Aviva Auto Insurance Reviews

I have had two claims on Aviva and have been very pleased with their service. Both were auto accidents and I was deemed " not at fault " one vehicle was a write-off, and they paid out quickly and at a very fair price. The second was about $4000. damage, and they dealt with it quickly. The adjusters have all been professional, courteous, and understanding. My experiences have been very positive ,pleasant , and totally without stress. I would recommend them any day of the week.

I really don't know where all these bad reviews are coming from. We've had Aviva home and auto coverage for three years now and they are way better than anything else out there. We had one small auto claim last year and everything went smoothly. The price on the home and auto is much better than TD (who we were with before on their special "group plan"). We won't be changing anytime soon.

the beginning of my claim was a bit rocky and stressful I must admit. First off the adjuster I had in the beginning did not help whatsoever playing phone tag and was actually quite rude. After speaking to adjuster after adjuster, I finally got the right information, which was to basically I wasn't at fault during the incident. But based on the fact that I was not involved in the accident seemed to complicate things a lot that caused unnecessary stress. In the end all they asked for was a few documents I needed to obtain and then pass on to them. After that the process was quicker than I thought, the remedy I was offered was quite outstanding as I did not expect it. Usually from what I know there's a bargain process but to my surprise I didn't have to. So therefore Ive had a positive experience with Aviva. I'd like to personally thank Diane Clark for her excellent customer service and professionalism.

I have had auto & home insurance with Aviva for a couple of years now and their prices and customer service are far better than any of my prior insurance carriers. I have found several of my neighbours are also insured with Aviva and they are all equally happy.

I am happy with the service provided. I am satisfied with the price of the policy. I have not had any claims.

People that are able to undrestand we need service for our money.

I have only had two experiences with claims. In one case the car had to be written off, dispite my having spent substantial money to make it safe for my children, but I think this would have happened with most companies. They represent good value for the money. Customer service has always been prompt and courteous, although the paperwork does not always explain why changes are being made to the policy.

As far as I know the coverage is adequate and the cost comparable to other insurers

Promptness with addressing claim and car really not held up excessively. Allowed me to be involved in choosing garage responsible for repairs. Overall excellent service.

Hail dammage was covered quickly and with friendliness