Aviva Auto Insurance Reviews

Had them for 10 years. The first claim on my ten yrs was a horrible experience. Switch over to SONNET Insurance, it's the Rolls Royce of Insurance companies

I've only been with this company for a month and a half my car payment is $137.97 and in this month and a half they have taken $426 dollars out of my bank account. Unauthorized payments. Then on the phone the representative said they may not be able to refund my money that they were unauthorized to take. I am livid. And if anyone needs insurance stay away from Sharp and Aviva Insurance!

One of the top biggest scam company on the universe, worst customer service by hiring also crocks agents to investigations. No trust in customers whatsoever. Insurance companies are supposed to treat policy holders with utmost good faith but them they have utmost bad faith. Just briefly, I have a damaged boat that is covered under any type of collision and they spent over 6 months to tell me that I didn't have insurance coverage because i didn't provide an appraisal for my boat at the time when I insured it. My broker said to me that since your boat is not older than 20 years, so that they shouldn't have asked for one. I know that they are playing me those crooks. The comments on this website and other web pages appear to be real experience of innocent people like me and you. I won't stop watch this happening to my boat which is worth over $30,000 dollar and I'm going to sue this company. They deny coverage to almost anyone they want to and they hope that they get away with it. I encourage anyone who has a problem like me to hire a paralegal for less cost and FIGHT them. Don't leave them alone because this company should really close down and not to operate anymore because it doesn't serve the consumers fairly. I paid them insurance premiums for 5 months and at the end they just returned all the premium saying I didn't have coverage, seriously!!!!

They're lucky I couldn't give a 0 star rating or I would. I have been dealing with them for three years and my depression and anxiety has never been higher. The insurance adjuster I am dealing with is draining the life from me. Thank goodness my husband switched, so if we ever get in another accident I will never have to deal with this again. I wouldn't even recommend Aviva to my worst enemy.

I had purchased auto insurance with NEW CAR REPLACEMENT. My neighbour's tree fell on my car, 1st appraiser came out and the estimate needed roof reconstructed, plus my windshield and frame separated from the roof. The car is literally not safe on the road. Here is the thing, I had left message after message, finally, I reached another person, they claim that they had called me back and left messages, I had asked them when? She changes the conversation then finally she just gave me the date, and I asked what number did they call me? She couldn't provide to me then she had said they will send another appraiser out to give 2nd opinion. I called to collision centre, there was NO 2nd appraiser, I had many professional body shops came out and no one thinks the car would be safe on the road. They are a bunch of dishonest people. For over 39 years of driving, never caused any accident, this sucks

My wife and I have had insurance with Aviva for only 6 weeks so far, and they are trying to tell us that we need to pay them 1500$ for 4 months ahead of time. I agreed on a certain price and they emailed me a bill saying 1 double payment and after that, it would be the regular agreed price. Had the agreed amount in my bank account waiting for them to withdraw at any time. I took my wife out for our anniversary, had a 100$ dinner bill. I tried to debt it thinking I had money in my account. But they seemed to have taken twice as much as my regular premium again. Without my knowledge of that, I had to call my mother to borrow money to pay for my dinner. All because they wanted to take out 4 months worth of premium in 1 month. Then I agreed to a 12-month term payment of a certain amount, not to mention they quoted me on and sent papers on my billing schedule in the mail and online. They told me that one of the brokerage employees didn't ask the manager if she could do that, but then I did an online quote and then called and gave another employee all my information. I have a clean driving record. Nothing at all, not even a ticket. The man on the phone told me that it was one payment a month not 2 double payments for 2 months in a row. And as of right now they sent me a different email with different prices. They don't know what they're doing when it comes to honouring 1 price. They're a headache and give too many runarounds. I'm not buying you a steak dinner, I'm trying to insure my vehicles!

We can write on and on, but insurance company gives a damn to it...mafia supported by political lobby. The only solution if public has a representative on when insurance act is made in effect. Public representation on insurance policy making is the only solution.We can restrict the following anomalies like: a) No at-fault forgiveness for a new driver for six years. b) Insurance record affected for six years irrespective of nature of the accidents...even as minor as a dent to the car...The insurance premium will skyrocket if you try to move out of your current insurance provider even if you are covered for first fault forgiveness. c) No control on the premium increase.15% to 200% increase as sighted in this comments blog. d) Start your own petition online and let people favour it Ontario-wide/ Canada-wide.

The worse auto insurance ever, trust me. Please, guys, do your research before signing up.I would rather pay more and be treated with dignity and respect. Rude customer service reps and the underwriters are bullies and break all the rules hoping you would not challenge them.