Belairdirect Auto Insurance Reviews

Been with Belair for 5 years. This past summer 2018 I had a comprehensive claim as I was hit by a flying tire from another driver, who got charged $5000 in damage to my new 2017 Ram truck. The insurance was handled by Intact, who is the underwriter for Belairdirect. Firstly, they tried delaying the process because of a $5 per day difference in towing company charges for storage. Finally, I intervened and got that settled because they wanted to sue the towing company while my truck was in their compound and not at the dealer getting fixed, which could take weeks in the court system. After that, they were great (Intact Adjuster) and fixed my vehicle, no problems. Come Renewal of all things, they hiked my rates up by 30% and even though I still had a 22% discount using their automerit program, it was a huge increase. I called with my concerns of the rate hike even though I wasn't at fault but still had a claim. They offered a further 5% for my wife if she used automerit. I said ok, no problem. The guy on the phone was courteous and helpful and said he would get that done. A week later I get a letter telling me my wife doesn't qualify for the automerit program and rates won't change. I then called Cooperators Group and was offered a rate 35% less than Belair, and I told them I had the claim etc, they did a background check to verify and still honoured the rate $600 less than Belairdirect. Suffice to say, I cancelled my renewal with Belairdirect. Any claim and they hike the rates up on you. And I should say they didn't hike the rate up on my Ram truck that had the claim, they just applied it to my older 2012 Camry! Trying to say the claim wasn't due to the truck.

... I am done with these idiots ( sorry for my language ). They are nothing but time wasters. Used to be a very happy client in QC with BelAir but when I moved to ON, I noticed they were more expensive. Ok, no hard feelings. I tried the following years again and we never got back together. On the weekend I went on their website and, whoops, they were $ 1,000 lower than my present insurer. So I called just to be on the safe side and all of a sudden the price goes up by $ 500. Still cheaper but I do not like to be screwed around. Living in Brampton, ON is already punishment enough from these insurance thieves. Anyway - NEVER EVER will I deal with BelairDirect.

I had an at-fault accident last year and 2 years ago damage to my vehicle which was not rated as an accident. Now they are saying I "used up" my accident forgiveness with my first claim of damage to the vehicle and therefore my rate goes up 200%... after 26 years of accident free and one speeding ticket on my record that seems crazy... got comparable rates from other insurances and instead of paying Belairdirect $330/month I will be with another company at $150/month starting April...

I recently completed an online quote with Belair. The original quote was a bit lower than the other insurers, however, after 2 weeks of calls and request for more information, the rate doubled. I am a senior who drives a modest amount in a year and have a clean driving record. At this point, I contacted an All State agent. Within 45 minutes I had a lower quote and new insurance certificate emailed to me.

Have no idea how to properly support their customers. I had been a Belair client for close to 10 years and every time I had to interact with them it was horrific. If changing insurance wasn't such a headache they would definitely go out of business. Do your best and find another company - and if they are the cheapest rate at the time, make sure you compare when it comes to your renewal as I guarantee they will hike it up if possible.