Belairdirect Auto Insurance Reviews

Worst claim experience when I wasn’t at fault. The car got stolen, body shop did their estimate. They took 3 weeks to decide if it was a write-off or not. First off, the value of the car was less than it would cost to fix. Really pushy with the body shop to get it done. I kept checking if it was ready. When it’s finally done, I didn’t get the notice when it was done. I had called and Belairdirect told me it was done last night, you have to get it by the end of the day. I was the one calling, not Belairdirect and to be rude, like, really? I have to wait a year, I am most likely going to search around for another company. Not happy with the customer service at all.

Your friend at first, then watch them JACK THE PRICES UP. I have this year an 8% increase to my home insurance. LAST YEAR, they just... changed my policy because THEY wanted to... lower my flood coverage because they thought my coverage of 10K was too high, so lowered it to 3K ALL WITHOUT MY CONSENT, and didn't give a discount for that. Also just now they wrote me a letter saying THEY think my car deductible should be $1000, not $500. "The winter tire discount has been removed from the above-listed vehicle as it no longer qualifies" ... what? I just spent $1900 on tires and wheels why doesn't it qualify? AND you raised my insurance. P.S.: NO CLAIMS for the home or auto, not 1 in 17 years, and perfect driving record, not even a speeding ticket. Again, they'll be all cozy the first round then annually ding these things to their advantage.

After 15 years with the same insurance company, Belair sends me out an application form, says I did not fill it out properly with all the information they have on file (to determine my coverage/deductible/rates) and terminates my vehicle insurance. No, they did not phone me when they received my application to discuss anything, they just sent a termination letter! This has to go on record as the worst customer experience department service ever.

Terrible service. Was a client for 2 years. Trouble started when left Ontario for BC. Didn't get my last Pinkslip for proof of insurance requested it 4 times. Requested experience letter and proof of no claim 4 times, received it and it was wrong, had to ask again, 6th time correct. Then after cancelling still had to pay the next months premium and wait a month for it to be refunded. Worst service from an insurance company ever.

I recently got into a little accident in a parking lot. My car has now been in the shop for 10 days without any work being done - just sitting there. This is because Belairdirect hasn’t been able to approve the quote from the body shop. Unfortunately, I have been left without a car and have no choice but to take a cab to work. I have called on numerous occasions and still haven’t gotten any response or call back from these guys. My family and I are struggling to get around. I would not recommend Belair.

After having their insurance for 6 months, they called and began harassing us for drivers records. We tried to explain that they already had them but they kept harassing us on the phone. We sent new copies to them yet the harassment continued for a month! Seemed like no one knew what the other was doing. Of course, we couldn't cancel without a huge penalty. I am so glad I didn't have to file a claim with them!! Thank goodness my policy expires next month I just hope they don't try and take a payment from our credit card!

I was literally only calling for a quote, to confirm the online one I had previously done. I voiced that to the agent at the very beginning of my phone call. The agent took 30 minutes to tell me a number, after asking a million and one questions and glorifying all of the perks they offer. When he finally told me the number, he continued to brag about the premium and said I will never find that anywhere and then he became very condescending when I said I had been offered something better elsewhere. He also started getting pushy for me to tell him my banking information and by this time, I had told him 3 times I’m simply shopping around and not finalizing anything. I had to hang up the phone because he would not stop. After that experience, I will never go with Belair.

Despite providing Belairdirect with all relevant copies of signed documentation, they refused to cancel my policies for Home and Auto. They continued to withdraw money from my account for two months past my request for cancellation. They refused to refund me the money and I had to put a stop order to prevent further withdrawals. There was no communication from them to me despite numerous emails from both my new broker and myself asking for clarification on why Belair would not cancel my policies nor refund the monies taken from my account. Cannot express strongly enough DO NOT DEAL WITH BELAIRDIRECT! Rating -- 0

I had this insurance since last October 2017. I'm 75 years old, English is my second language. I asked for a full coverage car insurance and they took advantage of my language, I'm paying 296$ monthly. I recently had an accident. After the accident I realized that I'm paying for 1 way insurance, and I talked to my friend, he said that he had the same problem with them but he fixed it before anything happened to him, and they said that I'm at fault and they closed my claim file without contacting my accident witnesses, and I asked them to do that and they said they will not calling them for no reason. They took advantage of my English, my name and my age.

Terrible service from day 1. A headache and an annoyance. It was supposed to save me money, but cost me more, even from the start. And then you guys harass me with phone calls to call you back because you want more money