Car Insurance Reviews
Belairdirect Auto Insurance Reviews
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(527 reviews)
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Accident Forgiveness (5)
Agent/rep attitude (34)
Agent/rep availability (20)
Agent/rep callbacks (16)
Agent/rep knowledge (25)
Agent/rep language skills (5)
App to track driving (3)
Billing/payments (124)
Cancellation experience (83)
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Claim - adjuster (26)
Claim - denial (4)
Claim - injuries (1)
Claim - not-at-fault (10)
Claim - rental car (32)
Claim - repair shop (49)
Claim - theft (4)
Claim - total loss (4)
Claim - towing (1)
Claim - windshield/glass (12)
Claim payout amount (13)
Claim processing time (38)
Complaints/ombudsman (17)
COVID Handling (4)
Discounts, deals, rewards (24)
Email/message wait time (2)
Insurance Rates, Prices (151)
Late payment fee / NSF (2)
Mobile app experience (3)
New purchase experience (13)
On-hold times/transfers (5)
Online chat (1)
Online quoting (9)
Parking/pausing policy (1)
Phone wait times (11)
Policy changes experience (7)
Policy clarity (4)
Policy coverage (89)
Rates at renewal (18)
Rates competitiveness (16)
Rates for bad drivers (7)
Rates for good drivers (41)
Rates for long-term clients (1)
Rates for second driver (5)
Rates for seniors (5)
Rates for students (1)
Rates for young drivers (4)
Rates in bundle (19)
Renewal experience (7)
Rewards (1)
Roadside Assistance (1)
Trailer/motorhome (1)
Website experience (2)
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I was in a bit of a panic as my insurance was running out and I still had my BC plates on. Belair called me back within the hour, and my policy started the next day. Phew! Good service.
A representative was so professional and knowledgeable that I not only reinstated my insurance but also change my mind of switching over my insurance company for better rates upon my renewal. Thank you for working with the customer's needs and helping me to get back on the road with very good coverage.
It took too long, came early and still not finished in 2 hours. Sales staff barely talked and poor customer service.