Aviva Auto Insurance Reviews

We had our vehicle written off after a 'not at fault' accident. Aviva was very quick get us to return the rental vehicle that was promised to us with no limit on time.
They told us the amount they were covering to pay for our vehicle and that it was in the mail, so therefore return the rental. 8 days later no cheque (no rental anymore) and when we contacted them they said we did not say it was mailed yet and we just mailed it yesterday. BIG FAT LIE.
During these eight days I scrambled to find a new vehicle and eventually did but when it came time to buy it....no cheque still. The rude woman from Aviva came up with more mumbo jumbo as to why the cheque was not there and also implied that I was being somewhat of a pest. Bye bye Aviva...never again.

The company set up a claim against me without discovering the truth. It is completely unprofessional. Never go with this insurance company. Would not recommend to any one at all. Good luck with anyone choose this insurance company.

I have recently stopped using Aviva due to the horrible customer service I have experienced using them; I had been with Aviva for about 5 years since I started driving. I didn't know until recently but they had been charging me Almost $100.00 more each month than any other insurance company I got a quote from.

In the last 2 years they have made numerous errors with my auto policy that resulted in me over paying on multiple occasions.

When I joined my home policy with my auto I was supposed to get a discount and received verbal and written confirmation that it was set up, only to find out that they didn't do it months later.

Although they eventually paid back the difference it took months to wait for them to give it back and I had to call them and leave numerous messages with no answer or reply.

It would appear that none of their brokers are competent in being able to manage their clients information and communicate with their coworkers about updates to their policies. I have had different brokers contact me stating that my information is out of date or incorrect when I had provided it correctly and have records of the conversations via email. This has happened many times. Their organization and care in dealing with clients is a joke from what I have experienced.

When preparing to leave Aviva my broker began to bad talk other insurance providers and warned that they will just rip me off and that their services suck. she essentially was trying to scare me into staying.

Based on my experience with this insurance provider and their team of brokers I highly recommend to NEVER insure anything with AVIVA. It is not worth the frustration, you will overpay for bad service and you will NOT be taken care of by careful and competent professionals.

I had claim for almost 4 months adjuster not responding or emailing what a nightmare .

I regret to take policy form them. I hate them and recommend everyone to not go for Aviva ever. They have terrible and joker set of employees....who have no idea what is going on with their clients claim they themselves are dealing, they do not inform their clients of leaving company, joining company, making changes to policy and even if they heard you voicemail that you left 5-6 times and all different days of month, they do not consider it important to reply you, they tell you to take the vehicle to assess, just for estimate and then give you good news that you are approved and you can leave your vehicle to be repaired, after repair they will leave it to you and body shop an say this is between you and him and that you have to pay to body shop in order to take your vehicle back, Ombudsman is another useless person who is there to uselessly akeep on arguing with you just for the sake of arguments and whose statements keep on changing every 2 minutes and they do not write in Final letter what they talk ...they are all cheaters,,,including the brokers who you take the policy from as they do not give you any updates.

Never use a service from Aviva company if you have at least another choice. I have very bad experience and still not receive money for my car which disappear almost 9 months ago. They do everything to take longer and finally looks like will not pay for my lost.

I have auto insurance with them for more than one year. This year I moved just cross the road. Without any inform they just changed my rate double and charged directly from my bank account. I tried many times to talk to them but they said there is no record of my policy number. If so how could they charged me? I am cancelling it now.

Worst insurance company I ever had . Very slow it has been 3 months and my car still not repaired . It's like calling or emailing to people from a different planet asking and begging them to respond still no respond from this company

I had a claim with this company, very slow to respond agents never answer phones or return calls, and EXTREMELY UNPROFESSIONAL, the better business bureau should get involved with companies like this, and when it comes to payouts they want to pay as low as possible, they actually think it's better to get hurt or lose your life instead of the vehicle getting damaged so they don't have to payout. If I had read reviews before signing with this company I would have never signed with them and the agent that recommended them is never going to suggest them again to any other client.