Aviva Auto Insurance Reviews

I am a 28 year old female who got my g2 license about 3 years ago. Because my family members are insured with Aviva, I got a multi-vehicle discount which made Aviva the cheapest option for me.

The following year, my rate increased by about 10% which they said was due to an introductory discount that you get with them in your first year.
Fine. The year after that, it went up another 13% despite having no accidents or claims. When I called to inquire, they had no explanation.

I found a better rate with Meloche Monnex which has no first year discounts so I know that this is a true base rate. My broker at Aviva tried to talk me out of it by saying that Aviva works through brokers which makes the service more personalized whereas Meloche Monnex works through the corporate office. In my experiences, I have had a much more difficult time contacting Aviva whose brokers seem to have a very lax attitude towards responding to their voicemails. I am put into contact with someone right away when I contact Meloche Monnex.

I am happy with the switch. Beware of rate increases with Aviva.

My car was stolen in the middle of the night right from my driveway as I slept only a few feet away. That was July, 2014. Aviva farms out claims settlement to Cunningham & Lindsay who seem determined to prove to Aviva that they save them as much money as possible. So you get caught in bureaucratic finger-pointing. The policy offered a rental vehicle which I had to exchange after only a few days as it was like a coffin on wheels and not equivalent to the 2011 V-6 Accord that was stolen. Within several weeks, I received an offer prepared by Aviva via C&L who then pulled the plug on the rental vehicle leaving me with nothing to drive. I thoroughly analyzed the 16-page offer and phoned up all ten dealerships to check on the comparables cited. There was no car for sale that low mileage. The offer was very confusing, listing the same ten cars twice using different prices. And only two of the comparable cars shown were the proper model (V-6 NAVI) which retails for at least $2000 higher. This evaluation was unprofessional and bush-league. When I complained and said I was not accepting the offer, it took many weeks more to get a revision which obviously didn't have any further research, nor did it correct for the wrong model. All in all, I didn't receive a cheque until mid-October, three months after the car was stolen and two months after my rental was cut off. Don't go with Aviva and assume that you're going to be protected from something like theft or an accident that's a write-off.
There are two other morals to the story.
1) Don't expect the police to be very helpful. They may pat your hand and say, "There, there.", but a stolen car is either carved up in pieces or on a ship across the ocean within 48 hours. Car theft is big crime but nobody seems to be effective or they're all toothless tigers.
2) Go ahead, buy a Honda and keep it in showroom condition. After all, the third world needs more black market vehicles and Hondas and Toyotas are at the top of the list. Realize that if you take your car in for service (and mine had been just the week before), some car jockey can easily get the keys (even electronic ones) easily duplicated at a car parts store or by a partner in crime.

I had a guy run a red light and hit my truck. He admitted in his police report that he ran the light and hit me. I even had a witness to the accident and gave all her information to the claims representative at Aviva. It has been six months since this accident and my claims adjuster is still trying to figure out who was liable. They never bothered to contact the witness, and never return any of my emails or calls. I'm at a total loss as to what actions I need to take next to see that this gets taken care of. I'm considering seeking legal advice and I'm going to report my situation to consumer reports. If your insured with this company I would change to some one else as soon as possible.

I contacted Aviva for auto insurance in the summer for my little convertible sports car, I was quoted and paid $254/month which I agreed to. The following month after wards I wanted to know how much it would be to change to a different vehicle, 2007 Lexus. I was quoted $460/month, I have emails proving all of this. The next following two months payments were still $254/month which I found odd. The month after in Oct. I was charged $949.44 which was absurd it was more than double what I had been paying! I immediately cancelled the policy and now am being charged again $949.44 in Nov. And now they also tell me $582.72 will be taken out Nov.26.
Watch out for Aviva they will quote you for one price and totally screwed you over without any warning charge you another amount, be warned!

I had a claim in July 2014 in which I had to incur expenses beyond the deductible. First of all, the company only has a select few places that you can take your car. It took me 3 weeks to get my car in for an assessment at which time they told me they were booking into the following month. When I finally did get my repairs done, I had to pay the deductible. I called my Aviva broker multiple times, sent emails to both the broker and two other agents at Aviva and never received a reply. I then followed up again with multiple phone calls and emails. I then received a brief, non apologetic email from my broker saying she was reimbursing me for my expenses and that it would be sent to my home address. This was 30 days ago and I have not received anything. Once (if) I ever receive my money, I will be switching auto insurance companies.

On another note, I changed my address a few months prior to this through my broker. I followed up about a month later as I hadn't received my updated insurance cards that I needed to change my registration. The broker said they were behind in their paperwork. It took nearly two months from submitting the address change to receive anything in the mail. I would not recommend this company to anyone.

Made a stolen vehicle claim. The vehicle was recovered in damaged condition. Was told the vehicle would be written off and I could expect the final paperwork to complete before the cheque would be issued. Received a call back two months later indicating that I actually did not have theft coverage on my policy even though this should have been the first thing Aviva looked into when I made the claim. Have had very little communications with them as they are unnaivailable. My claims representative has not been responsive to countless calls where I attempted to move the process along. Am still struggling with the company and their ombudsman won't even respond to emails. Meanwhile my car is still sitting at their auto mechanic shop...

Due to a family emergency we missed a couple of payments. When we called to discuss a payment plan, they agreed to take out double payments two months in a row. When the time came for the money to come out, nothing was taken. We waited thinking perhaps they were back logged and didn't get to it. A couple of weeks later, still the money was not removed. When we called Aviva Insurance to ask them why they did not take out the money, we were told that our insurance was cancelled. Meaning, they agreed to a payment plan only to remove our insurance. They gave us no reason why. Now that we are trying to get insurance back onto our vehicle, we are having a difficult time due to all this. I wish they had at least given us a reason, instead of agreeing to a payment plan and then going ahead and removing our insurance without letting us know.

5 moths after accident and still not resolved. Can't reach him at all. Agent was saying I'm not in the system. Don't use this insurance!