Car Insurance Reviews
Aviva Auto Insurance Reviews
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(473 reviews)
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I am happy with the service provided. I am satisfied with the price of the policy. I have not had any claims.
My car was damaged during an oil change at Midas Muffler. They sent me to Aviva. They told me I should claim the rental car on my own insurance. My own insurance agent told me I would be deemed ‘at fault’ if I did so. Eventually Aviva relented and agreed to pay.
Six months later, I got a call from the rental company demanding payment for the rental car. Needless to say, I was getting very annoyed at this point and called Aviva. Fortunately I happened to have kept my notes from six months earlier and had the name of the manager I had dealt with. Eventually, she agreed Aviva really should have paid for the rental car and came up with a somewhat complicated way to do so involving me paying for the rental car and then being reimbursed by Aviva.
This is probably the worst customer service experiences I have ever had and I would not go near Aviva under any circumstances.
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People that are able to undrestand we need service for our money.
i had to be an advocate for myself during a claim for a collision.
I have only had two experiences with claims. In one case the car had to be written off, dispite my having spent substantial money to make it safe for my children, but I think this would have happened with most companies. They represent good value for the money. Customer service has always been prompt and courteous, although the paperwork does not always explain why changes are being made to the policy.
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As far as I know the coverage is adequate and the cost comparable to other insurers
Promptness with addressing claim and car really not held up excessively. Allowed me to be involved in choosing garage responsible for repairs. Overall excellent service.
Stalled and low-balled me on a claim, but finally gave a good settlement after I hand delivered evidence of the car's value. Blamed me for a collision that was clearly not my fault - police agreed with me.
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Never made a claim but the agent is very good.
I had one claim for an accident and they were very helpful, proactive and on time. I never had to call back for any issues. They resolved everything from the first call.