts me back late or sometimes never answered. She just calls when it comes to money, also during the pandemic I got laid off from work, I asked my broker if she can delay my payment because I don’t have work she refused that request because the company Aviva is a private company... Well, I’m gonna transfer to another car insurance... I don’t wanna waste my money with this company ever again.

RBC Insurance I would not go with them! Too much money! Add $142 a month on top of crazy!

The Accident Benefits team in Markham Ontario have been a nightmare to deal with. I have been fighting with them for 3.5 years and now have to take them to court. I have been forced to pay out thousands of dollars in rehab and I was the one who was rear ended. They hired their own doctor to review my claim who said my injuries were not serious and were not as a result of my accident. Do not wait until you need them to find out they are scam artists. Save your money and go elsewhere.

My policy was cancelled without warning because I had a partial non payment on the file that I didn't even KNOW happened... I had called in last month to update my direct deposit schedule and no one informed me then that there was an old $50 outstanding payment and that it wouldn't even go through because my account was set up to be cancelled. Today they informed me that the only way I can create a new policy is to pay the entire premium for the year upfront. TERRIBLE communication. I am furious.

Aviva is pure garbage! It’s just another SCAM! They did not do a fair assessment of 2 seniors who had a car accident. They offered $0 !!!!!!

I have both my auto and property insurance with Aviva and now with the pandemic, I started looking around for better rates. Doing my research I found better coverage for both policies and for much cheaper, saving approx. $1000 per year. Therefore calling to cancel mid-term my policies with Aviva I am told that Aviva's short-term calculator indicates a 22% charge when my understanding from other mortgage brokers that the industry standard is 8-10%max. I want people to beware of these outstanding charges and think twice before joining Aviva. Do your research as there is way better out there. The best part of it all is that we were told we are getting a firefighter discount as well but how can that be when we are overpaying If I could give 0 stars rating I would.