Aviva Auto Insurance Reviews

I shared a car with my brother over TWO years ago. That car was a beater and eventually stopped working. I moved the insurance from that car, as I was the owner, to my new car. They told me my brother's name must be transferred with mine. At the time, it was a few hundred dollars over a year and they wouldn't budge on removing his name so I thought I had no choice but to agree. I DO NOT LET MY BROTHER DRIVE MY CAR. My mom refused to take him on as well. My brother is mentally ill and does not work. He has no money to provide to me for me paying his insurance. Now, my brother's premium has gone up magically to well over a $1000 a year even though he's only an OCCASIONAL driver on the policy and not a driver at all in real life. I did my research and found out that the Ontario Insurance Act provides for a way to exclude a driver under special circumstances which after speaking to various people, Aviva/RBC agreed to do. Not a month later, I got my "new" package and he has been added onto my policy. WITH NO EXPLANATION. Even better, my premium has gone up YET AGAIN!!! I'm in my early 20s and I am not made out of money. I called to find out what's happening. Apparently, my policy is under review with an underwriter AND the underwriters don't talk over the phone or e-mail. THEY DO NOT TALK TO THEIR CLIENTS. THEY JUST MESS AROUND WITH YOU. I got a letter in September saying my policy is going up, got a letter in October saying they have excluded my brother and it's coming down and NOW IT'S GOING BACK UP AGAIN. WHY? They can't come to the phone to explain. Regardless, stay away from them. I am looking for a new car insurance company.

I have never write the bad reviews in my life, but this is the worst customer service experience I ever had. I finally got the estimate after four weeks I reported the claim. They are dishonest, ignoring your phone call. I have to call them everyday to get update information. Honestly. Don't choose this insurance company. The money you pay is not worth it.

I have been fortunate that I never needed to claim with them. But reaching anyone takes forever. It took me THREE days to get a hold of someone in customer service. I was on hold for one hour one day, another hour another day and then finally decided to call them the second that they opened and finally got someone in about ten minutes. And since they close at 500 on the dot and no weekend hours, it makes it difficult for those of us who work hard for a living to deal with this during business hours. How about putting some people on a late shift, early shift, put more people on the phone? How about putting your customers' interests a bit more in the forefront? In fairness, the girl who answered the phone was polite and answered all my questions. I did not give her grief because, in the end, the unacceptable state of operations is not her fault. Several years ago, I had lost my job and my wife was battling cancer and for the first time in 34 years of driving and insurance, I had my insurance payment bounce. Yes, it was my fault. And I begged them for help. Begged them. And they screwed me over big time. I had no choice but to pay the increased premium as they were almost treating me like a new policy, and it would have been no better to move elsewhere and I did not have the time to spend on it. Well, that blemish has disappeared off of my insurance history and I am moving on to much much better and saving about $2,500 between my house, my car and my wife's car while maintaining almost the exact same coverage. I am taking away from them a pretty good pair of safe drivers who have not had a claim for either of them in more than ten years. I don't have anything good to say about them at all.

Aviva terminated my insurance giving me three-day notice... Really? With the reason that doesn't have grounds. Their customer service horrible, agents rude. Stay away!!!

Been with this company for over 5 years, clean driving record with no prior claims. Recently I was involved in a terrible accident that not only left me in severe pysical pain but also mental pain. According to witness (since i remember nothing) I was not at fault because the truck driver cut into my lane. I have been trying to reached claims ever since as I am in extreme agony but still nothing. I have left countless messages yet no results or even call back. I have been driving for 15 years & never had I miss work or been in such situation so I have no clue what steps need to be done. I am trying to be patient but my patience is running out. I have decided to used my own money for my therapy sessions, which includes mental & physical. What are my next steps? I am not asking for much but this insurance company seems to have no interest in my well being or getting anything settled. By the way my car was a total write off and still no settlement had been agreed.

I just wanted to change something on my policy. Have been waiting over 45 minutes to talk to someone. Hello, anybody there?

I needed the right passenger window and called my insurance company, but they couldn't take my claim because their system was down. He even said if someone went through the windshield of their car they wouldn't be able to process their claim because they can't verify insurance eligibility. I was disgusted none the less. I spoke to six different people over the two days I was in contact with them. I am still shaking from my experience with Shannon, the last person I spoke with. After this claim, I am definitely switching. Worst insurance company ever, based on rates and customer service.

I call to add a second vehicle to my policy and instead of being happy with more of my money, they treated me with disrespect, complete lack of professionalism and manners, no good faith trust in the customer whatsoever, I am switching to another insurance company, they are not getting my money ever again, oh and my sister is switching policy too to another company too.

Terrible customer service, I had to call them 3 times to make a change, then they screwed it up still! I am on hold right now waiting to change their error....again!

We had no fault accident and it has been a nightmare trying to deal with this guys. Left dozens of messages and no one ever call us back. Now we are stuck with one vehicle, juggling family of five. Definitely not going to renew with this company.