Aviva Auto Insurance Reviews

I got into an accident on July 06 2015. The first thing I did was called the cops, second was call my insurance company which is Aviva. After I made that second call you better believe it I was treated like a 1 year old baby. My agent, instructed me in terms of what to do, sent a tow truck to pick up my car from the parking lot and tow it to the collision reporting centre, sent a driver to pick me up so I can pick a rental car, I had an awesome experience. My agent was outstanding and her name is Susan F., very nice person at heart and at getting things done the right way. I was not as it fault by the way.. Aviva paid me off for my car and the sum that they paid me was more than I was expecting! Today I'm driving a Infiniti G35! Still with Aviva and don't think I'll ever switch! Thank you.

There are a lot of negative reviews on here so I wanted to share mine. I was hit by another driver who ran a red light and my car was totaled. I only had the car for 4 months and Aviva had been my insurance company for less than a month at the time of the accident. I was concerned I would not receive a fair settlement because of this, but I have to say that my experience in dealing with Aviva was quite positive. My insurance adjuster was very helpful and always returned phone calls. I did have to follow up a few times to see how my claim was progressing, but in the end I was satisfied with the settlement price they offered. I will continue to use Aviva as my insurance company.

Not sure why all the bad comments on here.
I had a great experience with a hit and run. No problem getting coverage or a rental. the process was quick and painless.
I have even checked elsewhere and Aviva still the way to go.
Not going to be leaving them anytime soon.

I have had two claims on Aviva and have been very pleased with their service. Both were auto accidents and I was deemed " not at fault " one vehicle was a write-off, and they paid out quickly and at a very fair price. The second was about $4000. damage, and they dealt with it quickly. The adjusters have all been professional, courteous, and understanding. My experiences have been very positive ,pleasant , and totally without stress. I would recommend them any day of the week.

I really don't know where all these bad reviews are coming from. We've had Aviva home and auto coverage for three years now and they are way better than anything else out there. We had one small auto claim last year and everything went smoothly. The price on the home and auto is much better than TD (who we were with before on their special "group plan"). We won't be changing anytime soon.

the beginning of my claim was a bit rocky and stressful I must admit. First off the adjuster I had in the beginning did not help whatsoever playing phone tag and was actually quite rude. After speaking to adjuster after adjuster, I finally got the right information, which was to basically I wasn't at fault during the incident. But based on the fact that I was not involved in the accident seemed to complicate things a lot that caused unnecessary stress. In the end all they asked for was a few documents I needed to obtain and then pass on to them. After that the process was quicker than I thought, the remedy I was offered was quite outstanding as I did not expect it. Usually from what I know there's a bargain process but to my surprise I didn't have to. So therefore Ive had a positive experience with Aviva. I'd like to personally thank Diane Clark for her excellent customer service and professionalism.

I have had auto & home insurance with Aviva for a couple of years now and their prices and customer service are far better than any of my prior insurance carriers. I have found several of my neighbours are also insured with Aviva and they are all equally happy.