TD Insurance Auto Insurance Reviews

On June 13th we purchased a new 2020 Denali XL. While driving to the registry from the dealership we were hit by the hail storm and the vehicle was destroyed. Hail went through the roof, broke every panel on the vehicle and the windows were shattered. After filing a claim with TD Insurance the vehicle sat at the dealership for almost a month waiting to be towed to an adjuster. A month into the claim and the vehicle is still sitting at a scrap yard with no plan of how to move forward, all while we are paying for a rental. Our adjuster won’t return calls or emails. I would caution anyone to choose TD insurance. We choose TD because of the professional/alumni incentives, but no amount of savings will ever recover the cost of this experience.

I've been trying to contact them for days, on hold many hours each day on hold in line on the phone, that repeating song...waiting....for a customer service representative. No luck yet. Why don't they offer call back? They need more customer service representatives... What kind of business is this? I called other big insurance companies just to see how long it took to get through pretending to have an existing policy with them, and no problem talking a representative. Been with them over 20 years. I think its time to dump them!

My husband wanted to add my car to his insurance policy. We called in and got a quote. We called back 2 days later to finalize things and the customer service representative was so disrespectful. We asked if the quotation can be reviewed as it was too high and we were prepared to increase our deductible. She just wouldn't listen, kept talking over you and wasn't helpful at all. We are definitely in the market for a new insurance provider.

I have been insured with TD for years but now I’m battling with the scamming ways that they try to say I have included windshield insurance on my Jeep, a brick fireplace in my home. I have never included windshield and I don’t have a brick fireplace. I have been charged for both for 7 years plus. My policy never included my common law but I also was paying for that through monthly withdrawals. None of this has been resolved, I’m always told try will get back me!

I wanted to add a second car into my policy, I dialled and was put on hold for around 2 hours, then I decided to hang off without success to have insurance on my car. The next call that I will do is to cancel my policies. It is a waste of time and energy been treated like they do not care about customer service.

Absolutely ridiculous... I have been on hold for over 2 hours listening to music on two different lines and can not get anyone to speak to. How do these guys stay in business?

I had another insurance for 6 years, but a year ago I got a good rate on Auto Insurance from TD Bank. So I signed up for both home and auto insurance with them. Being a single person and driver with 19+ driving history and no claims or tickets in 19 years, and with 887/900 credit score, I consider myself a good customer. To my dismay, I received renewal documents from TD insurance a week (!) before the renewal date and with a $500/year increase in premium. How would you call this insurance? I call it scam artists. Needless to say, I switched back to the previous insurance and do NOT recommend anyone to use TD Insurance neither for home nor for auto. They'll lure you in just to hit you with a 25% increase the following year. Shame on you TD!

My company wouldn't accept the car back due to COVID and asked me to keep it for another 2 days. I told TD about it and they said it wouldn't be a problem and I would be charged only for the days I needed it. I returned the car and cancelled the insurance. TD charged me close to 200 dollars as a penalty. I have submitted a complaint to AMF and am moving my insurance to another company, which is coming for renewal. I was guaranteed certain things that this company's greed cannot commit to. I am following up and moving all my banking in the coming weeks to another company as well. If TD puts their name to this company, they need to improve it from the ground up.

I got my policy in Feb and told them I am going to start my college in May, so they told me, for now, it will 290$ per month and once my college starts I need to give a call they will reduce to 222$ per month but they reduced only 6$ per month according to which is now $284 saying they can't reduce now it can be only done while getting the policy. And if I want to change to another company who is giving me less quote they will charge me around $280 penalty. Pathetic. Not at all professional.

I have TD insurance home and auto for a year then they sent renew with increase everything 13-14%. I asked them why it increased especially during the COVID-19 outbreak and people not using much cars. The answer was they estimated the cost to repair my car in case an accident would be higher compared last year and cost to rebuild home higher. I asked why the apps TDadvantages predicted discount 23%, why I did not get the discount instead of 13% increased. They said I did not meet 1000km, even I still have 1 month before renewing policy to make up to 1000km. They said no adjustment in even if I make it to 1000km. This company is trying to rip you off even in difficult COVID-19 times. I have shopped around actually found a much better deal, better coverage 25% cheaper both home and car insurance. The way they deal with clients, I would cancel the insurance with them.