Avoid this corrupt insurer
by Belair-no-mo on Dec 8, 2021
1 out of 5 stars
I noticed a lot of negative comments here about Belair and they may be true but I have had nothing but good experiences with Belair. Rates are cheaper than I have found. 2017 terrain and 2007 silverado at about $200 a month are cheap. My wife had an accident about a month ago a truck rear-ended her and totalled the car. They worked hard and quickly to get everything done. Thanks
I had liability only, another driver hit me, and their insurance company declared my vehicle a total loss and gave me a small payout. Now I don't have a vehicle, so I called Belairdirect to cancel my liability insurance. Their agent couldn't tell me exactly what the cancellation fee, said it was small ("around $20"), and said there might not be any fee since the cancellation reason was a total loss. I calculated it and the fee amounts to 10% of the payment for the remaining time, $39.20 in my case.
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I submitted a claim to repair a slight fender bender with my car.
This was easy to do online.
And Belair responded quickly.
But to activate the repair process, Belair insisted that my vehicle must be purged of license plates and any personal possessions.
The agent that I waited 2 hours to speak to had not taken 1 minute to read the police report which suggested that the damages were restricted to a cracked fender which might cost $2500 to repair.
The agent, without looking at a single photo, kept telling me that the car was a "write off" and she was insistent that the car should be towed at their expense to their own graveyard facility and written off.
Doubtless, she has never heard of the felonious nature of "bad faith" laws.
I will keep this notification anonymous until Belair has written off this vehicle and then I will pay for the trivial repairs and launch my legal action.
I waited two hours to speak to their Bolivian call center before I got through. These are two hours of my life which I will never get back!
The Belair agent kept filling me with doom and gloom.
The entire experience was a nightmare.
I dread the worst in their final report.
Any car can be repaired!
That is the reason we buy insurance.
The overestimation of repair costs in Belair's ceaseless quest to write vehicles off will likely land this agent with a $100,000 fine...
Avoid this corrupt enterprise at all costs!
A single scratch on your Mercedes will cost you the entire value of the car.
That assumes you have the patience to wait 2 hours to speak to the part-time casual staff in their Bolivian call center.
In times of crisis, we count on insurers to diminish anxiety not to manufacture it.