Belairdirect Auto Insurance Reviews

This was with an adjuster from the St. Laurent location. The other party was at fault, but they still took 2 weeks to get a rental. I had to follow up almost every day, they told me they had to wait for a call back from someone from the police station. I called myself and they told me that was nonsense, they call a certain line directly and that THEY KNOW THIS. To top it off, they let me know about the rental on a Friday afternoon. I went in on Saturday to pick up the rental and it turns out I needed to take a credit card with me because Belair didn't call ahead for me. I didn't have a credit card on me and I had to wait until Monday afternoon, I also wasted $20 on Uber.

Someone hit my brother's car, Belairdirect wanted him to fix at their recommended body shop. The body shop has taken almost 5 months to fix it. Still not done yet. First, the insurance said they will cover the car rental whatever time that body shop take to repair if my brother agrees to fix the car there, now they take their words back and want my brother to pay for the car rental because the $limit ran out.

This was the worst experience I’ve ever had with a company. They do not value customer at all and their customer satisfaction guarantee is just for show. My adjuster never returned any of my calls. The customer service representatives were rude and condescending. They give you the run around about everything. I paid out of pocket for the car rental even though it was covered under my policy and they are refusing to refund me back! I wish I never switched insurance companies!

On a Saturday of May of this year, my vehicle was hit by someone who ran a stop sign. I immediately called to report the issue but because it was outside of regular hours, I was unable to connect with anyone until Monday morning. When I did finally speak to a representative, they quickly made arrangements to get me a rental car and referred me to their preferred auto body shop. Over the last two months, I have been driving a rental car. My car has not yet been returned to me and is still in pieces at the body shop. I am extremely disappointed with both the service I have received from Belairdirect and the claims advisor assigned to my claim and Beliardirect's preferred auto body shop, Kingston limestone auto body. When I took my car in, I was told it would take 15 days to repair once the quote was approved. When I got the quote, I had questions, so I reached out to my claims advisor. I provided multiple forms of contact information and expressed that I did not have access to my personal phone during regular office hours requesting I be contacted at work or by email. My claims advisor refused to contact me any other way than with my personal number and called specifically when I advised them I would be unable to answer. My emails were replied to with phone messages where I was given incorrect information on a number of occasions. I spent countless hours speaking to other claims representatives trying to connect with my claims advisor and having to explain each time what was going on to someone new who had little understanding of the situation. Even the auto body shop commented that the hurdles that were being put up were ridiculous with Belairdirect declining to complete repairs directly related to the accident that was required to put my car safely back on the road. After a month of back and forth, the auto body shop started the work. Again I was told it would be 15 days until it was completed. For the last two weeks, I’ve been told my car would be ready next week. I can provide countless other examples of poor customer service throughout this experience, suffice to say I have zero positive feedback to provide about Belairdirect or Limestone auto body. If you are looking for insurance, I would highly recommend looking elsewhere.

1. Was told 3 different dates for adjuster to see my car 2. Was told 3 different dates for car rental coverage (which I paid for and am covered for) 3. Was hung up on 3 times 4. Asked to speak to my claim manager and was told she (Shauna) was in a meeting all day 5. Adjuster didn’t want to fix all damages and scratches 6. Adjuster wanted to cheaply fix damages. All of this is under premium insurance, mind you. They throw technicalities and formalities at you when you aren’t satisfied with the poor service and rude staff members. Every time I called to try to resolve a problem, they would issue a new problem. Nothing but headaches. And they do not hold themselves accountable for what comes out of their staff members mouths. Never ever get insurance from these bum crooks. Worst company ever!!!

2 small claim in 2023 0% responsible accident, insurance went up 50%. Employees are rude and not fully trained. Their auto repair center will jack up the cost of repair, they will charge you a lot for a small repair, and the car rental was in the invoice too. Stay away !

Belairdirect insurance.
Worst insurance company ever.
Poor customer service. They offered me 25% of what my vehicle was worth. Then left the driver who was injured in the accident without a vehicle or way to get to physical therapy.
Still waiting almost a week now for supervisor to contact us.
CHEAP RATES MEANS CHEAP SERVICE