Belairdirect Auto Insurance Reviews

Terrible experience. We dutifully drove with the automerit device in our car for a year and earned a 12% discount, only to have our rates jacked up 20% (without any accident/incidents) and end up paying more! This automerit program is a scam and we are VERY DISAPPOINTED with belairdirect

Was sold from Western bank, suddenly my premium was raised 30 percent for no reason. Explanation: they have a lot of claims. I don't have any

so bel air was sending me daily flyers saying theyre so much cheaper. used their online quote and yep,$850 a year! $1000 less than im paying. so I call them up give them my info and the rate goes up to $1400 because I have two tickets. no problem. 3 days go by, I literally have the insurance active for 12 hours and they call me up. I paid for the entire year up front,my mistake! now they want another $600 because "they verified that I received 2 tickets" um yea,the 2 I told you about. at $2000 a year that's more than I was paying!!! told them to cancel it and they reply by saying ok cancellation fee will be this much, you have to pay for the 12 hours etc etc.nope.fighting them now every way I can to get my money back. important to note that at no point have I been given a copy of the policy.

Got my renewal which went up for no reason over $60 a month... I went online and got a quote from the same company for $40 less a month. When I asked them about it and, of course, wanted the lower rate, I am told that I can't (the new policy has not started yet and they're offering a lower rate but only to new customers?) Absolutely ridiculous... just screw over the people who have been with you the longest - it is their policy...

First time to get additional coverage.
They ask how many tickets did i get within the last 5 years.
If it is more than 6 points, forget it!
Not 6 points per year, it is 6 points in 5 years!
So yeah, basically they just want a grandpa and grandma driver.
Dont even bother calling them.
Wasting time!

I recently became insured with belairdirect. This company is an absolute scam. They guaranteed me one price (which was significantly lower than my previous insurance company) so obviously I made the switch. Now in order for me to keep the original price they offered, I had to sign up to an "Automerit" app. However, upon looking into this app, it had horrible reviews and not one person had anything good to say. It was rated with only 1.4 stars out of 5. I decided not to download this app since the reviews and ratings were subpar. This month I received my new payment plan and my insurance is actually going up an extra $15.00 a month. How can a company penalize you because you don't want to download an app that is complete garbage and lacks quality, This is completely unfair and an absolute scam. I suggest belairdirect fixes their app and explains this merit point system a little bit more in detail.

So, to my surprise, for being a good driver, no tickets, no accidents, ZERO CLAIMS, MY insurance jumped from $1427.00 a year to $1800.00 and this is supposedly with my combined savings for also having content ins. And because I pay it all upfront. They proceeded to tell me it's because of my vehicle rating. I'm a single mom on disability. Going through cancer. I was shocked, upset and disappointed. Especially after having 4 of my family members change their Insurance companies to them. After calling around. I found rates at $1369.00 this is without bundled savings. So obviously I wasn't that much of a respected customer! And if it where nothing to do with my vehicle rating how can another company be 400$+ a year. The broker I spoke with said I'm the other client from Belair direct. Making the change

So, this is the first time I had insurance on my own. They offered a great rate on my first car, but after it was written off, things went sour very quickly. First of all, it took them a month to sort out my accident claim, which I was not at fault. They only reason the claim was resolved was because I had to do all of the leg work personally. I did 100% of their job just to get my claim taken care of.
Now that I'm up for renewal, I decided to look into other companies, since belairdirect wasn't giving a good rate on my newer, safer vehicle. I was offered a way better rate with way more coverage somewhere else. When I asked Belairdirect if they could lower my rate for loyalty, they told me no. So, long story short, they have very bad customer service, they don't do their jobs, and they're really not there for you. Save yourself the hassle and look elsewhere.

I am going to make this short and to the point - 30% increase in my auto premium since Belairdirect took over CDI. I can't get competent people to answer my questions. They either fired or packaged out the CDI employees. My favourite advisor quit as I was told by one person on the phone because he was too smart and they didn't know how to handle his personality and he was a big part of the sales department. I have to call 3 times to get an answer. No call backs when promised. I pulled my wife's car, her motorcycle along with my truck and motorcycle and my home. I guess this wasn't short and to the point. I was a customer since HSBC owned CDI.