Aviva Auto Insurance Reviews

So, it appears Aviva does not care about its customers. They only fix what can be seen. They fixed 80% of the issues and left me to fend for myself, even after Ford said it "this can be the cause of the impact" (direct quote). Aviva also does not like phones - or at least calling back. It took my adjuster days to return my calls, and 1.5 weeks later I had to call to find out someone else now has the case. Since I got my car back in March 2019 (it took 1.5 months to fix) I barely drove it. Now I have to pay for the rest of the repairs myself. Beware.

Have a claim open now, about a stolen car... They treat you as a criminal, it’s already been 6 months and it is still under investigation... The adjuster, investigator, and claims department are very rude and awful. I really like my broker, but as for Aviva insurance, it’s crap and not worth the extra money for full coverage if your car's used... Would not recommend to anyone... I wouldn’t even give one star if there was an option

I just got a registered letter from Aviva stating I had to submit a "WRITTEN APPLICATION FOR REVIEW AND ACCEPTANCE". Without this form, my policy would not be renewed. Also, FULL PAYMENT must be made if accepted. I spoke to an agent 2 weeks prior to receiving this notice and there was no mention of this ridiculousness. He updated my existing insurance with my new details and I got my pink slip in the mail. Today, I called them again to find out why I was getting such a letter and the rep. indicated that I was picked randomly and this is a NEW LAW in ALBERTA - which I think he said to get me off the phone #fakenews. I will be filing a complaint and will start looking elsewhere for auto insurance. I have a clean driving recording & have been driving for 15 years. This does not add up - they are up to something.

Do yourself a big favour and avoid Aviva at all costs. Unacceptable customer service, insane wait times to speak to advisors. Some we have documented 78 minutes wait time to speak to an advisor. Insulting and actually disgusting how we were treated, even got hung up on a few times. Yes, they actually hung up and said: we are now closed, goodbye. Really the worst experience with an insurance provider ever. They just make up the rules as they go. You have been warned folks, the reviews are true. Simply do not even try!!!

Do yourself a big favour and avoid Aviva at all costs. Unacceptable customer service, insane wait times to speak to advisors. Some we have documented 78 minutes wait time to speak to an advisor. Insulting and actually disgusting how we were treated, even got hung up on a few times. Yes, they actually hung up and said: we are now closed, goodbye. THEN my wife's 2004 Chevy Tahoe was stolen and we were treated like criminals. They stated that the vehicle's ignition wasn't compromised the usual way that their appraiser is used to seeing. Not my problem. We were treated as suspects and were victimized worse by Aviva. They even had the nerve to ask for bank records, income tax files, even phone records couldn't believe it. We ended up settling for way below replacement value after 7 months of going back and forth. They make 1 offer and if you don't like it, too bad. We got $4100 to replace our Tahoe and had to spend $7500 to obtain a comparable vehicle. Really the worst experience with an insurance provider ever. They just make up the rules as they go. You have been warned folks, the reviews are true.

They kept me waiting 52 min but no response. I was very much disappointed. Will never use Aviva service.

Worst customer experience I have ever had. Voicemails and emails went unanswered for weeks at a time. As soon as I am up for renewal, I am willing to pay another company more so it doesn’t go into the pockets of Aviva!

Disgusted by this company. They must be purging good safe drivers. 5 pages of info they already have.

I was in an accident in December 2018. An accident that was NOT my fault. I was seriously injured and still have not returned to work and will be unable to return to my health care aide position for some time due to an arm injury leaving me unable to do any heavy lifting moving etc. Aviva has given me the biggest runaround to college disability and I still have not received any money to this day (February 14/19). Every time I contact them, I wait a week for a response where I get another excuse as to what I need to fix etc. I have asked questions to try to complete stuff once with no mistakes. I am then sent back for this or that or told they did not receive items even when I can clearly see the mail was delivered. Do not use this company because if you are ever in need of their support for an accident you did not cause, they will screw you and leave you to either work when you're unable or be completely screwed on your financial responsibilities.

Over 30 years with Aviva. NO claims, NO accidents, never a payment missed. On renewal, premium increased by $600.00 for no cause at all. Left for a better Co. Wish them well.