Belairdirect Auto Insurance Reviews

The worse experience I've ever had with an Insurance company. I cancelled my policy on September 23, 2018. First of all, I was charged $100 for cancellation fees. Then I was told it will take a month for them to process my refund check. I questioned why, when I purchased the policy with a credit card, and why can't they refund the money to my credit card. Today is November 15, 2018, and a dozen or more calls to this incompetent company, I still haven't received a refund. That's 8 days short of two months since I cancelled this policy and still no refund. They keep telling me that Canada Post is to be blamed for the delay. Belairdirect is a farce

Absolute scam of a company. Despite an absolutely clean record, by moving away to school, not driving to work anymore, and cutting my car usage by over half, my insurance jumped over 100$. Then, because of this outrageous fee, I jumped to Desjardins, which was 80$ a month cheaper, even though it was the exact same insurance bundle. They then charged a 256$ cancellation fee, even though I did not agree to renew after 12 months. To top it all off, the company then took out 200$ more from my account without any authorization to do so. On top of stealing from my account, I was told: “That’s just how we do things across the board.” Stay away from this company

Terrible service. Was a client for 2 years. Trouble started when left Ontario for BC. Didn't get my last Pinkslip for proof of insurance requested it 4 times. Requested experience letter and proof of no claim 4 times, received it and it was wrong, had to ask again, 6th time correct. Then after cancelling still had to pay the next months premium and wait a month for it to be refunded. Worst service from an insurance company ever.

I called to have an evaluation of insurance for my new car on September 10th. First of all, they asked me to pay 550$ on Septembre 13th. It was my error to say yes to the new insurance policy. The next day I called Industrielle Alliance to change because I couldn’t pay the 550 in 3 days. I had the best service from them. I called Belair Direct to cancel my policy, you wanna know something? They charged me 457$ to cancel my freaking insurance with them. I was so angry. For 24h they ask me 457$. Anyways. I had the worst service.

After having their insurance for 6 months, they called and began harassing us for drivers records. We tried to explain that they already had them but they kept harassing us on the phone. We sent new copies to them yet the harassment continued for a month! Seemed like no one knew what the other was doing. Of course, we couldn't cancel without a huge penalty. I am so glad I didn't have to file a claim with them!! Thank goodness my policy expires next month I just hope they don't try and take a payment from our credit card!

Do not use these people. I missed one payment because a bill that was not supposed to come out did at the same time. I ended up paying it right away. Well, turns out they cancelled my policy without TELLING ME!!!! I logged into the client centre and saw no active policy exists. THANK YOU!!! Karma will come and these idiots will go out of business. Looking into changing to TD or Sonnet.

Despite providing Belairdirect with all relevant copies of signed documentation, they refused to cancel my policies for Home and Auto. They continued to withdraw money from my account for two months past my request for cancellation. They refused to refund me the money and I had to put a stop order to prevent further withdrawals. There was no communication from them to me despite numerous emails from both my new broker and myself asking for clarification on why Belair would not cancel my policies nor refund the monies taken from my account. Cannot express strongly enough DO NOT DEAL WITH BELAIRDIRECT! Rating -- 0

I, of course, did NOT wish to renew my policy with this horrible company, I found a great broker that found me an insurance policy for $200 less a month!!! So upon my cancellation call to them, they had told me not to worry, it's all cancelled. I asked 3 times, are you sure I do not need to leave another payment on the account on the next 21st of the month?? They said no, however, because you have cancelled on time, you will be receiving your $700 back from your first and last from when you started. I SAID GREAT! I was then told it would be in my account within 21 business days. So on August 21st, what do you know??? THE STILL TOOK A PAYMENT OUT OF MY ACCOUNT WHEN THEY WERE NOT SUPPOSED TO! so... of course, because I was told NOT to have the money in there, it wasn't... I then had to call 3 times in order for them to put the same day rush on my account to put MY money back into, however, the money a few days later has still not even been put back. NOR has the extra $48 in NSF FEES THEY CHARGED ME FOR NOT HAVING IT IN THERE WHEN THEY WERE NOT SUPPOSED TO TAKE IT OUT IN THE FIRST PLACE! The service is horrible, the accountants are frauds, the company is a scam and it's way more expensive than other companies, why on earth would you ever waste your time on such an incompetent insurance company. The only thing they can ensure you is the fact you will be nothing but disappointed. Still waiting on my $748 they wrongfully took from me to be put back into my account days after, so much for their "same day refund" I was provided. Guess my sons will not be going on their last trip before school ends because the money will obviously not be put back into my account before the weekend. Way to go Belair! Completely ruined my families trip. You are absolutely disgusting.

Scraped a wall with my husband's truck three months ago, made our first claim ever with BelairDirect. Brought the vehicle to the preferred shop for BelairDirect to be repaired. We were advised by the preferred shop that even though one tire was damaged as a result of the accident, we should replace all four due to possible safety and mechanical issues due to uneven tire wear. We were skeptical, contacted the dealership, where we purchased the vehicle, they voiced the same safety concern. Opted to replace the other three tires at a cost of over $1000.00 on top of the $500 deductible we had already paid. Three months later BelairDirect Insurance is still refusing to compensate us for anything for these tires. We would have accepted a lower amount due to some wear and tear on the existing tires (approx. 20000 km on the old tires) as a resolution, however, they are refusing this as well. WOULD NOT RECOMMEND BELAIRDIRECT INSURANCE TO ANYONE

I have had good experiences with BelairDirect in the past when I got into my first accident. Recently, however, my opinion of them changed drastically. I had changed bank accounts where payments were coming out of & let them know of it. For some reason, they could not take the $ out of the new account. After talking to an agent at BelairDirect & trying to figure out if it was something on their end, I had to call my bank. The bank had stated there were no blocks etc on my account. Funny enough I have other pre-authorized payments come out of the same account. I call Belair Direct back to confirm that the bank found nothing wrong with my account. In the end, BelairDirect decided to cancel my policy even though I had updated my information with them. After paying BelairDirect x amount of $ to bring my balance to zero, I had to then look for another insurance company. Here is where it gets stranger. With the crash proof policy, I was under the assumption that it would not affect my insurance in any way. Was so very wrong. Between that, a silly winter ticket ($85 fine) & their inability to take $ out of the new account I had to be classified as a "high risk" driver & find a policy which reflects that. I was screwed over at least twice. Even though I had facts on my side, no one wanted to listen. Avoid BelairDirect like the plague.