Belairdirect Auto Insurance Reviews

Not only did talk all nice and make it sound like I was saving money using them, they cancelled my policy after just one month after reviewing my past driving history rather than reviewing it at the time of purchase. Instead of refunding my money back to me, they held on to it and kept giving excuses as to how they were going to process the refund. They will take your money, but not refund it in the same matter. They never owned up to the mistakes they made, instead tried to turn around and say I was not being honest with them. Then they tried to ask for more money in order for me to continue having valid insurance. They are complete crooks. They should be put out of service after being sued in a class-action lawsuit. In a pandemic and a time of crisis, they continue to steal money from hard-working consumers...

I spent over an hour yesterday trying to purchase both house and car insurance. After being placed on hold I was disconnected. The sales representative called back and spent another 10 minutes taking more info from me. In the middle of calculating my premiums, I was told that their computer crashed. So the representative made an appointment to call at a specific hour today. She did not call back. If a company can't service a buyer what a disaster it would be to have a claim. I will not be dealing with this company EVER

I asked them for a COVID discount today (for my mother) and they will only base it on starting moving forward. Nobody knows how long this will last... And who knew from the beginning how long it will last? No one from Belair ever reached out to her. She drives 2,500 km's per year. At the same time, they are trying to upsell her on the very same call: Car Accident Forgiveness, Roadside Assistance, Car Rental if not her fault???? Calling for COVID discount and they are trying to get more money from a senior citizen during this epidemic?!? Really sad and desperate on their part. They are offering an $18 per month discount. My insurance company sent me a cheque for 25% of my monthly policy and not 1 call was made. Just a letter in the mail with a cheque. I hope Belair is one of those companies that will need a trustee due to this pandemic...all to do with greed. Tomorrow we start looking for a new home and car insurance The best part...they keep $300 for a cancellation fee. STAY AWAY from Belair.

The worst insurance company. Horrible customer service, they spelled my name wrong on the pink slip. Requested another pink slip with a correct name. Never got it. Overcharged by $19 for not apparently not downloading the app. But I hate it downloaded, so I called and asked why this is happening they said that I needed to redownload it. So I did and registered all my information AGAIN and was still overcharged the next two months AGAIN by $19. Go with anyone else...

Worst customer service... These people either don't care what their customers happy or they just have really bad employees (most of them). I called in to cancel my auto insurance since they kept increasing by premium every month, and the agent asking me again and again "are you sure about it, what do you mean you are not using your car!!!". I mean seriously, what he wants from me, should I beg to cancel my policy, also he was acting like he was high or something... they charged me $185 to cancellation fees. Now if we searched on google, it says max. Up to 10% of the full-year payment. So I did the math, my full-year premium was $1700 and for even $1700, 10% is not $185. And I was in the middle of my year, so half of the premium I've already paid. This is the highest amount of cancellation fees I have ever seen.

They can't even help me during the coronavirus. I asked to get my monthly payment delayed (example: I had 3 payments left on my policy and I wanted to add another month in the end) because I'm not sure of what money I will get obviously. They are useless and careless! I will definitely go to some other company when my insurance is done, useless people. Not happy at all!

I went through the online process to get a quote, no issues found (no accidents, no changes for years etc) even got to the "get your quote" button. However, as soon as you hit that button you are told you have to contact a representative for a quote. Hit the chat option and was told by the person chatting that I have to call the 800 number for a quote but not to worry because "you will still get the online discount by calling" So typical... just another waste of time trying to get an estimated quote... don't bother trying online for a "quick quote". Also, since giving them my email address they contact me all the time for garbage.... still have not been able to get off the mailing list!

Worst customer service ever! If you ever have to file a claim, you’d have to quit your job just to make sure anything is done right. It took for almost 3 months for my claim to be resolved. And in the end, I was paid a fraction of my car’s value. I would give them a 0 star if I can.

Avoid at all costs if at all possible. I have been with them for 5 hours and they've already increased my agreed-upon rate by 1000$! You can cancel if you'd like for a fee of course. SCAM! DO NOT ASSOCIATE WITH THIS COMPANY!

I’ve dealt with multiple insurance companies, Belairdirect is by far the worst. They will happily take your money but will do everything possible to get out of paying money or simply doing their job. I had an accident in November, got injured and my car was totalled. It’s now March, haven’t gotten a penny. And now they are trying to push off the injury payment to the insurance company I signed up for a month after the accident occurred. The whole time, I am still being told to pay insurance (for a car that isn’t on the road anymore) so that my account stays open in hopes of eventually getting coverage for the damage done to my car. If looking for insurance, Belairdirect is cheap, but don’t follow through with anything committed.