RBC Insurance Auto Insurance Reviews

I am new to this company I switched after being with a different company for 17 years, I just had the pleasure of talking to someone name Kenny, he was super professional, polite and helpful, for sure he left a positive impression on me. Thank you, Kenny!

I have had a wonderful experience for the past 5 years and continue to. I have received amazing service from my local advisors. I had previously set up a policy and saved a lot of money! I have since spoken with insurance representatives regarding my policies and to make changes. They are always kind, courteous and accommodating. I believe the company has definitely taken a turn for the worse but believe the people and customer service is still there.

I felt compelled to add my very positive experience here when I noticed all the bad reviews. Maybe its luck of the draw? I have had great rates from RBC for a decade, and finally had a minor parking lot incident on my 5-year-old SUV. They arranged for the body shop and car rental and paid the bills all in a very timely manner. I couldn't have asked for more!

We recently had a car accident where thankfully no one was injured. However, our car was totalled. I cannot comment on previous negative reviews here but our experience with RBC Aviva insurance was nothing like those comments. As soon as we reported the accident to RBC Aviva they immediately arranged for a rental car. We were at our RV in Sundre and had no way to get to the nearest car rental agency which was in Olds (approximately 40 kms away). No problem, the insurance arranged for the car to be delivered to us at our RV. Within a week our car was assessed and written off. We received a call from our insurance adjustor Colleen who was firstly concerned that we had no injuries and then gave us an offer for our car which was very fair (to be honest we were prepared to have to argue as we had the impression that insurance would always try to lowball). We were very happy with the offer and accepted. We were told that we could keep the rental car for an additional week if necessary to give us time to replace our car. From day one speaking to Shannon to report the accident, to finalizing the incident with Colleen we were extremely impressed with the service and having been loyal RBC customers for many years, we will continue to be loyal RBC Aviva customers.

I had great service with RBC! Friendly customer service, efficient and great overall satisfaction. I had put in a claim because I was hit in my parking lot at work. I received a rental car while my car is in the shop getting fixed (which they arranged everything for), they also replaced my daughters car seat and sent me a reimbursement check very shortly after I submitted the receipt.

People only seem to write about their bad experiences, for me I had a great one!

I have nothing but a very positive experience in dealing with a recent vehicle accident.within 24 hours local branch of mark and Melissa had me in touch with claim adjustor colleen then immediate appointment for damage assessment followed by a call from repair shop. car star did a remarkable repair job, rbc had a rental on repair site entrerprise who were very accomidating.colleen claim adjustor even called me to to let her know if repair was satisfactory. in the course of this unfortunate accident I dealt with very caring kind people.many years I have dealt with public and your company has risen to a very high standard in my eyes. who else would one want to deal with if you had a tragic misadventure.rbc you rock and I thank you cheryl

Had my vehicle vandalized ten days ago while parked in my driveway. RBC was fantastic at handling my claim. They coordinated "valet" service whereby a tow truck was arranged to come to pick up my (undrivable) vehicle and take it one of their preferred repair shops, Assured. A rental was also dropped off at my house from Enterprise. Everything was arranged for me. Both Assured and Enterprise called me to arrange for appropriate times to pick/drop off vehicle. My vehicle was ready today and tow truck dropped off my repaired car to my driveway and Enterprise sent someone over to pick up the rental. I have nothing but positive things to say about RBC and subsequent service received from repair shop and rental place. Great customer service from all parties involved - during a stressful time.

My car was hit in a parking lot - $4500 in damages, not my fault - thankfully the woman stuck around - called RBC at 830PM that night, took all the details. The next day they dropped off a (free) rental (on a flatbed) then took my car for repairs - they had this valet service I did not know about - honestly, I just bought the cheapest insurance on line. My car is now in for repairs and they are using "new" certified parts direct from BMW. Other than a trip to the reporting centre (my time - 20 minutes) it will not cost me a single penny. Thanks RBC - I have already recommended you to others because of this incident.

I had hit and run accident. They fixed my car and gave me the rental car till my car got fixed , the procedure was very easy to deal with.