Belairdirect Auto Insurance Reviews

I've been with Belair for a few years. No accidents no claims and I at first loved the customer service. Twice I accidentally went NSF. Completely my fault. Last month I noticed my insurance wasn't taken out the date it normally is, but being a weekend I wasn't too worried. I called to make sure everything was good. The agent said oh no your payments come out two days after the date you think it is supposed to ( they said the 12th, I thought the 10th as my policy stated) so here I think, this month is fine! I had unexpected expenses and my pay was going in on the 12th. I thought, no big deal they just confirmed last month my payments come out on the 12th! On the 11th, yesterday they tried to take money out and went NSF. So I call this morning and told one, the last agent I spoke to was wrong. It was the 10th, two this is my fourth non-payment ( which if it was consistent back to back, I get it, but over the span of several years you are still counting?) and they will not reinstate my period. No option to pay a reinstate and NSF fee on top of my monthly payment. My payment wouldn't have gone NSF if i wasn't told incorrect information by their staff! The response was the non-payment is not seen in their system yet and to call back next week so they can “ look into it” and see if they can make an exception. Belair won't take money out from a credit card, won't confirm the correct dates payments are taken out. Your strike count gets added no matter how long you are in standing. And now I'm penalized for the employee's error? Reading the other comments I'm now worried i won't even be able to afford the cancellation fee! Talk about merry Christmas.

I was a newcomer to Canada and was robbed by this company. I didn't know anything but I had 7 years driving experience in the US and they overcharged me for 390$. I did a quote with their competitor and had a fair quote and went with them. Belairdirect charged me a late fee to 535$ which is double my payment. Stay away from this scam.