One of the worst Insurance companies I dealt with
by Kev on Aug 18, 2024
1 out of 5 stars
Car Insurance Reviews
Belairdirect Auto Insurance Reviews
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Have both home and auto for two cars. I made two home claims as a result of a Windstorm one year, then a fish tank water damage the next year. The claims process was very good, fast, and handled perfectly. However, afterwards, they would not renew my home insurance because of having two claims, then my vehicle insurance went WAY up. They could not reduce the cost of the auto, so I got car insurance significantly cheaper elsewhere. The problem was, I could not get the auto renewal to not happen because I could not get through to an agent on the phone - been on hold for well over an hour, numerous times, trying and get it cancelled. And you cannot do it online, it tells you to call. I'm still trying to get through on the phone and get it cancelled. Ridiculously long wait times on the phone to speak with anyone, and they have no call back feature set up..
I was in an accident and they said I would go to a zero star rating and the toral cost to insure would be $285. Then when I went to cancel they told me I would be at a 5 star rating and I have built in accedent forgiveness. They told me the cost of my new car would be about $170. Now that the year is up they said they would charge me $285 to insure my car and that was a 5 star rating. Clearly they are charging a zero star rating price. When I check other car insurance quotes. Someone with a 5 star rating would pay about $158.
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I tried to follow up on my application or the policy but it took me how many weeks to get an update. They don’t care about the application and they let their customer hang. Very poor service and communication
I was talking to an agent named Chander and was treated poorly by him. I was inquiring about my insurance renewal and he told me that inflation affects rates but I said, we the customers are also affected by inflation but how can you, Belair, help us with it? He said he didn’t appreciate talking to me. I think that it is valid for customers to ask questions out of curiosity but maybe due to the lack of his knowledge or training, he could not provide me with a sufficient answer. I was very disappointed and hung up immediately. This isn’t the first time this is happening. I’ve dealt with this many times and it surprises me because I have multi-car and home insurance and have been with Belair for 4-5 years. There are so many gaps in the service they provide to customers, sometimes that the calls last for about 2 hours because they don’t know what to do.
In my experience I will never recommend them to anyone, on my renewal policy I got a good quote from NB and when I choose to process with them they said we are the same company and the guy who I called to process my policy decides to update NB quote comparing to Belairdirect. Thanks God, I got a good one from a different company and I choose to process with them
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Very positive experience renewing my car insurance. Dealt with the agent out of the Edmonton office. She was very enthusiastic, positive and professional. Looked for discounts to lower my insurance.
Driving in Canada for almost 17 yrs and never met with an accident or had a ticket in all these years. Bel direct asked me to download their App to monitor my driving and close to completion period their mobile app suddenly does not work.
I re-installed and call their technical services but still did not get restored.
For renewal, as expected, they blamed me for not using the app for 3 months and increased my insurance by $33.