Aviva Auto Insurance Reviews

So, I had a collision back in March 2019. I didn't want a claim as it was minor scratches; my car still runs fine. After going to the collision reporting center, they made a claim automatically for me despite me telling them I wasn't going through insurance. That happened right in the collision reporting center, be careful! The next day I'm contacted by a claims adjuster. He was very friendly. I told him I didn't want a claim but he said that now that they know about the collision and the claim has been opened, he can't close it and that it will impact my policy anyway. So since I was already going to get screwed, I thought I might as well go through with the claim. Well, after some back and forth, the claims adjuster, as well as the "recommended" body shop, screwed up after I took my car in for an estimate. I gave them the claims number and called my insurance adjuster on it. I was very polite as well as the "recommended" body shop. I told him that he needs to look into the issue and get back to me. That was 36 months ago. I haven't heard from him since. I still check my e-mail for updates, I'm still driving around in a damaged car. OH! I've also paid more in additional premium over the past 3 years than the estimate from the body shop to fix my damn car, yet Aviva has paid out $0 on the claim. So, they've made their money back from me.... on a claim that they never paid out on. Cool stuff.

No one paid attention to their clients neither the broker nor my claim advisor. My claim is resolved after almost 6 months and my broker never replied to me. They really provide terrible services.

This company is the worst company I have ever experienced they really harassed me with my auto claim. First of all, they took a whole month to just take my claim on top of it they lied to me they said your car since it has high mileage it will be written off, but they took another month just to find out if they should write it off or repair it. My car was totally totaled from the front end also all the wiring harness and fuse box were burnout but instead of sanding it to salvage they repaid a salvage vehicle and made it active. At first, they told me the repairs will cost me $4000 I ended up paying $10500, this is one of the worst companies to deal with! Please, find a better company. Aviva is a liar and thief when comes to an auto insurance claim.

Currently on hold to add a new vehicle to my policy. It’s been over 2 hours.
But they appreciate me waiting and I’m very important them.
I think if I was they would have picked up by now...

I was told that debris falling from another vehicle and hitting a mine while driving puts me at fault. The adjuster was nowhere to be found for additional information. Aviva is very bad at returning calls and emails left me out pocket 1000$. Stay away stay far far away

It's impossible to reach them. Wait times are 3 hours or more. After that, they hang up the phone.

My car was damaged for almost two months now and even after I complained about their cheap approach and ridiculously slow processing time! Yet my car is still not fixed! They let me hunt high and dry. Shame. Run from this company! No stars from me but the form makes me allocate a star shame.

I switched to Aviva for insurance in February of 2020. I was happy with their low rates which were better than my previous provider. My opinion of them changed in the fall of 2020 when I was rear-ended by another vehicle and got a concussion as a result. My concussion didn't subside in the normal timeframe and developed into post-concussion syndrome which I'm still dealing with 1.5 years later. Aviva has been a constant roadblock in terms of getting the treatments I need to recover (which my plan is supposed to cover). First I was sent to a physiotherapy place of their recommendation where my treatments were all over the place. I'd be told I needed one thing but then I'd never heard about that again and I'd be seeing someone new. The treatments were not well coordinated with their staff, they were sporadic, and at the end of the day, not overly helpful. Then I was told to stop coming back when my insurance coverage ran out. I asked my adjuster if I could go back to therapy, but to a physiotherapist of my choosing. I was immediately rejected and had to hire legal assistance to get that to happen (and get myself moved to the major injury category). Now I'm FINALLY with a good physiotherapist and I'm finally making progress in my recovery and once again Aviva has stepped in and said I can't continue without doing further medical assessments. I'm already continually being assessed by my physiotherapist. They want me to travel long distances for further assessments knowing full well that I have an intolerance to the movement of being in a car for more than 30 minutes. They are terrible. They don't care about their customers, they don't care about providing you with the coverage you're paying them for, they just want to line their pockets and deny you as much as they possibly can. Every therapist and legal expert I've spoken to said "oh no.....you're with Aviva" because they have a reputation for being the worst in the business for this. You may save on your monthly premiums, but you'll pay dearly if you ever get into an accident and need therapy of any kind. They are heartless and soulless and I deeply regret ever giving them my business.

I haven't had a claim in over 10 years and never an accident. I had a rock hit my windshield but was not sure when it happened. They refused the claim saying it's been more than a year but I didn't know for sure when the stone hit the windshield. Before I noticed the crack it was too long to fix. They denied the claim. This company used to work with the broker to help you when you had a claim. Now if you call, they just try to use anything you tell them against you. They find obscure fine print to refuse your claim instead of helping you during a crisis. I've been with them for over 20 years and I'm going elsewhere. They are no longer the company that I signed up with. Now they are happy to take your money but a scheme to find ways, not to payout. You don't stand a chance if you don't deal with insurance companies often. If you have a claim, let someone experienced to talk to them (garage, lawyer..). They are out to rip you off. Now, even if I pay more somewhere else, I'll be ahead if I ever have a claim.

They decided to cancel my policy because of some minor convictions that I had before I switched my insurance to this company. So they already knew about the tickets beforehand.