Belairdirect Auto Insurance Reviews

- Switched me to paperless Without My Permission, so I didn't get the documents I needed. I couldn't access them online, as I didn't have internet.
- Also, kept adding additional coverage I DIDN'T ASK FOR every cycle, have to call and wait for hours every year to get them to take it off.
- App is pure dystopia. My privacy is worth more than $50 a year. Agents very rude if you refuse it.
- At least it's cheap. As long as you remember to call every year and refuse whatever they added. Good luck getting through to a human, and you can't refuse their add-ons with the web page.
I've never written an angry review in my life. I've also never made an insurance claim in my life. These guys take over, and I've had nothing but misery. If you can find it cheaper elsewhere, get it. Don't get the app, it's a scam.

If we could give them a zero-star review, we would. This is the worst insurance company we've ever dealt with, and frankly one of the MOST unprofessional companies we've ever dealt with as well. Our 2022 vehicle burned to the ground over a month ago, and since then we have had to follow up every week (sometimes more than once) and the adjuster has called us ONCE. We have been assured she will call, and she never does, or she claims she did, but there are no voicemails and no record of the call. We have always been timely in our premium payments, we have never made a claim on ANY of the 5 vehicles insured with them (which will be cancelled as soon as the current claim is resolved), and the level of service we have received has been abysmal. Every time we call to check the status of the claim, since our adjuster never calls or returns calls, we get a different story about what the status is, we get told that the adjuster will “call back”, we get told *there is no customer service department or supervisor we can speak with* unless we wait 24–48 hours for another callback (which shockingly haven't come yet). This company appears to promote thievery as well, given that they have refused to consider the FACTS when replacement value came in $13,000+ lower than it should have, and we had many compatibles that showed the delta to be even higher. The adjuster and supervisor at that time stated that they would not consider the compatibles, and that the payout was the payout. This was one week ago today, and when we called for an update today (since the check has not yet arrived), we were told there was no check and that they were still reviewing. What an unprofessional, frustrating, INCOMPETENT company to deal with.

Every time I call, I wait over an hour. I've called 10 times, so roughly over 12 hours of wasted time. Not to mention, they're crazy expensive and do NOT deserve your time or money!!!!

With a combined effort which might recall the entire allied contribution to the winning of the Second Great War, The body shop which was suggested by Belairdirect was able to complete the quote in two weeks less a day.
The part time casual staff of Belairdirect were optimistic that the claims department would approve the repair within one week.
The website has been down for days
You will need a loaner car if you choose belairdirect

I remain optimistic that the car will be repaired within 2 months.

I recently needed to speak with Bel-air’s customer service because my credit card had expired, I forgot to update them with the new expiration date. I received a notice in the mail about this. And, called them immediately. They proceeded to tell me I was on notice for cancellation for non payment. I have been a customer of theirs for 10 years. This is the first time I’ve had this issue or any issue. The rep told me I’d have to pay 2 NSF fees. I protested, because it was a simple card error. Had someone called me instead of MAILING me a notice. This would have resolved immediately. The agent was rude. He claimed he’d waive one of the fees but, then had to charge me a reinstatement fee, which I argued is ridiculous because my insurance isn’t cancelled. He offered me zero extra help. When I asked to speak with a manger. He put me on hold. Then said they’d call me back… maybe in 2 days. But, he couldn’t guarantee. It’s been 4 days. No call. I don’t expect one either. I called a friend who works in insurance she informed me, they are conducting unethical practice by charging 2 NSF fees. I have paid everything they wanted because I can’t have a cancellation due to non payment and I’m moving all my insurance needs to another provider. Bel-Air’s slightly lower rates = the worst customer service.

I’ve already moved my home insurance from them after a horrible experience when I needed help from them. Don’t waste your time or money here.

If I can give them negative 5 stars I would. They don’t return phone calls, left 8 messages within 2 months for a manager to resolve the claim, still no reply from anyone from Bellair direct. DO NOT GET INSURANCE from this company. Worst service!

After a car accident that by police report I have zero faults from my side, finally been referred to a body shop to fix my car. I have been told that the bumper will be replaced and fixed probably with a new one to find out that it looks so fake. I was trying to contact the insurance company since with very poor customer service in terms of time commitment. After three days and everyday call and been promised of someone will call me back am still waiting with the body shop insisting on a good job that my 13 years old boy can see is a bad job!

It used to be a pleasure to deal with Belair's call centre. Staff were knowledgeable and gave good service. In the last two years however, it has deteriorated terribly. Staff have little insurance knowledge, or interest in service, and just want to fill in blanks.
Filing a complaint is no good either because that just results in rude harassing telephone calls from the complaints department.
I have found a local broker who provides good personal service and the rates are actually cheaper.

Their contact centre people are terrible! Every time you called them they don't know anything. They keep telling you we will call back and nobody calls you back. 4 times I called them they keep transferring here and there and when I asked to speak to their supervisor they said they are not available. I mean are you guys crazy if you don't know anything I asked to escalate then they don't have a manager available... What the hell you guys are getting paid for. The worst experience with call centre representatives. The last time I spoke to a lady Julie who in return started shouting I was asking her something else she does not understand English she was replying something else.

A service representative told me they would call me back never did left me in limbo for three days! I will never do business with them.