Only Friendly Until Claim
by DamnedifyouDo on May 21, 2020
2.5 out of 5 stars
Car Insurance Reviews
Belairdirect Auto Insurance Reviews
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(511 reviews)
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Accident Forgiveness (2)
Agent/rep attitude (1)
Agent/rep availability (1)
Agent/rep knowledge (3)
Billing/payments (11)
Cancellation experience (11)
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Claim - adjuster (3)
Claim - rental car (1)
Claim - repair shop (1)
Claim - windshield/glass (1)
Claim payout amount (2)
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Email/message wait time (1)
Insurance Rates, Prices (20)
Mobile app experience (1)
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On-hold times/transfers (1)
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Policy clarity (2)
Policy coverage (12)
Rates at renewal (2)
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Rates for good drivers (6)
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Review author
Rates were pretty competitive and customer service was good on the sales side but found very different treatment when I had to make a claim. Zero fault auto claim started with high pressure, low ball offer when they wrote off my truck. When I asked questions about the settlement amount, the adjuster started cancelling my extras, like no extension on my rental car. That was followed by threats of storage fees applied to my wrecked vehicle if I did not settle by a certain date. After being bullied into accepting their offer, they took two weeks to release my claim amount citing COVID delays. I certainly wasn't allowed the same courtesy.