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Belairdirect Auto Insurance Reviews

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(527 reviews)
Belairdirect
1.8 out of 5 stars:

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DONT GO WITH BELAIR DIRECT

by SIMPSON on May 23, 2019
1 out of 5 stars

Just awful. If you have a claim, you'll regret going with them. I had a total loss and once they provide you with an offer, they take away your rental vehicle even though you don't have any transportation...

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Car Insurance experience

by Grateful senior on Apr 18, 2019
5 out of 5 stars

Belair's adjustor handled my claim in a clear, calm, reassuring manner, reducing the stress I felt after 'hit and run' damage to my new Lexus. Coverage included a rental car which was most helpful given the time it took to repair the car.

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Great communication

by Cherry 7 Jazz on Apr 5, 2019
5 out of 5 stars

I was originally concerned because they were one of the better-priced insurance companies we found, so my concern is that I would potentially experience poor customer service - but not at all. We have had to do a window chip claim which was quick and easy. Then when someone else dented the side of our car, we had to go into a body shop. Even though I had to deal with a claims agent, repair shop, and a car rental company, it felt like dealing with just one company. Everyone I interacted with was friendly, respectful, and effective at their job. Expectations were clearly communicated so I knew what I had to pay for (or not pay for), what information they required from me, how much time it would take to complete repairs, and how the drop off/pick up would occur. The coordination of the insurance company with their partnered businesses is amazing and left me stress-free through the process. We also had an instance where we wanted to understand the transfer of insurance to a rental car when we were going on vacation. The rep we spoke with was extremely helpful and clear. They were able to process our request and update the information for us promptly so we had what we needed in time for our trip. Glad we checked and glad we added the extra $ for the added driver on our rental insurance.

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Took weeks to process my claim

by John Doe on Mar 22, 2019
1 out of 5 stars

This was with an adjuster from the St. Laurent location. The other party was at fault, but they still took 2 weeks to get a rental. I had to follow up almost every day, they told me they had to wait for a call back from someone from the police station. I called myself and they told me that was nonsense, they call a certain line directly and that THEY KNOW THIS. To top it off, they let me know about the rental on a Friday afternoon. I went in on Saturday to pick up the rental and it turns out I needed to take a credit card with me because Belair didn't call ahead for me. I didn't have a credit card on me and I had to wait until Monday afternoon, I also wasted $20 on Uber.

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Worst insurance ever

by Aaron on Mar 13, 2019
1 out of 5 stars

Someone hit my brother's car, Belairdirect wanted him to fix at their recommended body shop. The body shop has taken almost 5 months to fix it. Still not done yet. First, the insurance said they will cover the car rental whatever time that body shop take to repair if my brother agrees to fix the car there, now they take their words back and want my brother to pay for the car rental because the $limit ran out.

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Claim Process

by pouyagh on Mar 3, 2019
4.5 out of 5 stars

It was my first experience having to deal with an insurance claim and the process was fairly convenient. However, since many people are like me, first-time accidents, it would be better to break things down further for the likes of us and assure we are given the information that reduces the stress of having to deal with this unwanted incident. The reason for mentioning this is because at first call, I was told I don't have a rental coverage for my car and I was panicking to get a car and get on with my life, and later when the claim was processed I was told that my rental has been arranged by my insurance because I wasn't at fault which was a big relief. In summary, I would have expected to have this information first hand.

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Comfort and reliability

by Nelson on Jan 31, 2019
5 out of 5 stars

I was treated like a king. Great service. I was well informed by email while my car was being repaired. And the rental car arrangements were smoothly handled. Seamless and accommodating.

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Worst customer service

by Rounaq on Dec 24, 2018
1 out of 5 stars

This was the worst experience I’ve ever had with a company. They do not value customer at all and their customer satisfaction guarantee is just for show. My adjuster never returned any of my calls. The customer service representatives were rude and condescending. They give you the run around about everything. I paid out of pocket for the car rental even though it was covered under my policy and they are refusing to refund me back! I wish I never switched insurance companies!

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Hit and run in parking lot

by ATD on Oct 28, 2018
5 out of 5 stars

This company could not have been more helpful from claim to completion of the work. A rental was offered (not needed), a company rep contacted me, repairs were arranged, done magnificently,
I paid my deductible, and that was that. What more could anyone expect?

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Rearended

by vbailini on Jul 21, 2018
5 out of 5 stars

Took a little long, but everything worked out fine at the end. Rental car experience was excellent

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