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Belairdirect Auto Insurance Reviews

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(527 reviews)
Belairdirect
1.8 out of 5 stars:

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by Olivia on Apr 29, 2024
2.5 out of 5 stars

Can't get a hold of ANYONE to change my address. Literally was on hold for 2 HOURS and nobody picked up..

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Amazing with Claims, terrible afterwards

by Robert WIlks on Apr 10, 2024
3.3 out of 5 stars

Have both home and auto for two cars. I made two home claims as a result of a Windstorm one year, then a fish tank water damage the next year. The claims process was very good, fast, and handled perfectly. However, afterwards, they would not renew my home insurance because of having two claims, then my vehicle insurance went WAY up. They could not reduce the cost of the auto, so I got car insurance significantly cheaper elsewhere. The problem was, I could not get the auto renewal to not happen because I could not get through to an agent on the phone - been on hold for well over an hour, numerous times, trying and get it cancelled. And you cannot do it online, it tells you to call. I'm still trying to get through on the phone and get it cancelled. Ridiculously long wait times on the phone to speak with anyone, and they have no call back feature set up..

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Poor customer service

by LOUIS CORRIVEAU on Mar 29, 2024
1 out of 5 stars

Belairdirect insurance.
Worst insurance company ever.
Poor customer service. They offered me 25% of what my vehicle was worth. Then left the driver who was injured in the accident without a vehicle or way to get to physical therapy.
Still waiting almost a week now for supervisor to contact us.
CHEAP RATES MEANS CHEAP SERVICE

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Good luck getting through once they have your money

by DoNotUseBelairDirect on Mar 28, 2024
1 out of 5 stars

When I called them to get a quote I was on hold for no more than 1 minute. Now that I'm a customer, I'm lucky if I get through to them within 1 hour.
Terrible attitude when you do get through to someone from customer service, just one of the worst customer service experiences I've had from any company ever.
Not to mention my car insurance for the year with 5 years of driving experience is SIX THOUSAND DOLLARS.

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Review of Belairdirect Insurance Services

by Tiljo Thekkeparambil Antony on Mar 16, 2024
1 out of 5 stars

I recently engaged with Belairdirect for an online insurance quote, initially enticed by their attractive rates. However, upon closer examination and interaction with their customer service, my experience took a disappointing turn.

After receiving what seemed like a reasonable estimate online, I proceeded to provide my bank account details, expecting a smooth transition. However, upon contact with a customer care representative, I was informed of an additional requirement regarding training from a certified driving institute, a condition not clearly outlined on their website.

This discrepancy between the online quote and subsequent communication with the customer service team has left me dissatisfied with Belairdirect's service. The disparity in the provided information and the subsequent increase in the quote, coupled with what appears to be a false reason, raises concerns regarding transparency and integrity within their operations.

As a potential customer seeking reliable insurance services, I expected a clearer and more consistent communication process from Belairdirect. Regrettably, this experience has led me to question the reliability and trustworthiness of their services.

In conclusion, while Belairdirect may offer initially attractive quotes online, the lack of transparency and inconsistency in their communication ultimately overshadow the positive aspects, leaving me hesitant to further engage with their services.

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The worst customer service

by Jodes on Feb 10, 2024
1.5 out of 5 stars

I recently needed to speak with Bel-air’s customer service because my credit card had expired, I forgot to update them with the new expiration date. I received a notice in the mail about this. And, called them immediately. They proceeded to tell me I was on notice for cancellation for non payment. I have been a customer of theirs for 10 years. This is the first time I’ve had this issue or any issue. The rep told me I’d have to pay 2 NSF fees. I protested, because it was a simple card error. Had someone called me instead of MAILING me a notice. This would have resolved immediately. The agent was rude. He claimed he’d waive one of the fees but, then had to charge me a reinstatement fee, which I argued is ridiculous because my insurance isn’t cancelled. He offered me zero extra help. When I asked to speak with a manger. He put me on hold. Then said they’d call me back… maybe in 2 days. But, he couldn’t guarantee. It’s been 4 days. No call. I don’t expect one either. I called a friend who works in insurance she informed me, they are conducting unethical practice by charging 2 NSF fees. I have paid everything they wanted because I can’t have a cancellation due to non payment and I’m moving all my insurance needs to another provider. Bel-Air’s slightly lower rates = the worst customer service.

I’ve already moved my home insurance from them after a horrible experience when I needed help from them. Don’t waste your time or money here.

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Mauvais fonctionnement de l’application

by Olivier on Dec 23, 2023
1 out of 5 stars

Leur application fonctionne rarement là ça fait 13 jours qu’il n’y a pas un trajet d’enregistré, j’ai appelé 3 fois, à chaque fois ils me font désinstaller, réinitialiser et réinstaller, tu passes 1h au téléphone et c’est toujours les mêmes bugs.
Quand j’ouvre l’application 2 fois sur 3 l’onglet de l’automerite n’apparaît même pas et quand il apparaît 2 fois sur 3 il faut qu je le réactive, 2 fois sur 3 faudrait que je les appelle car il y’a un problème.

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Bad

by rhk on Dec 22, 2023
1 out of 5 stars

Cancelled insurance because their app was not working and i could not get my documents ever they said they mailed it to me but i never got it and they refused to provide me info on how much i got discounted for the driving school i went to i had to cancel midterm and they asked me to pay 520 dollars to cancel and i said no and they threatened to send me to debt collectors after tons of arguments i got the cancel price down to 300 and left my insurance history is not ruined but screw these scammers.

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Great customer service and lowest price I came across

by Joshua Reid on Sep 26, 2023
5 out of 5 stars

I had a great experience with agent, he worked hard to get me the best deal and helped to met my schedule and need! He explained things perfectly aswell and I got a great deal!

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Claim

by Disappointed on Nov 16, 2021
1 out of 5 stars

If I can give them negative 5 stars I would. They don’t return phone calls, left 8 messages within 2 months for a manager to resolve the claim, still no reply from anyone from Bellair direct. DO NOT GET INSURANCE from this company. Worst service!

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